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Computer can't see the phone after failed install

Scheduled Pinned Locked Moved Fairphone 4
fairphone 4ubuntu touchfastbootstuckbootloader
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    • P Offline
      ptr777
      last edited by 14 Jan 2024, 15:18

      I have a Fairphone 4 5G

      I tried to install Ubuntu touch through UBports installer, it downloaded some files, then it downloaded some more files, it restarted, there was an error, after that, the computer can’t see the phone again, and I can only go to fastboot. For some time, I was able to go to Recovery mode as well, but now I can only reach fastboot, where I can see my model, and that the bootloader is unlocked.

      I tried it on Windows as well, originally, I was trying to install the phone through a Debian VM.

      It’s not possible to copy error messages in the fastboot instaler, but some of the error was, in essence:

      fastboot: delete_logical_partition: error deleting logical partition failed
      error code 1
      deleting system_ext_a

      How can I install Ubuntu Touch from this stage? Any help appreciated!
      Thanks!

      M 1 Reply Last reply 14 Jan 2024, 15:41 Reply Quote 0
      • M Offline
        MrT10001 @ptr777
        last edited by 14 Jan 2024, 15:41

        @ptr777 All of s not lost as you can get the phone to Fastboot.

        Leave the phone at Fastboot and open a command prompt in your folder containing the fastboot executable file. Type in fastboot devices and see if the phone is detected.

        If it doesn't get picked up try ./fastboot devices and see if that works.

        It it is detected, then leave the phone at fastboot and run the UT installer again. Then manually select the phone from the drop down selection.

        Xiaomi Redmi Note 7.... And more...
        I have too many devices...

        P 1 Reply Last reply 30 Jan 2024, 19:07 Reply Quote 1
        • P Offline
          ptr777
          last edited by 14 Jan 2024, 15:50

          Thanks for your reply @MrT10001
          Problem is, I can't see the USB device, on Qubes, I should attach the USB device to the VM, and I can't do that, because it doesn't show up.

          On Windows, this means, that it does not show up in Device Manager.

          M 1 Reply Last reply 14 Jan 2024, 18:48 Reply Quote 0
          • M Offline
            MrT10001 @ptr777
            last edited by 14 Jan 2024, 18:48

            @ptr777 I install Android Studio as it gives the latest fastboot and ADB drivers through its Platform Tools. This has resolved all the issues I have had where any Android device is not seen.

            However, do try another USB cable and different port beforehand, if you do decide to try Android Tools.

            Also reboot your Windows pc.

            Xiaomi Redmi Note 7.... And more...
            I have too many devices...

            1 Reply Last reply Reply Quote 0
            • P Offline
              ptr777 @MrT10001
              last edited by 30 Jan 2024, 19:07

              @MrT10001 What if the computer does not see the device anymore?

              1 Reply Last reply Reply Quote 0
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