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    bq m10 HD touch screen goes nuts

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      • hankschwieH Offline
        hankschwie
        last edited by hankschwie

        Since this morning my bq m10 HD is unusable - whenever I start it, it seems to lead a life on its own. The screen is hardly responding to touches anymore, but works on a "ghost-entries", changing programs on its own, writing weird text in the appearing pass word phrase window etc.

        I had it running on dev channel, and thought this weird behavior was caused by the latest version, 528, which I wasn't able to start at all (no way to enter my pin code, because the field was filled mysteriously with signs on its own) so I switched to rc. I was able to open the screen, but didn't get much further; same behavior as before

        So I switched to stable; at least I was able to open programs, but the indicator panel still keeps opening up, switching between different entries on its own; and as I write this post other programs start to open up to....

        Any ideas what is wrong here?

        The tablet is new, I bought it in March of this year. I had this happening once before, but was able to fix it by reinstalling/changing the Channel.

        EDIT: Looks like a hardware problem - when I run tests in the factory mode the touch screen test shows weird pattern... Could the glass protection I put on the screen cause this behavior? It used to work with it, though. Right now the air humidity is rather high, could that be the reason?...

        AppLeeA 1 Reply Last reply Reply Quote 0
        • AppLeeA Offline
          AppLee @hankschwie
          last edited by

          @hankschwie
          Humidity might be the cause, but erratic behavior are frequently due to a loose cable.
          Probably the one from the screen to the motherboard.
          When I had the M10 I never tried to open it, but if you feel adventurous you may open it and check the connectors.

          As it is new I advice to use the warranty.

          hankschwieH 2 Replies Last reply Reply Quote 0
          • hankschwieH Offline
            hankschwie @AppLee
            last edited by

            @AppLee

            Thanks for your suggestions! I hope, I don't need to open it...

            After another channel switch, using edge this time, the tablet works again. I thought edge and dev were merged?... Anyway, now I'm back to dev, it works for the time being, and I hope it stays that way.

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            • N Offline
              Nathan123
              last edited by Nathan123

              Does anyone know where I can find the m10 ubuntu edition? Im in the US...

              I'm assuming it runs well on that phone because it's native....

              1 Reply Last reply Reply Quote 0
              • hankschwieH Offline
                hankschwie
                last edited by hankschwie

                Nowhere, it is not sold as Ubuntu edition any more; you'd need to get an android device and install UT. (but your post is OT, isn't it?...)

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                • hankschwieH Offline
                  hankschwie @AppLee
                  last edited by hankschwie

                  @AppLee
                  The error returned, so I opened up the device and tried to refasten the cable connecting the touch screen (not that I was able to determine if it was loose at all, though) - hope it helps, right now it seems to be OK again. If not I guess I have to send it back for repairs.

                  AppLeeA 1 Reply Last reply Reply Quote 0
                  • AppLeeA Offline
                    AppLee @hankschwie
                    last edited by

                    @hankschwie :crossed_fingers:

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