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Carrier 23415 and no outgoing calls to mobile numbers?

Scheduled Pinned Locked Moved Unsolved Support
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    • D Offline
      DocTrucker
      last edited by DocTrucker 23 Jan 2022, 09:49

      Hello

      Fault is as decribed in the title. I do have data, and calls work fine from an android phone. The sim is not locked, or secured by a PIN code.

      Running on a Pinephone on the devel channel. It was working fine, but hasn't made outgoing calls for a couple of weeks now.

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      • D Offline
        DocTrucker
        last edited by DocTrucker 23 Jan 2022, 09:59

        I'm UK based, using Virgin Mobile. I believe they are a virtual operator piggy backing off Vodaphone. SIM has 4G capability.

        If I go through mobile then 23415 carrier services if I select customer care - 789 - I get through to Virgin support. I can call land lines, but not mobile numbers.

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        • D Offline
          DocTrucker
          last edited by 23 Jan 2022, 10:31

          Not recognising and displaying the carrier name correctly is odd, however I have just discovered calls work if I remove the leading +44 from the number.

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