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    Problem with updating and working with the app store

    Scheduled Pinned Locked Moved Unsolved Google Pixel 3a/3a XL
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    • A Offline
      alexanderzhirov
      last edited by alexanderzhirov

      I installed the latest version of Ubuntu Touch on my Google Pixel 3a. Everything works, except for the update services and the app store. The Internet works, websites open, but the rest of the apps are stuck in an endless loading loop. I have already tried with VPN and without it, but still no results. I have also tried reinstalling Ubuntu Touch, but to no avail.

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      • KenedaK Keneda moved this topic from Support on
      • G Offline
        gpatel-fr @alexanderzhirov
        last edited by

        @alexanderzhirov

        could you try to navigate to

        https://open-store.io/api/v4/discover

        using your browser ?

        FTR using a recent Firefox it displays a nice formatted structure that one can browse and explore, while on default UT browser it should display a huge wall of Json text beginning with '{"success": true'

        For fun I tried it on the more recent Qt6 browser (that you can't access if you can't use the store obviously) and it's the same as with the current (old) Morph.

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        • A Offline
          alexanderzhirov @gpatel-fr
          last edited by

          @gpatel-fr said in Problem with updating and working with the app store:

          could you try to navigate to

          https://open-store.io/api/v4/discover

          screenshot20251226_203924232.png

          The page opened, although everything loaded very slowly.
          However, OpenStore still does not want to load correctly.

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          • G Offline
            gpatel-fr @alexanderzhirov
            last edited by

            @alexanderzhirov said in Problem with updating and working with the app store:

            The page opened, although everything loaded very slowly

            I remember that at some point I had an extremely low performance cellular link and trying to open the store led to exactly your problem - it never succeeded to open. After switching to wifi where I got at least > 5 Mb/s, the store opened normally. There may be a software problem in the store app when the link is abnormally slow.

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