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    dekko2 stack on validating credentials

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      • S Offline
        smobilesoft
        last edited by

        Hi,
        I am owner of a Xiaomi 9 pro.
        After 6 month of use, the phone stopped using data from my sim card, so, I reset all user data, that didn't help and finally reinstall ubuntu touch.
        Now, I am setting up everything from the beginning.
        dekko2 refuse to add my email accounts, stack on validating credentials.
        I go through some articles about it, but the earliest is 2 years ago AND I can NOT find any of the config, log files/folders. They just not there any more!!!!!!!!!!! 😞
        I am trying both yahoo and IMAP accounts without any luck.
        Can somebody help me?
        At least where can I find the log files?
        Thanks
        Alex

        lduboeufL 1 Reply Last reply Reply Quote 0
        • lduboeufL Offline
          lduboeuf @smobilesoft
          last edited by

          @smobilesoft said in dekko2 stack on validating credentials:

          Hi,
          I am owner of a Xiaomi 9 pro.
          After 6 month of use, the phone stopped using data from my sim card, so, I reset all user data, that didn't help and finally reinstall ubuntu touch.
          Now, I am setting up everything from the beginning.
          dekko2 refuse to add my email accounts, stack on validating credentials.
          I go through some articles about it, but the earliest is 2 years ago AND I can NOT find any of the config, log files/folders. They just not there any more!!!!!!!!!!! 😞
          I am trying both yahoo and IMAP accounts without any luck.
          Can somebody help me?
          At least where can I find the log files?
          Thanks
          Alex

          You can use UT Tweak tool, https://open-store.io/app/ut-tweak-tool.sverzegnassi
          then from the menu-> applications->choose dekko->Erase all, you might have to reinstall Dekko afterward
          Hope that helps

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          • S Offline
            smobilesoft @lduboeuf
            last edited by

            @lduboeuf already done that

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            • K Offline
              kristatos
              last edited by

              Do you use the latest Dekko 0.5.0 under UT 20.04? Then I do have the same issue reported here.
              Dekko 0.5.0 is working fine for me under noble, but doesn't work under focal. My temporary solution is to use an older version of Dekko because I don't want to reinstall my daily phone now.

              BQ Aquaris E4.5 (UT 16.04)
              Vollaphone (UT 20.04)

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              • S Offline
                smobilesoft @kristatos
                last edited by

                @kristatos
                Dekko version is 0.5.0
                and UT 20.04 (r296)

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                • K Offline
                  kristatos @smobilesoft
                  last edited by kristatos

                  @smobilesoft Then go to the openstore website and download the older 0.4.1 version of dekko and try it with that. This works for me.
                  And please report back, if this works for you, too. Then I can fill a bugreport against dekko.

                  BQ Aquaris E4.5 (UT 16.04)
                  Vollaphone (UT 20.04)

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                  • S Offline
                    smobilesoft @kristatos
                    last edited by

                    @kristatos
                    It worked!!!!!
                    0.4.1 did it.
                    I had to synchronize 3 email accounts and the 0.4.1 version wont let me add an account, UNLESS you click add another account when you finish adding the first one.
                    yeah...... I had to uninstall and install it back.
                    The first time that I install 0.4.1, after finished installing the first account and realize that I cannot add another, then I tried 0.5.0 update over it and it seems that it worked. But I had a yahoo account issue, so I install 0.4.1, thinking that it will solve my problem.
                    So, I started all over, synch 3 accounts and now I upgrade to 0.5.0 and it seems that it is working fine. I can even add a new account.
                    I hope it helped. If you need more info I am at your service
                    Alex

                    LuksusL 1 Reply Last reply Reply Quote 0
                    • LuksusL Offline
                      Luksus @smobilesoft
                      last edited by

                      This issue is already reported and fixed, buy not released yet:
                      https://gitlab.com/dekkan/dekko/-/issues/173

                      Devices: BQ e4.5, Fairphone 2, Fairphone 3, Lenovo X605F, Pinephone, Moto Z2 Force, OnePlus5T

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