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    No broadband on Faiphone 3 with 20.04 stable

    Scheduled Pinned Locked Moved Unsolved Support
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    • M Offline
      madcoder
      last edited by madcoder

      Hello,
      Since upgrading from 18.04 to 20.04, I have trouble with my broadband network, could you please help me ?

      System details:
      Fairphone 3
      Ubuntu Touch 20.04 stable (also tested on devel with same problem) with Halium 10 (was 9 with same problem)
      Free (French ISP) SIM card in slot 1

      The problem:
      Connecting to network just after boot/switching off airplane mode work (or restarting both ofono and NetworkManager services), but, after 1 to 5 minutes, i get disconnected and, after that point, nothing I tried except for going into airplane mode and off or restarting ofono and NetworkManager services got me to reconnect successfully

      Whenever I get disconnected, it seems that ofono manage to reconnect, but nmcli get stuck on Connecting (Prepare).

      In the top of the screen indicator, I get cell and empty wifi icon (aka, no LTE/3G), but it show cell and 3G/LTE in the expanded view next to the cell icon and provider name

      Please tell me if you need any more logs or information, or if there is anything that I could try.

      nmcli d show ril_0:

      GENERAL.TYPE:                           gsm
GENERAL.HWADDR:                         (unknown)
GENERAL.MTU:                            1500
GENERAL.STATE:                          40 (connecting (prepare))
GENERAL.CONNECTION:                     Free Mobile
GENERAL.CON-PATH:                       /org/freedesktop/NetworkManager/ActiveConnection/26```

Ofono List context show active and preferred to 0 for every context, and Activate context answer `org.ofono.Error.NotAttached: GPRS is not attached`

