<![CDATA[Phone doesn't ring]]>Once in a while the phone does not ring, it does vibrate. Also, the screen lights up, showing who is calling etc. So everything is working like it should, but no sound. Then the next caller the sound is back to normal. The problem appears three times in a week or so.

I haven't been able to reproduce this bug. It just appears and goes.
On a night shift I realy need the sound!

There my questions:

  • do you recognize this problem?
  • any idea how to fight this problem, where to go next? For example, what logs should I check?

I don’t know when this problem appeared, I mean, what OTA.

Now using OTA 7 rc, BQ Aquaris E4.5

]]>https://forums.ubports.com/topic/2243/phone-doesn-t-ringRSS for NodeMon, 11 May 2026 11:23:40 GMTThu, 10 Jan 2019 09:56:11 GMT60<![CDATA[Reply to Phone doesn't ring on Fri, 04 Oct 2019 14:20:26 GMT]]>👍
Hope this helps fixing the bug. In my opinion it seems that for me this issue isn't happening as often as in earlier days. But this also could be imagination.

]]>https://forums.ubports.com/post/23373https://forums.ubports.com/post/23373Fri, 04 Oct 2019 14:20:26 GMT<![CDATA[Reply to Phone doesn't ring on Fri, 04 Oct 2019 13:46:23 GMT]]>@kristatos I just did, thanks
https://github.com/ubports/ubuntu-touch/issues/1243

]]>https://forums.ubports.com/post/23369https://forums.ubports.com/post/23369Fri, 04 Oct 2019 13:46:23 GMT<![CDATA[Reply to Phone doesn't ring on Fri, 04 Oct 2019 13:26:36 GMT]]>Have you opened a bug report and commited the log-files from above? I think the link to an old (canonical) bug report is nice to have but won't fix the issue.

]]>https://forums.ubports.com/post/23368https://forums.ubports.com/post/23368Fri, 04 Oct 2019 13:26:36 GMT<![CDATA[Reply to Phone doesn't ring on Fri, 04 Oct 2019 13:21:06 GMT]]>Still the same anoying bug. Found some other users with the same problem:

https://bugs.launchpad.net/ubuntu/+source/ofono/+bug/1612367

and here in the forum looks like the same isseu

https://forums.ubports.com/topic/1069/unhearable-ringing

]]>https://forums.ubports.com/post/23367https://forums.ubports.com/post/23367Fri, 04 Oct 2019 13:21:06 GMT<![CDATA[Reply to Phone doesn't ring on Sat, 12 Jan 2019 12:57:07 GMT]]>Looking in the ~/.cache/upstart/dbus.log I found sound goes to pause when I don't hear the sound ringing.

...
void AalMediaPlayerService::play()
Actually calling m_hubPlayerSession->play()
PlaybackStatus changed to: "paused"
Index changed to -1
m_currentIndex updated to: 0
virtual void AalMediaPlayerControl::setMedia(const QMediaContent&, QIODevice*)

setMedia() media: QUrl("file:///usr/share/sounds/ubuntu/ringtones/Time not Lost.ogg")
Same media as current
virtual void AalMediaPlayerControl::pause()

virtual QMediaPlayer::State AalMediaPlayerControl::state() const

m_currentIndex updated to: 0
virtual void AalMediaPlayerControl::setMedia(const QMediaContent&, QIODevice*)

setMedia() media: QUrl("file:///usr/share/sounds/ubuntu/ringtones/Time not Lost.ogg")
Same media as current
virtual void AalMediaPlayerControl::pause()

virtual QMediaPlayer::State AalMediaPlayerControl::state() const

PlaybackStatus changed to: "paused"
PlaybackStatus changed to: "paused"
PlaybackStatus changed to: "paused"
PlaybackStatus changed to: "paused"
PlaybackStatus changed to: "paused"
PlaybackStatus changed to: "paused"
PlaybackStatus changed to: "paused"
disconnected

When the sound is normal I see in the logfile it is playing:

void AalMediaPlayerService::play()
Actually calling m_hubPlayerSession->play()
PlaybackStatus changed to: "playing"
Index changed to -1
m_currentIndex updated to: 0
virtual void AalMediaPlayerControl::setMedia(const QMediaContent&, QIODevice*)

setMedia() media: QUrl("file:///usr/share/sounds/ubuntu/ringtones/Time not Lost.ogg")
Same media as current
virtual void AalMediaPlayerControl::play()

void AalMediaPlayerService::play()
Actually calling m_hubPlayerSession->play()
virtual QMediaPlayer::State AalMediaPlayerControl::state() const

m_currentIndex updated to: 0
virtual void AalMediaPlayerControl::setMedia(const QMediaContent&, QIODevice*)

setMedia() media: QUrl("file:///usr/share/sounds/ubuntu/ringtones/Time not Lost.ogg")
Same media as current
virtual void AalMediaPlayerControl::play()

void AalMediaPlayerService::play()
Actually calling m_hubPlayerSession->play()
virtual QMediaPlayer::State AalMediaPlayerControl::state() const

PlaybackStatus changed to: "playing"
PlaybackStatus changed to: "playing"
PlaybackStatus changed to: "playing"
PlaybackStatus changed to: "playing"
PlaybackStatus changed to: "playing"
PlaybackStatus changed to: "playing"
disconnected

]]>https://forums.ubports.com/post/16550https://forums.ubports.com/post/16550Sat, 12 Jan 2019 12:57:07 GMT<![CDATA[Reply to Phone doesn't ring on Fri, 11 Jan 2019 08:05:03 GMT]]>@kristatos : OK, I was not sure ... Now I am 🙂
Anyway, it's an old bug
Best regards
Pulsar33

]]>https://forums.ubports.com/post/16509https://forums.ubports.com/post/16509Fri, 11 Jan 2019 08:05:03 GMT<![CDATA[Reply to Phone doesn't ring on Fri, 11 Jan 2019 07:48:18 GMT]]>@pulsar33 I don't think that restarting helps to solve the problem. My phone is off during every night and gets started on the next day. So there's a reboot every day.

