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Sometimes SIM1 is blocked

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    • K Offline
      kristatos
      last edited by 26 Aug 2019, 14:53

      Hi everybody,

      I've two SIM-cards in my E4.5.
      SIM1 is my normal SIM-card which I'm using for phonecalls and writing SMS. This card is protected by SIM-PIN
      SIM2 is a card which I only use for mobile data. For this card I've turned off SIM-PIN.
      Since some time, at aproximatly every 5th boot, the first SIM is blocked and I can't unblock it from the settings. The second SIM is connected to the provider at this time. There are only two ways to get it working again:

      1. Switch on flightmode and after waiting a few seconds switch off flightmode again. Then the screen where I have to enter the PIN for SIM1 appears.

      2. Reboot the phone

      I read some of the LOG-files and it seems that it has something to do with ofono. I don't think it's a hardware-related bug, because after switching to flight-mode everthing is working fine.

      Which LOG-files should I post when this happens again to find out, what is the problem?

      BQ Aquaris E4.5 (UT 16.04)
      Vollaphone (UT 20.04)

      S 1 Reply Last reply 26 Aug 2019, 17:15 Reply Quote 0
      • S Offline
        Stefano @kristatos
        last edited by Stefano 26 Aug 2019, 17:15

        @kristatos Did you mean Blocked or Denied? Or does your phone shows Blocked?

        I've got this frequently on Meizu Pro 5(Denied) mostly on Sim No.2.
        Flighmode or reboot fix it, but it's annoying.
        Probably when place with a weak Mobile network coverage this happens.

        K 1 Reply Last reply 26 Aug 2019, 17:45 Reply Quote 0
        • K Offline
          kristatos @Stefano
          last edited by 26 Aug 2019, 17:45

          @Stefano I think it's blocked. I'm using ubports with german translation and there it's called 'gesperrt'.

          BQ Aquaris E4.5 (UT 16.04)
          Vollaphone (UT 20.04)

          S 1 Reply Last reply 26 Aug 2019, 18:09 Reply Quote 0
          • S Offline
            Stefano @kristatos
            last edited by 26 Aug 2019, 18:09

            @kristatos More like '' Dissabled '' or ''Locked '' maybe Sim locked? Pin code for Sim?

            K 1 Reply Last reply 27 Aug 2019, 15:21 Reply Quote 0
            • K Offline
              kristatos @Stefano
              last edited by 27 Aug 2019, 15:21

              @Stefano Hi, it could also be "locked". The SIM-Card is in this state until you type in your PIN-code for this card.

              BQ Aquaris E4.5 (UT 16.04)
              Vollaphone (UT 20.04)

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