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    OTA 5 and BQ E5 battery problem

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    • M
      Mika15 last edited by

      Hi everyone,

      I updated my phone to OTA5 last week and since, I have a problem with the battery.
      Phone hardly still live for 12hours and the bottom (where the battery is) is hot...

      I don't know how to diagnostic/solve this problem, anyone have something similar ?

      Do you have a clue of the problem ?

      Thanks.

      Regards.

      1 Reply Last reply Reply Quote 0
      • M
        Mika15 last edited by

        Hi again,

        Sorry, I tried to modify the category for support and I can't, some admin can do that please ?

        Thanks.

        Lakotaubp 1 Reply Last reply Reply Quote 0
        • Lakotaubp
          Lakotaubp @Mika15 last edited by

          @mika15 Move done. As for battery issue try letting battery completely drain and if you can fully charge with phone off. That may reset it.

          M 1 Reply Last reply Reply Quote 0
          • M
            Mika15 @Lakotaubp last edited by

            @lakotaubp Thanks and thanks, I will let the phone completely discharge and check what happen, I will come back to you after that.

            Regards.

            1 Reply Last reply Reply Quote 0
            • M
              Mika15 last edited by

              Hi,

              Yesterday when I published this message my phone was at 2% and I let it charging completely and this morning I'm at 78% so I think that my problem is solved.
              I also uninstalled all scopes apps related. maybe it helped!

              Thanks.

              1 Reply Last reply Reply Quote 0
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