@flohack Yes that is the case bq have just returned a call from an email i sent them and have informed me of this... I would need to send my phone back to them!! Not sure if there is a cost involved as I had just woken up and in my dazed confused state I didn't ask for any other information on this regard.

Perhaps I will phone them back and see what they say.

Yes i have been in contact with them and they should phone me tomorrow! I hope they speak english!!

I think I have some how removed or lost my imei number as I re-installed android and its now says IMEI INVALID...

not sure how i can sort this mess!

Hi folks,

is it possible to recover your imei number for your phone as I can not make calls with my network provider? After reinstalling android i also have imei invalid warning. I installed ubuntu using the bq flash tool and I have also used the ubports installer. But I still can not get it to recognise making calls.

My phone is bq Aquaris E4.5

Having the same issue denied on drop down menu for EE uk. Is there a fix for this?