Systemctl log for NetworkManager:
```Oct 01 13:02:37 ubuntu-phablet NetworkManager[1377]: <info>  [1727780557.2045] modem-ofono[ril_0]: Attached true -> false
Oct 01 13:02:37 ubuntu-phablet NetworkManager[1377]: <info>  [1727780557.2048] modem-ofono[ril_0]: 'Attached': false 'Online': true 'Powered': true 'IMSI': 208150129558883
Oct 01 13:02:38 ubuntu-phablet NetworkManager[1377]: <info>  [1727780558.3737] modem-ofono[ril_0]: Attached false -> true
Oct 01 13:02:38 ubuntu-phablet NetworkManager[1377]: <info>  [1727780558.3738] modem-ofono[ril_0]: 'Attached': true 'Online': true 'Powered': true 'IMSI': 208150129558883
Oct 01 13:02:39 ubuntu-phablet NetworkManager[1377]: <info>  [1727780559.5899] modem-ofono[ril_1]: modem is now Online
Oct 01 13:02:39 ubuntu-phablet NetworkManager[1377]: <info>  [1727780559.5900] modem-ofono[ril_1]: 'Attached': false 'Online': true 'Powered': false 'IMSI': (null)
Oct 01 13:02:39 ubuntu-phablet NetworkManager[1377]: <info>  [1727780559.7836] device (ril_0): state change: unavailable -> disconnected (reason 'modem-available', sys-iface-st>
Oct 01 13:02:39 ubuntu-phablet NetworkManager[1377]: <info>  [1727780559.7853] policy: auto-activating connection 'Free Mobile' (109aa1e3-21a4-5281-a9d4-32415a660ef3)
Oct 01 13:02:39 ubuntu-phablet NetworkManager[1377]: <info>  [1727780559.7887] device (ril_0): Activation: starting connection 'Free Mobile' (109aa1e3-21a4-5281-a9d4-32415a660e>
Oct 01 13:02:39 ubuntu-phablet NetworkManager[1377]: <info>  [1727780559.7902] device (ril_0): state change: disconnected -> prepare (reason 'none', sys-iface-state: 'managed')
Oct 01 13:02:39 ubuntu-phablet NetworkManager[1377]: <info>  [1727780559.7925] modem-ofono[ril_0]: activating context /ril_0/context1
Oct 01 13:02:39 ubuntu-phablet NetworkManager[1377]: <info>  [1727780559.7937] modem-ofono[ril_0]: 'Attached': true 'Online': true 'Powered': true 'IMSI': 208150129558883
Oct 01 13:02:40 ubuntu-phablet NetworkManager[1377]: <info>  [1727780560.2336] modem-ofono[ril_0]: IPv4 static Settings:
Oct 01 13:02:40 ubuntu-phablet NetworkManager[1377]: <info>  [1727780560.2400] modem-ofono[ril_0]: Address: 10.78.59.102/30 lft forever pref forever lifetime 1873-0[0,0] ptp 0.>
Oct 01 13:02:40 ubuntu-phablet NetworkManager[1377]: <info>  [1727780560.2402] modem-ofono[ril_0]: Gateway: 10.78.59.101
Oct 01 13:02:40 ubuntu-phablet NetworkManager[1377]: <info>  [1727780560.2403] modem-ofono[ril_0]: DNS: 212.27.40.240
Oct 01 13:02:40 ubuntu-phablet NetworkManager[1377]: <info>  [1727780560.2403] modem-ofono[ril_0]: DNS: 212.27.40.241
Oct 01 13:02:40 ubuntu-phablet NetworkManager[1377]: <info>  [1727780560.2404] modem-ofono[ril_0]: emitting PREPARE_RESULT: TRUE
Oct 01 13:02:40 ubuntu-phablet NetworkManager[1377]: <info>  [1727780560.2415] device (ril_0): state change: prepare -> config (reason 'none', sys-iface-state: 'managed')
Oct 01 13:02:40 ubuntu-phablet NetworkManager[1377]: <info>  [1727780560.2434] device (ril_0): state change: config -> ip-config (reason 'none', sys-iface-state: 'managed')
Oct 01 13:02:40 ubuntu-phablet NetworkManager[1377]: <warn>  [1727780560.2498] device (ril_0): retrieving IP configuration failed: modem IP method unsupported
