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No more screen during a phone call

Scheduled Pinned Locked Moved Unsolved BQ E4.5
24 Posts 9 Posters 4.3k Views 1 Watching
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    • L Offline
      lduboeuf @Gilles68
      last edited by lduboeuf 8 May 2021, 22:12 5 Aug 2021, 22:12

      @gilles68 Noticed battery drain too on N5.

      idk how to disable proximity sensor and how to check if working well. maybe @Flohack can give a hint ?

      1 Reply Last reply Reply Quote 0
      • T Offline
        TheUlpio @Gilles68
        last edited by TheUlpio 8 Jun 2021, 17:41 6 Aug 2021, 17:39

        @gilles68 This is exactly what occours to my BQ E4.5. Maybe the problem is specific for this model?

        oh, and i'm on the RC channel

        1 Reply Last reply Reply Quote 0
        • L Offline
          lduboeuf
          last edited by 6 Aug 2021, 19:27

          Does it occur everytime ?

          L T 2 Replies Last reply 6 Aug 2021, 19:37 Reply Quote 0
          • L Offline
            lduboeuf @lduboeuf
            last edited by 6 Aug 2021, 19:37

            @lduboeuf Just tested on 4.5, no issues so far but it reminds me having that case once. Maybe reinstallation needeed ?. Would be interesting to check for the sensor before

            T 1 Reply Last reply 6 Aug 2021, 22:01 Reply Quote 0
            • T Offline
              TheUlpio @lduboeuf
              last edited by 6 Aug 2021, 21:59

              @lduboeuf yes, every time

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              • T Offline
                TheUlpio @lduboeuf
                last edited by 6 Aug 2021, 22:01

                @lduboeuf i agree, maybe a full reinstall can help. I run my ohone since ubports advent. I think it's time to a reinstall

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                • G Offline
                  Gilles68
                  last edited by 7 Aug 2021, 10:18

                  the problem is there 98% of the time, sometimes I get the screen during a call but it is rare.
                  With the application "SensorStatus", no data on the proximity sensor (neither with the GPS which does not work for a long time, nor with the compass which also does not give anything anymore for a long time (~ after the passage to Ubport, but I am not sure))
                  "SensorStatus" give measurement only with Orientation, , Rotation, Accelerometer, and GPS who say: active but -,-,-,-,-, all other say "no data available",
                  Is there’s a problem with the sensors! ?
                  For the battery, it lasted at least 2 days before the OTA18, now in 20 hours, it is empty!
                  If TheUlpio reinstalls, I look forward to the result.

                  L 1 Reply Last reply 7 Aug 2021, 10:50 Reply Quote 0
                  • L Offline
                    lduboeuf @Gilles68
                    last edited by 7 Aug 2021, 10:50

                    @gilles68 You can test the proximity sensor, start a call and see if placing the hand above the sensor makes the screen turn black, then on if moving the hand

                    G 1 Reply Last reply 7 Aug 2021, 17:03 Reply Quote 0
                    • G Offline
                      Gilles68 @lduboeuf
                      last edited by 7 Aug 2021, 17:03

                      @lduboeuf This is what happens: when I click on "call", the screen becomes black, if we press on it, it lights up as long as we press and turn off as soon as we release; the fact of just passing the hand over does nothing; if we want to hang up, Press on/off and quickly click on the key.
                      I also tested by plugging a mouse into the USB; by clicking on "call", the screen turns black and the mouse has no more effect.

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                      • A Offline
                        AppLee
                        last edited by 8 Aug 2021, 05:12

                        I moved this thread to the dedicated sub forum for Aquaris E4.5

                        I hope other users can confirm that sensors are working properly and that it may be your device starting to fail or that sensors are an issue on this port.

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                        • X Offline
                          x.Dub
                          last edited by 9 Aug 2021, 13:20

                          I would just like to announce that my Aquaris E4.5 behaves exactly the same. Although I originally thought that the non-original display was to blame. I changed the display roughly at the same time as OTA16. The touch decoder broke in the original display.

