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    Update failed SignatureError

    Scheduled Pinned Locked Moved Solved Volla Phone
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    • J Offline
      JDS-UBT
      last edited by JDS-UBT

      I opened my Volla Phone today which is on Ubuntu 16.04 (OTA-14) and tried to update the phone and keep getting the following error:

      Update failed

      SignatureError:
      sig path : 39d1b070083b5d7d304e8b4bcf6f7b92/android/cache/recovery/ubports-e5d8eb2f6599c4d03394f04c8b726a3d131bf4550a7a66a1236c08a2ebb8d1b1.tar.xz.asc
      data path: 64bb5a99b35b13666273af26d9294226/android/cache/recovery/ubports-e5d8eb2f6599c4d03394f04c8b726a3d131bf4550a7a66a1236c08a2ebb8d1b1.tar.xz
      keyrings: ['b3e0e991823eece4db1b1c50319a846f']['var/lib/system-image/keyrings/image-signing.tar.xz']
      blacklist: 8e99110311bd347dda46e16c3a3f9951 /var/lib/system-image/blacklist.tar.xz

      I also tried using the UBports Installer following the instructions https://volla.online/en/resources/manuals/How-to-flash-Volla-OS-on-Volla-Phone.pdf to reinstall Ubuntu Touch, but it gets stuck during the flashing phase.

      Any idea what my issue is? Is there any other methods for updating Ubuntu Touch? Thanks in advance.

      LakotaubpL 1 Reply Last reply Reply Quote 1
      • LakotaubpL Offline
        Lakotaubp @JDS-UBT
        last edited by Lakotaubp

        @jds-ubt First thing if you switch of and restart willit boot back into UT? Also which channnel are you on I'm not familier with Volla but we are on OTA-20 for the stable channel at present. Which version of the installer? please try 0.8.8 or .9 it could just be a server error or some such.

        J 1 Reply Last reply Reply Quote 0
        • J Offline
          JDS-UBT @Lakotaubp
          last edited by

          @lakotaubp said in Update failed SignatureError:

          Thanks for the response.

          First thing if you switch of and restart willit boot back into UT?

          Yes

          Also which channnel are you on I'm not familier with Volla but we are on OTA-20 for the stable channel at present.

          I’m on the “stable” channel. When I try to update from the phone, it tells me downloading “Version 7”, that’s the one giving me the error message.

          Which version of the installer? please try 0.8.8 or .9 it could just be a server error or some such.

          I’ve tried both 0.8.8 and 0.8.9 and they both hang during the firmware flashing phase.

          I don't know if it makes a difference, but I'm running the UBports Installer on a Mac running Mac OS 10.13.6.

          LakotaubpL 1 Reply Last reply Reply Quote 0
          • LakotaubpL Offline
            Lakotaubp @JDS-UBT
            last edited by

            @jds-ubt I know nothing about mac but if you can and have a spare usb stick try using that and running Ubuntu from it. Macs can be a bit tricksey iirc.
            The other thing have you tried download the RC or devel channel and see if they work. RC is currently what will be the next stable on the 5th anyway.

            J 1 Reply Last reply Reply Quote 0
            • J Offline
              JDS-UBT @Lakotaubp
              last edited by JDS-UBT

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              • J Offline
                JDS-UBT
                last edited by

                This post is deleted!
                LakotaubpL 1 Reply Last reply Reply Quote 0
                • LakotaubpL Offline
                  Lakotaubp @JDS-UBT
                  last edited by

                  @jds-ubt Perhaps stick with that until OTA-21 is released on the 5th then switch back to stable which is what your current RC will become. If you find any problems you did not have before report them here https://forums.ubports.com/topic/7174/ota-21-call-for-testing-companion-post/10

                  J 1 Reply Last reply Reply Quote 0
                  • J Offline
                    JDS-UBT @Lakotaubp
                    last edited by

                    @lakotaubp Sorry I was having issues editing my post. It should have read:

                    I tried using the RC channel, downloaded "Version 45”, on the phone and it returns a similar error:
                    Update failed
                    SignatureError:
sig path : 78203c621004eb60b3c5b79c8cce19ff/android/cache/recovery/ubports-39c6a9dc4d1e6e7ac0f939a8cb8b42d72f164ab59506144f59ee08c9540f073d.tar.xz.asc
data path: 6a1064bebcadceccdb20c81dd44bd6dc/android/cache/recovery/ubports-39c6a9dc4d1e6e7ac0f939a8cb8b42d72f164ab59506144f59ee08c9540f073d.tar.xz
keyrings: ['b3e0e991823eece4db1b1c50319a846f']['var/lib/system-image/keyrings/image-signing.tar.xz']
blacklist: 8e99110311bd347dda46e16c3a3f9951 /var/lib/system-image/blacklist.tar.xz

                    I'll try your recommendation and try the UBport Installer from Ubuntu.

                    1 Reply Last reply Reply Quote 0
                    • J Offline
                      JDS-UBT
                      last edited by

                      Wanted to provide an update.

                      I didn't have a USB drive large enough to have both Ubuntu and the Installer installed. So I had to find my old PC. I finally got Ubuntu installed. That fixed the issue, I'm updated to OTA-21 now!

                      Thanks for the help @Lakotaubp

                      LakotaubpL 1 Reply Last reply Reply Quote 1
                      • LakotaubpL Offline
                        Lakotaubp @JDS-UBT
                        last edited by

                        @jds-ubt Good news. Now please mark as solved https://forums.ubports.com/topic/6311/how-to-ask-a-question-and-then-mark-it-as-solved and enjoy Ubuntu Touch.

                        1 Reply Last reply Reply Quote 0
                        • J JDS-UBT marked this topic as a question on
                        • J JDS-UBT has marked this topic as solved on

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