Oct 01 13:02:40 ubuntu-phablet NetworkManager[1377]: <info>  [1727780560.2603] device (ril_0): state change: ip-config -> ip-check (reason 'none', sys-iface-state: 'managed')
Oct 01 13:02:40 ubuntu-phablet NetworkManager[1377]: <info>  [1727780560.2715] device (ril_0): state change: ip-check -> secondaries (reason 'none', sys-iface-state: 'managed')
Oct 01 13:02:40 ubuntu-phablet NetworkManager[1377]: <info>  [1727780560.2724] device (ril_0): state change: secondaries -> activated (reason 'none', sys-iface-state: 'managed')
Oct 01 13:02:40 ubuntu-phablet NetworkManager[1377]: <info>  [1727780560.2784] device (ril_0): Activation: successful, device activated.
Oct 01 13:02:48 ubuntu-phablet NetworkManager[1377]: <info>  [1727780568.9099] manager: rfkill: Wi-Fi now disabled by radio killswitch
Oct 01 13:02:48 ubuntu-phablet NetworkManager[1377]: <info>  [1727780568.9149] device (wlan0): state change: activated -> unavailable (reason 'none', sys-iface-state: 'managed')
Oct 01 13:02:48 ubuntu-phablet NetworkManager[1377]: <info>  [1727780568.9549] dhcp4 (wlan0): canceled DHCP transaction
Oct 01 13:02:48 ubuntu-phablet NetworkManager[1377]: <info>  [1727780568.9551] dhcp4 (wlan0): activation: beginning transaction (timeout in 45 seconds)
Oct 01 13:02:48 ubuntu-phablet NetworkManager[1377]: <info>  [1727780568.9552] dhcp4 (wlan0): state changed no lease
Oct 01 13:02:49 ubuntu-phablet NetworkManager[1377]: <info>  [1727780569.0325] policy: set 'Free Mobile' (rmnet_data1) as default for IPv4 routing and DNS
Oct 01 13:02:49 ubuntu-phablet NetworkManager[1377]: <info>  [1727780569.0778] device (p2p-dev-wlan0): state change: disconnected -> unavailable (reason 'supplicant-failed', sy>
Oct 01 13:02:49 ubuntu-phablet NetworkManager[1377]: <info>  [1727780569.1005] audit: op="radio-control" arg="wireless-enabled:off" pid=3709 uid=32011 result="success"
Oct 01 13:03:11 ubuntu-phablet NetworkManager[1377]: <info>  [1727780591.8081] modem-ofono[ril_0]: Attached true -> false
Oct 01 13:03:11 ubuntu-phablet NetworkManager[1377]: <info>  [1727780591.8082] modem-ofono[ril_0]: 'Attached': false 'Online': true 'Powered': true 'IMSI': 208150129558883
Oct 01 13:03:11 ubuntu-phablet NetworkManager[1377]: <info>  [1727780591.8082] device (ril_0): state change: activated -> failed (reason 'modem-no-carrier', sys-iface-state: 'm>
Oct 01 13:03:11 ubuntu-phablet NetworkManager[1377]: <info>  [1727780591.8104] manager: NetworkManager state is now DISCONNECTED
Oct 01 13:03:11 ubuntu-phablet NetworkManager[1377]: <warn>  [1727780591.8120] device (ril_0): Activation: failed for connection 'Free Mobile'
Oct 01 13:03:11 ubuntu-phablet NetworkManager[1377]: <info>  [1727780591.8153] device (ril_0): state change: failed -> disconnected (reason 'none', sys-iface-state: 'managed')
Oct 01 13:03:11 ubuntu-phablet NetworkManager[1377]: <info>  [1727780591.8409] policy: auto-activating connection 'Free Mobile' (109aa1e3-21a4-5281-a9d4-32415a660ef3)
Oct 01 13:03:11 ubuntu-phablet NetworkManager[1377]: <info>  [1727780591.8423] device (ril_0): Activation: starting connection 'Free Mobile' (109aa1e3-21a4-5281-a9d4-32415a660e>
