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Bq Aquaris E4.5 won't recognise sim

Scheduled Pinned Locked Moved Solved BQ E4.5
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  • S
    SaimonC
    last edited by 12 Jan 2022, 19:32

    My Bq Aquaris E4.5 has two sim ports but neither seem to work. The SD port doesn't respond when a card is inserted either. Wifi works. Any help appreciated.

    BollyB lduboeufL 2 Replies Last reply 13 Jan 2022, 10:26 Reply Quote 0
    • BollyB
      Bolly @SaimonC
      last edited by 13 Jan 2022, 10:26

      @saimonc, has it ever worked for you?

      2015-Now (Daily use) : BQ Aquaris E4.5 Ubuntu edition
      2016-Now (Daily use) : BQ Aquaris M10 FHD Betatester

      2020-Now : PinePhone Braveheart & CE UBports
      2020-Now (Family/Daily use): Vollaphone Xenial
      2022-Now (Family/Daily use): Vollaphone 22 Focal

      1 Reply Last reply Reply Quote 0
      • lduboeufL
        lduboeuf @SaimonC
        last edited by 13 Jan 2022, 11:13

        @saimonc Probably a hardware issue ?

        1 Reply Last reply Reply Quote 0
        • LakotaubpL Lakotaubp moved this topic from Support on 13 Jan 2022, 15:44
        • mardyM
          mardy
          last edited by 13 Jan 2022, 21:03

          Same here. The SIM slots used to work, but they suddenly stopped working a couple of years ago. I'm afraid it's a hardware issue, because I tried reflashing android and it didn't recognize the SIMs either.

          Even in the factory mode the SIMs are not working. 😞

          1 Reply Last reply Reply Quote 0
          • A
            aimar
            last edited by 15 Jan 2022, 21:03

            I own a BQ E4.5 of the first batch and it is updated with the last OTA (OTA-21).
            Apart from the centre of the screen not responding to finger touch 😞 it works great 🙂 . This is a common failure for this device, according to some other posts I have read in the forum.
            I only use one of the SIM cards, so I cannot say both work, but one at least if working properly.
            So does the SD card, where I store the photographs of the camera and the maps for OSMServer.
            However, yours maybe is a failure of, unfortunately, your devices @mardy @SaimonC.

            S 1 Reply Last reply 16 Jan 2022, 22:32 Reply Quote 1
            • S
              SaimonC @aimar
              last edited by 16 Jan 2022, 22:32

              @aimar Thanks - and everyone else - for your feedback. I actually got this phone from a friend who was so unimpressed with it he gave it to me. It seems it's not worth pursuing.

              1 Reply Last reply Reply Quote 0
              • S SaimonC has marked this topic as solved on 16 Jan 2022, 22:32
              • MoemM
                Moem
                last edited by 16 Jan 2022, 22:58

                It's a sweet device, and it's a part of UT history because it was sold with UT right out of the box. But it will not be supported much longer, so it was not your best option anyway.

                Is currently using an Op5t
                Also owns an Op1, a BQ E4.5 and an Xperia X, as well as a BQ tablet and a Pinetab2. Please, someone... make it stop.

                1 Reply Last reply Reply Quote 1
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