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    UK cannot send sms with 4G/Volte enabled on |Lebara

    Scheduled Pinned Locked Moved Xiaomi Poco X3 NFC
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      • J Offline
        Jules
        last edited by

        POCO X3 NFC running 20.04

        Hi,
        Just moved from EE (UK) to Lebara UK (piggy backs on vodaphone) and I have an issue with sending SMS. Previously on the EE network sending SMS was fine.

        Now I have to switch off Volte (4g) manually in order to send SMS. If I don't it waits for 30 seconds or so and then indicates that the send operation failed.

        I have tried the new sim in an iphone6 and it worked sending SMS with 4G enabled.

        I obviously cannot get any sense out of Lebara as when I mention using UT they think I'm a Martian.

        Just to reiterate, everything works except sending SMS. It doesn't matter whether wifi or cellular data are switched on or not; Volte has to be off in order to send SMS; receiving is no problem.

        Any suggestions are welcome.

        Thank you

        Eric HE 1 Reply Last reply Reply Quote 1
        • Eric HE Offline
          Eric H @Jules
          last edited by

          Hi @Jules

          Have you tried to reset your APNs in System Settings?

          • Ubuntu Touch for Xiaomi POCO X3 NFC Telegram group
          • Ubuntu Touch installation guide for Xiaomi POCO X3 NFC / X3
          J 1 Reply Last reply Reply Quote 1
          • J Offline
            Jules @Eric H
            last edited by

            @Eric-H Yes,I did all of those kind of things, even using the standard Vodaphone settings and nothing worked. As far as I know, SMS doesn't use APN settings anyway. I've even used another Vodaphone sim and that worked so it's definitely a Lebara issue.

            Thank you for your advice, though.

            Eric HE 1 Reply Last reply Reply Quote 0
            • Eric HE Offline
              Eric H @Jules
              last edited by

              @Jules
              All I can suggest is first to send an SMS and then look in the logs if you see something that can help us understand what's going on.

              journalctl -u ofono.service -r --no-hostname
              • Ubuntu Touch for Xiaomi POCO X3 NFC Telegram group
              • Ubuntu Touch installation guide for Xiaomi POCO X3 NFC / X3
              1 Reply Last reply Reply Quote 1
              • S Offline
                sixwheeledbeast
                last edited by

                This is a workaround that I have been trying for a little while.
                Try constructing the message then switching airplane mode on then off before sending.
                I read something similar on another post and it seems to work for me so far.

                1 Reply Last reply Reply Quote 1

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