Oct 01 13:03:11 ubuntu-phablet NetworkManager[1377]: <info>  [1727780591.8425] device (ril_0): state change: disconnected -> prepare (reason 'none', sys-iface-state: 'managed')
Oct 01 13:03:11 ubuntu-phablet NetworkManager[1377]: <info>  [1727780591.8430] manager: NetworkManager state is now CONNECTING
Oct 01 13:03:11 ubuntu-phablet NetworkManager[1377]: <info>  [1727780591.8433] modem-ofono[ril_0]: activating context /ril_0/context1
Oct 01 13:03:11 ubuntu-phablet NetworkManager[1377]: <info>  [1727780591.8434] modem-ofono[ril_0]: 'Attached': false 'Online': true 'Powered': true 'IMSI': 208150129558883
Oct 01 13:03:11 ubuntu-phablet NetworkManager[1377]: <info>  [1727780591.8434] modem-ofono[ril_0]: activation deferred while modem is searching for signal.
Oct 01 13:04:11 ubuntu-phablet NetworkManager[1377]: <info>  [1727780651.6382] device (ril_0): state change: prepare -> failed (reason 'gsm-registration-timeout', sys-iface-sta>
Oct 01 13:04:11 ubuntu-phablet NetworkManager[1377]: <info>  [1727780651.6492] manager: NetworkManager state is now DISCONNECTED
Oct 01 13:04:11 ubuntu-phablet NetworkManager[1377]: <warn>  [1727780651.6525] device (ril_0): Activation: failed for connection 'Free Mobile'
Oct 01 13:04:11 ubuntu-phablet NetworkManager[1377]: <info>  [1727780651.6563] device (ril_0): state change: failed -> disconnected (reason 'none', sys-iface-state: 'managed')
Oct 01 13:04:11 ubuntu-phablet NetworkManager[1377]: <info>  [1727780651.6595] policy: auto-activating connection 'Free Mobile' (109aa1e3-21a4-5281-a9d4-32415a660ef3)
Oct 01 13:04:11 ubuntu-phablet NetworkManager[1377]: <info>  [1727780651.6624] device (ril_0): Activation: starting connection 'Free Mobile' (109aa1e3-21a4-5281-a9d4-32415a660e>
Oct 01 13:04:11 ubuntu-phablet NetworkManager[1377]: <info>  [1727780651.6636] device (ril_0): state change: disconnected -> prepare (reason 'none', sys-iface-state: 'managed')
Oct 01 13:04:11 ubuntu-phablet NetworkManager[1377]: <info>  [1727780651.6667] manager: NetworkManager state is now CONNECTING
Oct 01 13:04:11 ubuntu-phablet NetworkManager[1377]: <info>  [1727780651.6680] modem-ofono[ril_0]: activating context /ril_0/context1
Oct 01 13:04:11 ubuntu-phablet NetworkManager[1377]: <info>  [1727780651.6682] modem-ofono[ril_0]: 'Attached': false 'Online': true 'Powered': true 'IMSI': 208150129558883
Oct 01 13:04:11 ubuntu-phablet NetworkManager[1377]: <info>  [1727780651.6683] modem-ofono[ril_0]: activation deferred while modem is searching for signal.
Oct 01 13:05:11 ubuntu-phablet NetworkManager[1377]: <info>  [1727780711.6595] device (ril_0): state change: prepare -> failed (reason 'gsm-registration-timeout', sys-iface-sta>
Oct 01 13:05:11 ubuntu-phablet NetworkManager[1377]: <info>  [1727780711.6651] manager: NetworkManager state is now DISCONNECTED
Oct 01 13:05:11 ubuntu-phablet NetworkManager[1377]: <warn>  [1727780711.6686] device (ril_0): Activation: failed for connection 'Free Mobile'
Oct 01 13:05:11 ubuntu-phablet NetworkManager[1377]: <info>  [1727780711.6723] device (ril_0): state change: failed -> disconnected (reason 'none', sys-iface-state: 'managed')
