@ckrnkfrnchmn There are q variety of bluetooth devices in different phones, requiring different settings that work out better for some.amd not for others.
Unless the user has some Linux experience with tinkering with bluetooth, to troubleshoot the issue or even discover a workaround, there is not much that can be done, other than filing an issue in the port issue tracker, and wait for the porter(s) to look into it.
B