<![CDATA[bq Aquaris M10 update gone wrong]]>Hi.
I've got a serious problem; last time I updated something went haywire and I ended up with a tablet that wouldn't start up. It shows the white screen carying the text; "Powered by Ubuntu" but never get to boot the OS. Only thing there after is a dead black screen. How do I resurrect my good old pal? I've tried the installer from my desktop PC running Ubuntu but it will not work. Any hints to how to procede ?

]]>https://forums.ubports.com/topic/5989/bq-aquaris-m10-update-gone-wrongRSS for NodeWed, 13 May 2026 10:41:39 GMTTue, 06 Apr 2021 13:42:54 GMT60<![CDATA[Reply to bq Aquaris M10 update gone wrong on Tue, 06 Apr 2021 18:10:33 GMT]]>Hi.
Thanks a bunch. I pushed power+vol up but then the tablet started rebooting over and over. Finally I got it stopped and kicked it into fastboot mode. Third time the installer found the device and now the problem seems solved... Thanks again all of you 😉

]]>https://forums.ubports.com/post/49122https://forums.ubports.com/post/49122Tue, 06 Apr 2021 18:10:33 GMT<![CDATA[Reply to bq Aquaris M10 update gone wrong on Tue, 06 Apr 2021 17:24:17 GMT]]>@tomrausner I'm not sure but it's usually pressing Volume Up + Power button for some time while it's off.

]]>https://forums.ubports.com/post/49121https://forums.ubports.com/post/49121Tue, 06 Apr 2021 17:24:17 GMT<![CDATA[Reply to bq Aquaris M10 update gone wrong on Tue, 06 Apr 2021 17:09:09 GMT]]>Hi.
Sorry, yes I was on devel channel. How do I get into fastboot mode, as things stand?

]]>https://forums.ubports.com/post/49120https://forums.ubports.com/post/49120Tue, 06 Apr 2021 17:09:09 GMT<![CDATA[Reply to bq Aquaris M10 update gone wrong on Tue, 06 Apr 2021 17:05:14 GMT]]>@tomrausner Can you confirm if you are on devel channel? Your issue sounds very similar to recent issue on devel. Try going to fastboot mode and connect to your PC and try to reflash. If you setup SSH, you can try to connect to it and update via apt.

]]>https://forums.ubports.com/post/49119https://forums.ubports.com/post/49119Tue, 06 Apr 2021 17:05:14 GMT<![CDATA[Reply to bq Aquaris M10 update gone wrong on Tue, 06 Apr 2021 17:01:39 GMT]]>Hi I've given you all the information I can. I only get to the mentioned black screen. Installer can't reach it and I can't get in contact thru my desktop computer running Groovy Gorilla. It doesn't react to button pushes in any combination I've tried. Bottom line; it seems kinda bricked when it should jump to the activation of the OS. Is it possible to manipulate the initial fase in any way?

]]>https://forums.ubports.com/post/49118https://forums.ubports.com/post/49118Tue, 06 Apr 2021 17:01:39 GMT<![CDATA[Reply to bq Aquaris M10 update gone wrong on Tue, 06 Apr 2021 14:46:30 GMT]]>@tomrausner said in bq Aquaris M10 update gone wrong:

I've tried the installer from my desktop PC running Ubuntu but it will not work.

What is the problem, what error does it return?
The more info you give, the more relevant help you have.

]]>https://forums.ubports.com/post/49105https://forums.ubports.com/post/49105Tue, 06 Apr 2021 14:46:30 GMT<![CDATA[Reply to bq Aquaris M10 update gone wrong on Tue, 06 Apr 2021 14:43:46 GMT]]>If you can get it into bootloader/fastboot do as @kugiigi said and reflash using the installer. If you where on devel there was a problem with one update last week but that's I can think of.

]]>https://forums.ubports.com/post/49104https://forums.ubports.com/post/49104Tue, 06 Apr 2021 14:43:46 GMT<![CDATA[Reply to bq Aquaris M10 update gone wrong on Tue, 06 Apr 2021 13:56:59 GMT]]>Do you know which channel you are on?
or maybe try reflashing with a different channel.

]]>https://forums.ubports.com/post/49102https://forums.ubports.com/post/49102Tue, 06 Apr 2021 13:56:59 GMT