Oct 01 13:05:11 ubuntu-phablet NetworkManager[1377]: <info>  [1727780711.6755] policy: auto-activating connection 'Free Mobile' (109aa1e3-21a4-5281-a9d4-32415a660ef3)
Oct 01 13:05:11 ubuntu-phablet NetworkManager[1377]: <info>  [1727780711.6793] device (ril_0): Activation: starting connection 'Free Mobile' (109aa1e3-21a4-5281-a9d4-32415a660e>
Oct 01 13:05:11 ubuntu-phablet NetworkManager[1377]: <info>  [1727780711.6801] device (ril_0): state change: disconnected -> prepare (reason 'none', sys-iface-state: 'managed')
Oct 01 13:05:11 ubuntu-phablet NetworkManager[1377]: <info>  [1727780711.6832] manager: NetworkManager state is now CONNECTING
Oct 01 13:05:11 ubuntu-phablet NetworkManager[1377]: <info>  [1727780711.6847] modem-ofono[ril_0]: activating context /ril_0/context1
Oct 01 13:05:11 ubuntu-phablet NetworkManager[1377]: <info>  [1727780711.6849] modem-ofono[ril_0]: 'Attached': false 'Online': true 'Powered': true 'IMSI': 208150129558883
Oct 01 13:05:11 ubuntu-phablet NetworkManager[1377]: <info>  [1727780711.6850] modem-ofono[ril_0]: activation deferred while modem is searching for signal.```

Systemctl log for ofono:
```Oct 01 13:02:34 ubuntu-phablet ofonod-wrapper[1696]: ofonod[1696]: data reg changed 0 -> 1 (registered), attached 0
Oct 01 13:02:34 ubuntu-phablet ofonod[1696]: data reg changed 0 -> 1 (registered), attached 0
Oct 01 13:02:34 ubuntu-phablet ofonod-wrapper[1696]: ofonod[1696]: data reg changed 1 -> 0 (unregistered), attached 0
Oct 01 13:02:34 ubuntu-phablet ofonod[1696]: data reg changed 1 -> 0 (unregistered), attached 0
Oct 01 13:02:34 ubuntu-phablet ofonod-wrapper[1696]: ofonod[1696]: data reg changed 0 -> 1 (registered), attached 0
Oct 01 13:02:34 ubuntu-phablet ofonod[1696]: data reg changed 0 -> 1 (registered), attached 0
Oct 01 13:02:37 ubuntu-phablet ofonod-wrapper[1696]: ofonod[1696]: data reg changed 1 -> 0 (unregistered), attached 0
Oct 01 13:02:37 ubuntu-phablet ofonod[1696]: data reg changed 1 -> 0 (unregistered), attached 0
Oct 01 13:02:38 ubuntu-phablet ofonod-wrapper[1696]: ofonod[1696]: data reg changed 0 -> 1 (registered), attached 0
Oct 01 13:02:38 ubuntu-phablet ofonod[1696]: data reg changed 0 -> 1 (registered), attached 0
Oct 01 13:02:39 ubuntu-phablet ofonod-wrapper[1696]: ofonod[1696]: Activating context: 1
Oct 01 13:02:39 ubuntu-phablet ofonod[1696]: Activating context: 1
Oct 01 13:02:40 ubuntu-phablet ofonod-wrapper[1696]: ofonod[1696]: setting up data call
Oct 01 13:02:40 ubuntu-phablet ofonod[1696]: setting up data call
Oct 01 13:03:11 ubuntu-phablet ofonod[1696]: data reg changed 1 -> 0 (unregistered), attached 0
Oct 01 13:03:11 ubuntu-phablet ofonod-wrapper[1696]: ofonod[1696]: data reg changed 1 -> 0 (unregistered), attached 0
Oct 01 13:03:11 ubuntu-phablet ofonod-wrapper[1696]: ofonod[1696]: Deactivating context: 1
Oct 01 13:03:11 ubuntu-phablet ofonod[1696]: Deactivating context: 1
Oct 01 13:03:11 ubuntu-phablet ofonod-wrapper[1696]: ofonod[1696]: Clearing active context
Oct 01 13:03:11 ubuntu-phablet ofonod[1696]: Clearing active context```

