UBports Robot Logo UBports Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Groups
    • Search
    • Register
    • Login

    bq Aquaris E5 HD Ubuntu Edition wants to be OEM unlocked during installation

    Scheduled Pinned Locked Moved Support
    23 Posts 5 Posters 4.8k Views 1 Watching
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
      Reply
      • Reply as topic
      Log in to reply
      This topic has been deleted. Only users with topic management privileges can see it.
      • LakotaubpL Offline
        Lakotaubp @Tartaros
        last edited by

        @Tartaros You have abd and fastboot installed then in a terminal run adb devices then
        sudo fastboot OEM unlock

        That should do it. As for rerunning the installer, sometimes it progresses a bit further each time. It's always worth another run. Sorry I thought snaps could run on Manjaro

        T 1 Reply Last reply Reply Quote 0
        • T Offline
          Tartaros @Lakotaubp
          last edited by Tartaros

          @Lakotaubp I expect I need to switch the device to fastboot mode prior to performing the OEM unlock? I will try it tomorrow.

          In theory yes, snaps can be run with Manjaro, but the snap support is still experimental and I do not want a snap error to make my phone a pricy paperweight.

          LakotaubpL M 2 Replies Last reply Reply Quote 0
          • LakotaubpL Offline
            Lakotaubp @Tartaros
            last edited by

            @Tartaros Yes after running adb devices to see your device run
            adb reboot bootloader
            Then
            Sudo fastboot oem unlock

            T 1 Reply Last reply Reply Quote 0
            • T Offline
              Tartaros @Lakotaubp
              last edited by

              @Lakotaubp I tried as you suggested, but

              sudo fastboot oem unlock

              simply hangs after printing a bunch of whitespace characters. I assume that the installer got stuck the same way. Is there any guide on how to unlock the bootloader of the E5? I found some guides for other bq models but none specifically for the E5.

              LakotaubpL 1 Reply Last reply Reply Quote 0
              • LakotaubpL Offline
                Lakotaubp @Tartaros
                last edited by Lakotaubp

                @Tartaros So when you open a terminal and type:
                adb devices
                Your devices is detected, yes. If not you need to grant permisson on your device. There should be a pop up window appear. Then just type the next to commands
                adb reboot bootloader
                Wait for that, then it's
                sudo fastboot oem unlock and that should be it. Your device is unlocked and you can carry on.

                T 1 Reply Last reply Reply Quote 0
                • T Offline
                  Tartaros @Lakotaubp
                  last edited by

                  @Lakotaubp The device is listed by

                  adb devices

                  (yes, I authorized the device by accepting the popup) and after

                  adb reboot bootloader

                  it is also listed when executing

                  fastboot devices

                  but the subsequent command

                  sudo fastboot oem unlock

                  starts, prints some whitespaces and then does nothing.

                  LakotaubpL 1 Reply Last reply Reply Quote 0
                  • LakotaubpL Offline
                    Lakotaubp @Tartaros
                    last edited by

                    @Tartaros Now please try the installer again, after rebooting your phone.

                    T 1 Reply Last reply Reply Quote 0
                    • T Offline
                      Tartaros @Lakotaubp
                      last edited by

                      @Lakotaubp The installer still says that the bootloader needs to be unlocked. I think the unlock command didn't work (it didn't even terminate).

                      LakotaubpL 1 Reply Last reply Reply Quote 0
                      • LakotaubpL Offline
                        Lakotaubp @Tartaros
                        last edited by Lakotaubp

                        @Tartaros which version of the installer are you using is it still 0.1.21 If it is please try 0,2.1, .2 or .3 they will unlock a locked bootloader. Then see what happens.
                        If you still have an issue after that then I'm a bit stumped if the bootloader is still locked or registering as such. All i can think of is reflashing the canonical UT from BQ to see if that fixes it.

                        Edit: Unless your suspicions are correct and the phone had an issue when returned from Bq, especially if it was not your original device. Though not sure why it would be. Unless they flashed a stock item.

                        T 1 Reply Last reply Reply Quote 0
                        • T Offline
                          Tartaros @Lakotaubp
                          last edited by

                          @Lakotaubp I'm using the latest version (0.2.25-Beta), as stated above, it works when setting the phone to fastboot mode prior to launching the installer. I'm not sure whether I want to reflash the original UT image with proprietary tools, maybe I will contact bq regarding that issue and see if they can help me with unlocking the bootloader.

                          I'm pretty sure that the device they sent back to me was a new one as the WiFi and Bluetooth MAC adresses didn't match the ones of the device I sent to them initially. It really seems like they flashed a stock item and locked the bootloader afterwards, maybe with a newer firmware or bootloader version that is not unlockable in the same way as the original devices.

                          LakotaubpL 1 Reply Last reply Reply Quote 0
                          • LakotaubpL Offline
                            Lakotaubp @Tartaros
                            last edited by

                            @Tartaros Must be worth getting in touch. One last thing would be to try a live usb stick with Ubuntu 15.04 on it to run the installer.

                            1 Reply Last reply Reply Quote 0
                            • LuksusL Offline
                              Luksus
                              last edited by Luksus

                              Hi,

                              I got the exact same issue like @Tartaros , with my BQ e4.5.
                              I am on Manjaro too. But I have flashed ubports with it before...

                              I also flashed the original old android, then flashed old canonical image and tried again, with exact same result.

                              But now as I write, I remember that I got this "oem locked" message for FP2 too, which is already on latest ubports RC.

                              So it seems to be definitly an issue with Manjaro... or the fastboot package of Manjaro...

                              Devices: BQ e4.5, Fairphone 2, Fairphone 3, Lenovo X605F, Pinephone, Moto Z2 Force, OnePlus5T

                              1 Reply Last reply Reply Quote 0
                              • LuksusL Offline
                                Luksus
                                last edited by

                                Okay.
                                I can confirm that the problem is the android-tools package of manjaro-community package.
                                I uninstalled it, and installed the android-sdk-platform-tools AUR-package.

                                Now it works, although I am not shure, if the installer is using the AUR package or if it is using it's own tools?!

                                Devices: BQ e4.5, Fairphone 2, Fairphone 3, Lenovo X605F, Pinephone, Moto Z2 Force, OnePlus5T

                                T 1 Reply Last reply Reply Quote 1
                                • T Offline
                                  Tartaros @Luksus
                                  last edited by

                                  @Luksus Thank you for the info! As soon as I find time to, I will try this too!

                                  1 Reply Last reply Reply Quote 0
                                  • M Offline
                                    maxinova2001 @Tartaros
                                    last edited by maxinova2001

                                    @Tartaros said in bq Aquaris E5 HD Ubuntu Edition wants to be OEM unlocked during installation:

                                    @Lakotaubp I expect I need to switch the device to fastboot mode prior to performing the OEM unlock? I will try it tomorrow.

                                    In theory yes, snaps can be run with Manjaro, but the snap support is still experimental and I do not want a snap error to make my phone a pricy paperweight.

                                    You can try the appimage it works well.
                                    I just tried today the snap installer since the aur package was giving me the same error as yours and it worked flawlessly.

                                    1 Reply Last reply Reply Quote 0
                                    • First post
                                      Last post