Cellular Roaming not working at all

magdesign · 13 Feb 2022, 10:05

OP6 with UBports OTA-21

While being abroad cellular data roaming data is not working at all.
I remember that this worked in OTA-18.

Its not my carrier, since the same sim does roaming with an android phone, so I guess something is messed up with the software settings.
Can someone else try and confirm?!

Here some screenshots:

MrT10001 · 13 Feb 2022, 12:05

Have you tried the SIM in slot 1? What update channel are you on?

magdesign · 13 Feb 2022, 22:09

@mrt10001
My bad I did not try on sim slot1, will do this on next trip to report back.
I am on OTA-21 stable.

magdesign · 17 Apr 2022, 19:24

@mrt10001
Finally tested on SIM Slot 1,
same issue, roaming is not working.

So, as soon as I am close to a border, there is no more internet and no more location data, which sucks a bit

MrT10001 · 17 Apr 2022, 19:53

@magdesign Have you updated to OTA-22? If that doesn't work try the release channel.

Keneda · 17 Apr 2022, 20:41

@magdesign
What is confusing for me here, is that icon

wich for me is not roaming, but wifi.
On my phone it's hiden, unless i activate wifi and connect to a spot.

magdesign · 18 Apr 2022, 10:38

@MrT10001 : I am on OTA-22 stable, did not try on RC since there was no Roaming/Internet

@Keneda : Totally agree with you. But as you see in the screenshot, wifi is disabled.

No one else having Roaming issues with the OP6 ?

Keneda · 18 Apr 2022, 11:39

@magdesign said in Cellular Roaming not working at all:

But as you see in the screenshot, wifi is disabled.

Yes i see, that's why it's confusing. WIFI unactivated, icon should not be there, empty or not.
And roaming icon present to confirm it is acrive so should work.
Something wrong either with the port or your install.

Does WIFI icon vanish if you unactivate roaming ?

stanwood · 19 Apr 2022, 08:45

I confirm that same carrier configuration works fine on Volla Phone OTA-22 stable.

Home carrier: Salt Switzerland
Roaming carrier: Orange France / SFR
Current location: Vallon Pont D'Arc, France

Cellular data abroad: Activated.

I'm able to surf normally on LTE networks, all data are working fine.

Did you contact Salt customers service? Maybe there's a data barring on your customer's profile?

magdesign · 20 Apr 2022, 06:45

@stanwood

Thanks for your info!

This helps me a lot, I will completely erase my phone and try again for roaming,
and hopefully mark this issue as solved..... if its not an OP6 issue...