@oldbutndy
Glad its helpful to someone.
To quote Murina directly:
"Regarding the re-flash service, it is currently only available in the EU. In the US, it is only offered for Fairphone 6 devices purchased from Murena. I understand that this device is a Fairphone 5 model, and Murena has never sold the Fairphone 5 in the US. If the device can be shipped to the original purchaser, or if you are located in the EU, I may be able to arrange the re-flash service for a fee of €99. All shipping costs would need to be covered by the customer. The 99 Euro fee will still apply even if the reflash does not restores the device's state to its original one."
So essentially, if you own a Fairphone 5 in the US, or didnt buy it directly from them, they are not helping you. In addition if they do help you, they are charging more than Fairphone themselves for the exact same service.