Ofono list-modem --private:
```[ /ril_0 ]
    Online = 1
    Powered = 1
    Lockdown = 0
    Emergency = 0
    Revision = 953_GEN_PACK-1.356774.1.425464.1
    Serial = redacted
    SoftwareVersionNumber = 17
    Interfaces = org.ofono.NetworkMonitor org.ofono.CallSettings org.ofono.SupplementaryServices org.ofono.NetworkRegistration org.ofono.CallVolume org.ofono.RadioSettings org.ofono.CellBroadcast org.ofono.CallBarring org.ofono.CallForwarding org.ofono.Phonebook org.ofono.ConnectionManager org.ofono.SmartMessaging org.ofono.PushNotification org.ofono.MessageManager org.ofono.NetworkTime org.ofono.SmsHistory org.ofono.SimAuthentication org.ofono.SimToolkit org.ofono.MessageWaiting org.ofono.AllowedAccessPoints org.ofono.VoiceCallManager org.ofono.SimManager org.ofono.OemRaw org.nemomobile.ofono.CellInfo org.nemomobile.ofono.SimInfo
    Features = ussd net rat cbs gprs sms stk sim
    Type = hardware
    [ org.ofono.NetworkMonitor ]
    [ org.ofono.CallSettings ]
        CallingLinePresentation = enabled
        CallingNamePresentation = unknown
        ConnectedLinePresentation = unknown
        ConnectedLineRestriction = unknown
        CalledLinePresentation = disabled
        CallingLineRestriction = off
        HideCallerId = default
        VoiceCallWaiting = enabled
    [ org.ofono.SupplementaryServices ]
        State = idle
    [ org.ofono.NetworkRegistration ]
        Status = registered
        Mode = auto
        Technology = umts
        MobileCountryCode = 208
        MobileNetworkCode = 15
        Name = Free
        Strength = 51
    [ org.ofono.CallVolume ]
        SpeakerVolume = 0
        MicrophoneVolume = 0
        Muted = 0
    [ org.ofono.RadioSettings ]
        TechnologyPreference = lte
        AvailableTechnologies = gsm umts lte
    [ org.ofono.CellBroadcast ]
        Powered = 1
        Topics = 4352-4356
    [ org.ofono.CallBarring ]
        VoiceOutgoing = disabled
        VoiceIncoming = disabled
    [ org.ofono.CallForwarding ]
        VoiceUnconditional =
        VoiceBusy = redacted
        VoiceNoReply = redacted
        VoiceNoReplyTimeout = 20
        VoiceNotReachable = redacted
        ForwardingFlagOnSim = 0
    [ org.ofono.Phonebook ]
    [ org.ofono.ConnectionManager ]
        Attached = 0
        RoamingAllowed = 1
        Powered = 1
    [ org.ofono.SmartMessaging ]
    [ org.ofono.PushNotification ]
    [ org.ofono.MessageManager ]
        ServiceCenterAddress = redacted
        UseDeliveryReports = 0
        Bearer = cs-preferred
        Alphabet = default
    [ org.ofono.NetworkTime ]
    [ org.ofono.SmsHistory ]
    [ org.ofono.SimAuthentication ]
        NetworkAccessIdentity = redacted@ims.mnc015.mcc208.3gppnetwork.org
    [ org.ofono.SimToolkit ]
        IdleModeText =
        IdleModeIcon =
        MainMenuTitle =
        MainMenuIcon =
        MainMenu =
    [ org.ofono.MessageWaiting ]
        VoicemailWaiting = 0
        VoicemailMessageCount = 0
        VoicemailMailboxNumber = Redacted
    [ org.ofono.AllowedAccessPoints ]
    [ org.ofono.VoiceCallManager ]
        EmergencyNumbers = 911 112
    [ org.ofono.SimManager ]
        Present = 1
        CardIdentifier = Redacted
        SubscriberIdentity = Redacted
        ServiceProviderName = Free
        FixedDialing = 0
        BarredDialing = 0
        MobileCountryCode = 208
        MobileNetworkCode = 15
        SubscriberNumbers = Redacted
        LockedPins = pin
        PreferredLanguages = fr
        PinRequired = none
        Retries =
        CardSlotCount = 1
        ActiveCardSlot = 1
    [ org.ofono.OemRaw ]
    [ org.nemomobile.ofono.CellInfo ]
    [ org.nemomobile.ofono.SimInfo ]

[ /ril_1 ]
    Online = 1
    Powered = 1
    Lockdown = 0
    Emergency = 0
    Revision = 953_GEN_PACK-1.356774.1.425464.1
    Serial = Redacted
    SoftwareVersionNumber = 17
    Interfaces = org.ofono.VoiceCallManager org.ofono.SimManager org.ofono.OemRaw org.nemomobile.ofono.CellInfo org.nemomobile.ofono.SimInfo
    Features = sim
    Type = hardware
    [ org.ofono.VoiceCallManager ]
        EmergencyNumbers = 118 110 08 911 000 112 999 119
    [ org.ofono.SimManager ]
        Present = 0
    [ org.ofono.OemRaw ]
    [ org.nemomobile.ofono.CellInfo ]
    [ org.nemomobile.ofono.SimInfo ]
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