@danfro The description mentioned in the telegram group is exactly the behavior I have with my phone. And yes, the Volume is in my case normally around 40-50%.

]]>https://forums.ubports.com/post/16508https://forums.ubports.com/post/16508Fri, 11 Jan 2019 07:48:18 GMT<![CDATA[Reply to Phone doesn't ring on Fri, 11 Jan 2019 04:38:07 GMT]]>Hello,
I have the same problem with my BQ E5 which is still under Ubuntu Touch for the moment. It seemed to me that restarting the phone from time to time avoids the problem but this is without guarantee.

Have a nice day
Pulsar33

]]>https://forums.ubports.com/post/16505https://forums.ubports.com/post/16505Fri, 11 Jan 2019 04:38:07 GMT<![CDATA[Reply to Phone doesn't ring on Thu, 10 Jan 2019 20:58:47 GMT]]>I know what you are talking about, because on my E5 I do/did have this very rarely. It used to be more. Since OTA 6 it is gone together with another nasty bug (screen not unlocking on incoming calls and so on).
Did you/do you change your volume? In the German telegram group someone was describing the same problem (see: https://t.me/UBports_Deutsch/25623). There was the idea that it might be connected to the sound volume. With a volume of approx. 45%-55% it is more likely to have this bug.

]]>https://forums.ubports.com/post/16501https://forums.ubports.com/post/16501Thu, 10 Jan 2019 20:58:47 GMT<![CDATA[Reply to Phone doesn't ring on Thu, 10 Jan 2019 20:04:18 GMT]]>@thebird Ok thanks for trying. Lets see what comes up from others.

]]>https://forums.ubports.com/post/16499https://forums.ubports.com/post/16499Thu, 10 Jan 2019 20:04:18 GMT<![CDATA[Reply to Phone doesn't ring on Thu, 10 Jan 2019 19:48:47 GMT]]>@lakotaubp said in Phone doesn't ring:

@thebird can you try the dev channel for a bit see if that helps

Thanks for your help, but that didn't do the trick. After 36 times calling the UT phone the problem appeared again.

]]>https://forums.ubports.com/post/16497https://forums.ubports.com/post/16497Thu, 10 Jan 2019 19:48:47 GMT<![CDATA[Reply to Phone doesn't ring on Thu, 10 Jan 2019 19:22:48 GMT]]>@lakotaubp said in Phone doesn't ring:

@thebird can you try the dev channel for a bit see if that helps

Calling my phone 1/30 gives a no sound problem. So I'll try the dev channel now ...

]]>https://forums.ubports.com/post/16496https://forums.ubports.com/post/16496Thu, 10 Jan 2019 19:22:48 GMT<![CDATA[Reply to Phone doesn't ring on Thu, 10 Jan 2019 12:02:35 GMT]]>@thebird can you try the dev channel for a bit see if that helps

]]>https://forums.ubports.com/post/16472https://forums.ubports.com/post/16472Thu, 10 Jan 2019 12:02:35 GMT<![CDATA[Reply to Phone doesn't ring on Thu, 10 Jan 2019 11:00:02 GMT]]>@advocatux said in Phone doesn't ring:

@thebird did that issue happen running OTA-7 on your device too?

Yes, it does

]]>https://forums.ubports.com/post/16467https://forums.ubports.com/post/16467Thu, 10 Jan 2019 11:00:02 GMT<![CDATA[Reply to Phone doesn't ring on Thu, 10 Jan 2019 10:54:46 GMT]]>@thebird did that issue happen running OTA-7 on your device too?

]]>https://forums.ubports.com/post/16466https://forums.ubports.com/post/16466Thu, 10 Jan 2019 10:54:46 GMT<![CDATA[Reply to Phone doesn't ring on Thu, 10 Jan 2019 10:51:55 GMT]]>@kristatos said in Phone doesn't ring:

But in my opinion the bug was there from beginning on.

I agree, first I wasn’t sure about it. So it’s since the phone was released, since Ubuntu Touch Canonical Ltd.

]]>https://forums.ubports.com/post/16465https://forums.ubports.com/post/16465Thu, 10 Jan 2019 10:51:55 GMT<![CDATA[Reply to Phone doesn't ring on Thu, 10 Jan 2019 10:40:07 GMT]]>Hi,
I've the same bug on my E4.5. But in my opinion the bug was there from beginning on. It's like you described, you can't reproduce it. It can be that three calls will ring, the fourth not, and the fifth will ring again. I haven't found a solution and I have no idea why this is happening. But I think it is not a regression between 15.04 and 16.04, the bug was already in earlier releases.

]]>https://forums.ubports.com/post/16463https://forums.ubports.com/post/16463Thu, 10 Jan 2019 10:40:07 GMT