Axolotl - All messages & contacts gone after "Your registration is faulty. Please consider to register again."
-
@alter said in Axolotl - All messages & contacts gone after "Your registration is faulty. Please consider to register again.":
Lost all my messages also.
Were you able to get your mesages back?
-
@gt : No. When you re-register on Axolotl/ Signal, the key used for decryption of your old messages is lost as it gets replaced. This makes your old messages inaccessible (I believe they're still on the device). A while ago I opened a request on Axolotl Github for a kind a backup or restore feature. Ideally, re-registering would not mean losing your old messages. It would be nice if, at re-registering, the old key is kept and users had the option to import in Axolotl the old messages with this old key. A backup feature would also be good when one changes phone.
-
@alter Thanks, that's pretty bad. In my case, I have the key in a back-up from end of December. Can I wrangle the old (=correct) key somehow into the current Axolotl file tree?
-
@gt : I don't know. I imagine Axolotl only allows 1 key as this is normally what is needed. In this case, there are 2 batches of messages that each have their own decryption key. Perhaps manually the old messages could be decrypted with the old key, and the new key added. I'm just a regular user. This is a question for developers.
-
Apparently, Signal servers are still experiencing problems. According to Signal's Twitter (see Signal.org for link) due to huge influx of new customers, and capacity needed for that. People may experience problems sending messages.
There's also a message on status.signal.org
@Fla : perhaps a link to the status page could be added in Axolotl, e.g. ”Server status: [link]”?
EDIT: yesterday evening, I was able to send messages again. No red triangle with exclamation mark. -
Since installing the latest version of Axolotl on FP2 yesterday, the program crashes immediately after opening (when showing the chat screen). Tried a clean reinstall and problem persists. Is this a problem related to Signal server overload, is it a FP2 problem, a UT problem or a bug in the recent Axolotl version ?
-
@nogoogle said in Axolotl - All messages & contacts gone after "Your registration is faulty. Please consider to register again.":
Since installing the latest version of Axolotl on FP2 yesterday, the program crashes immediately after opening (when showing the chat screen). Tried a clean reinstall and problem persists. Is this a problem related to Signal server overload, is it a FP2 problem, a UT problem or a bug in the recent Axolotl version ?
Can you please send me your logs in PM?
-
@fla sorry for the stupid question but in which directory do I find the logfile ?
-
@nogoogle this isn't a stupid question, the easiest way is to use the loggerviewer application. Then search for textsecure.
-
@gt I did some experimentation how to get my old messages and contacts back. Here is the solution, which works (with a little draw-back):
- I used the new re-registered Axolotl profile (all files in .config/textsecure.nanuc and .local/share/textsecure.nanuc) as basis.
- Then I replaced the database db.sql file with the old db.sql from my December back-up. (Apparently, Axolotl deletes all old messages from the db.sql after re-registration. On the other hand, attachments remain in the profile).
- Then I copied the contacts.yml from the back-up to the config folder of the new profile.
This works fine, I see all my messages and all contacts. The only draw-back is that I can only write a message to a contact AFTER this contact has written a new message to me. Apparently, the other person has to re-initiate the secure connection. I can live with this draw-back, as it is a matter of time that all (relevant) contacts will be working again.
