Is there anyone managing customer service?
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Hi,
On November 8, 2022, I purchased an Ubuntu Touch mouse pad, but I never received it... No matter how hard I try to get information, I get nothing... I received a response from Odoo on April 16, 2024, and since then, nothing. No offer of a refund, no offer of a credit note, no offer to return the product in question, and above all, no response... It's a disgrace, no kidding.
I hope that opening this thread will help move things along a little.
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@jukebox3711 Hi, Shopkeeper here! Please email the Shop at sales@UBports.com. I will see if I can find your order by myself but an order number will help a lot. Of course, since your order got lost in the mail, I will be happy to resend it.
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@Moem Hi
Here my order : S16741. But you can imagine that since then, I've bought another mouse pad.
Thanks for your help
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@jukebox3711 said in Is there anyone managing customer service?:
But you can imagine that since then, I've bought another mouse pad.
Of course. But you paid for one of ours, and so you should get it. I will arrange that. And sorry for your troubles!
