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    OTA 5 and BQ E5 battery problem

    Scheduled Pinned Locked Moved Support
    5 Posts 2 Posters 653 Views 1 Watching
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      • M Offline
        Mika15
        last edited by

        Hi everyone,

        I updated my phone to OTA5 last week and since, I have a problem with the battery.
        Phone hardly still live for 12hours and the bottom (where the battery is) is hot...

        I don't know how to diagnostic/solve this problem, anyone have something similar ?

        Do you have a clue of the problem ?

        Thanks.

        Regards.

        1 Reply Last reply Reply Quote 0
        • M Offline
          Mika15
          last edited by

          Hi again,

          Sorry, I tried to modify the category for support and I can't, some admin can do that please ?

          Thanks.

          LakotaubpL 1 Reply Last reply Reply Quote 0
          • LakotaubpL Offline
            Lakotaubp @Mika15
            last edited by

            @mika15 Move done. As for battery issue try letting battery completely drain and if you can fully charge with phone off. That may reset it.

            M 1 Reply Last reply Reply Quote 0
            • M Offline
              Mika15 @Lakotaubp
              last edited by

              @lakotaubp Thanks and thanks, I will let the phone completely discharge and check what happen, I will come back to you after that.

              Regards.

              1 Reply Last reply Reply Quote 0
              • M Offline
                Mika15
                last edited by

                Hi,

                Yesterday when I published this message my phone was at 2% and I let it charging completely and this morning I'm at 78% so I think that my problem is solved.
                I also uninstalled all scopes apps related. maybe it helped!

                Thanks.

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