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                          • K Offline
                            kristatos
                            last edited by 10 Aug 2021, 06:54

                            I've checked that behaviour on my E4.5 (OTA-18):

                            • I can make several calls without problems
                            • If I hold my hand over the sensor the screen is going black, after removing my hand the screen comes alive again.
                            • Pressing the power button during a call turns the screen off, pressing it again turns the screen on again (and it stays on, not only for the moment of pressing the button)
                            • Proximity-sensor in "SensorStatus" says also "no data available"

                            BQ Aquaris E4.5 (UT 16.04)
                            Vollaphone (UT 20.04)

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                            • G Offline
                              Gilles68
                              last edited by 18 Aug 2021, 14:05

                              I’ve done many tests… nothing has changed about the screen that goes off completely on a call
                              Is there a command to have the value returned by the proximity sensor?

                              With regard to the problem of battery exhaustion, it seems that:
                              If I turn off the WIFI phone on "OFF", the battery holds without any discharge.
                              If I activate the WIFI or restart with WIFI on "ON", the battery runs out in 12 hours (EVEN if you switch WIFI on "OFF" !)
                              If the WIFI is activated and you are out of range of the WIFI network, the battery does not empty!
                              It looks like an application that would use WIFI..
                              problem: I have not installed an application since OTA18 and it is after that the problem appeared
                              Does anyone know of an available app that indicates WIFI rate?

                              ? L 2 Replies Last reply 18 Aug 2021, 18:47 Reply Quote 0
                              • ? Offline
                                A Former User @Gilles68
                                last edited by A Former User 18 Aug 2021, 18:47

                                @gilles68 said in No more screen during a phone call:

                                Does anyone know of an available app that indicates WIFI rate?

                                I think 'dataMonitor' from the OpenStore has a WiFi logger

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                                • L Offline
                                  lduboeuf @Gilles68
                                  last edited by 18 Aug 2021, 22:47

                                  @gilles68 does RC or devel fix the issue ?

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                                  • G Offline
                                    Gilles68
                                    last edited by 31 Aug 2021, 15:39

                                    Sorry for time, but I always fight with booth black screen on phone and battery rapid discharge.
                                    -For the screen… some time it work I don't find a relation with some thing… sensor problem ?? where is data for this sensor ?
                                    -For the battery, I don't thing it is the "wifi"…
                                    If a reboot phone with or not wifi and do nothing it seem that battery stay ok;
                                    but if I launch navigator, surf and close it... the battery start discharge quickly… (but not all time ! )
                                    It is painful to characterize this because after each manipulation, you must wait 3-4 hour to see if batty is impact by the action !
                                    What to ??

                                    G 1 Reply Last reply 31 Aug 2021, 15:43 Reply Quote 0
                                    • G Offline
                                      Gilles68 @Gilles68
                                      last edited by 31 Aug 2021, 15:43

                                      This post is deleted!
                                      1 Reply Last reply Reply Quote 0
                                      • A Offline
                                        aimar
                                        last edited by 14 Sept 2021, 17:02

                                        I have the same problem as @Gilles68 a while ago. I though it was my phone's proximity sensor that was broken, but reading this post I realize that maybe it is some issue with the BQ 4.5.
                                        I mean, maybe all BQ 4.5's proximity sensor have a short life, a kind of planned obsolescence.
                                        A similar issue happens with the screen. I bet that @x-Dub had to replace the screen because the digitizer did not respond in a wide horizontal line crossing the center of the screen. Mine has the same issue, but I have not yet change it. When I have to call someone with a 5 in his/her telephone number, I have to switch to windowed mode and move the phone app, so the number 5 stays in the top or bottom of the screen 😞 .

                                        X 1 Reply Last reply 15 Sept 2021, 07:02 Reply Quote 0
                                        • X Offline
                                          x.Dub @aimar
                                          last edited by 15 Sept 2021, 07:02

                                          @aimar : Yes, that's why I had to replace the display. I'm quite sorry, the phone looked better without the bottom painted buttons.

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                                          • G Offline
                                            Gilles68
                                            last edited by 2 Nov 2021, 19:28

                                            small follow-up of the problem:
                                            Concerning the loss of level of the battery that was draining in ~ 6 hours if the WIFI was activated, everything is stopped after the OTA-19 update !!
                                            I have again a correct discharge of ~10% in 6 hours!!

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