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Volla X23 Won't Boot After Switching to Development Channel

Scheduled Pinned Locked Moved Unsolved Support
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    • P Offline
      PublicLewdness
      last edited by 28 Jun 2023, 11:34

      I just received my Volla X23 preloaded with Ubuntu Touch yesterday. Everything was going smooth except it wasn't working with my sim card. I decided to switch from the stable channel of 20.04 to the development channel to see if this solved anything. It asked me to restart to install the update so I did but now the phone just hangs at the Volla logo. Any ideas on how to at least get the phone booting again ?

      Google Pixel 2
      Ubuntu Touch 16.04 Stable OTA-25

      Volla X23
      Ubuntu Touch 20.04

      T A B 3 Replies Last reply 28 Jun 2023, 19:15 Reply Quote 0
      • T Offline
        treebeard @PublicLewdness
        last edited by 28 Jun 2023, 19:15

        @PublicLewdness I have an X23 too. I hesrd a day or two ago that the reflashing tool doesnt support the X23 yet.

        i didnt want to spoil your day. just saying that reflashing probably isnt an option for you and you may need to ask hallo welt to reflash for you if it comes to that

        2015 BQ Aquaris E4.5
        2021 Volla Phone (Ubuntu Touch)
        2023 Volla Phone X23 (Ubuntu Touch)

        P 1 Reply Last reply 29 Jun 2023, 03:50 Reply Quote 1
        • A Offline
          arubislander @PublicLewdness
          last edited by 28 Jun 2023, 21:42

          @PublicLewdness Have you already forcibly turned the device off and then after the count of ten, turned it back on again?

          πŸ‡¦πŸ‡Ό πŸ‡³πŸ‡± πŸ‡ΊπŸ‡Έ πŸ‡ͺπŸ‡Έ
          Happily running Ubuntu Touch
          Google Pixel 3a (20.04 DEV)
          JingPad (24.04 preview)
          Meizu Pro 5 (16.04 DEV)

          1 Reply Last reply Reply Quote 1
          • P Offline
            PublicLewdness @treebeard
            last edited by PublicLewdness 29 Jun 2023, 03:50

            @treebeard

            I figured that this may be the case so I wouldn't say you ruined my day, just confirmed my suspicions.

            @arubislander

            Yes, I turned the device off, removed the battery, then reinserted the battery and power on after more than ten seconds.

            I can access the recovery menu, any chance that helps me ? I still have my Pixel 2 with Ubuntu Touch so i'm not without a phone any way.

            Google Pixel 2
            Ubuntu Touch 16.04 Stable OTA-25

            Volla X23
            Ubuntu Touch 20.04

            A 1 Reply Last reply 29 Jun 2023, 06:03 Reply Quote 0
            • A Offline
              arubislander @PublicLewdness
              last edited by 29 Jun 2023, 06:03

              @PublicLewdness The advantage of a Volla Phone purchased from Hello Welt Systems is that you can contact their Customer Support and they should be able to help restore your device to a working condition.

              πŸ‡¦πŸ‡Ό πŸ‡³πŸ‡± πŸ‡ΊπŸ‡Έ πŸ‡ͺπŸ‡Έ
              Happily running Ubuntu Touch
              Google Pixel 3a (20.04 DEV)
              JingPad (24.04 preview)
              Meizu Pro 5 (16.04 DEV)

              1 Reply Last reply Reply Quote 0
              • B Offline
                Bocephus @PublicLewdness
                last edited by 1 Jul 2023, 04:18

                @PublicLewdness Well, obviously what you should've done is order the device with Volla OS, which would've enabled you to multiboot off the MMC. Your problem would've been easily fixed in that case. I'll put both Ubports and Sailfish on my memory card and will rest assured nothing I do with either OS will break my device. Would that you were so lucky.

                1 Reply Last reply Reply Quote 0
                • 26 days later
                • D Offline
                  deathmist
                  last edited by 27 Jul 2023, 12:45

                  @PublicLewdness Did this get resolved yet? You could use the recovery mode along with https://github.com/ubports/installer-configs/pull/240 for now and launching UBports installer from command line with -f argument pointing to the saved vidofnir.yml installer config file.

                  P 1 Reply Last reply 3 Nov 2023, 05:29 Reply Quote 0
                  • 3 months later
                  • P Offline
                    PublicLewdness @deathmist
                    last edited by 3 Nov 2023, 05:29

                    @deathmist

                    My apologies for the very late reply but to answer your original question you had actually helped me through email earlier in the year in fixing this with that config. Thank you !

                    Google Pixel 2
                    Ubuntu Touch 16.04 Stable OTA-25

                    Volla X23
                    Ubuntu Touch 20.04

                    1 Reply Last reply Reply Quote 0
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