continuing MMS issues.

Fizz · 8 Jul 2022, 23:01

Hi all-
I have updated my Nexus 5 to be running OTA-23. I was hoping that my MMS issues would be fixed, but sadly no.

I can send MMS without issue, but whenever someone tries to send one to me, i get an error: "Could not fetch the MMS message. Maybe the MMS settings are incorrect or cellular data is off?"

Well, the settings have been checked (on Virgin Mobile up here in Canada), and cellular data is on. So the same error i had before is still occurring.

Does anyone have an update about this? Is there anything i can do?

-Fizz

lduboeuf · 9 Jul 2022, 06:36

@fizz
nuntium.log would help ( beware phone numbers inside ).
But i remember having issues on N5 when wifi + cellular data was on ( needed to switch off wifi when it happened in order to fetch the MMS)

Do you have the "Download" button or a plain error message only ?
Are you on 4G ?

Btw: note that debugging and working on such issues need a lot of time. And it can have so many causes that it is hard to spot.
Moreover this is not a general issue. MMS is working fine for many people.

Fizz · 9 Jul 2022, 23:08

@lduboeuf
I do see a download button, but when i press it i get a notification sound, but nothing extra is downloaded.

My settings are configured to 2G/3G/4G. Looking at the connection, i see an L, so i presume i'm LTE.

I have tried with both wifi data on and off, and it occurs the same either way.

I've been through much of the checking of values in another thread. See https://forums.ubports.com/topic/7200/mms-success-and-failure?_=1657320904047

I know Jezek did a lot of looking into it, and the last i saw was that more research was needed.

-Fizz

lduboeuf · 10 Jul 2022, 12:16

@fizz
@jezek did a work that is currently in review that may help fixing or understand better what is going on. Hope it will land on next OTA
It is already testable if you are in devel channel:
sudo ubports-qa install PR_nuntium_18

https://gitlab.com/ubports/development/core/nuntium/-/merge_requests/18

Fizz · 11 Jul 2022, 02:45

@lduboeuf
Oh, cool. Thanks for the update.

-Fizz

Fizz · 26 Nov 2022, 06:51

I have now updated to OTA-24. Unfortunately, i still have the same issues. Whenever someone tries to send me an mms such as an image, i get the message "Could not fetch the MMS message. Maybe the MMS settings are incorrect or cellular data is off?"

I am pretty sure my MMS settings are correct (i can still send images without an issue), and i've tried receiving with both wifi on and off. But still nothing.

It's a bit frustrating since this is the only major issue with Ubuntu Touch i'm experiencing, but it's kind of an important one.

Any thoughts as to what else i can try?

-Fizz

arubislander · 26 Nov 2022, 08:56

@fizz it seems the fix mentioned by @lduboeuf did not make it into this OTA. There is not much you can do if you are not able or willing to test the fix as he suggested in his post.

Fizz · 26 Nov 2022, 13:24

@arubislander
The "what's new" section listed one of the changes as:
"messaging-app and sms/mms middleware: Various fixes (lduboef, jezek)",
so i thought that was the fix for which i had been waiting.

lduboeuf said was that it might make it into the next OTA. It sounded like it was already being tested ("currently in review" he said).

Is there anyway to confirm whether this intended fix was included in OTA-24 or not?

-Fizz

arubislander · 26 Nov 2022, 15:34

@fizz ah, you are correct, the referenced MR was merged in 8 months ago.

jezek · 26 Nov 2022, 15:51

@arubislander @Fizz No, the MR referenced by @lduboeuf in post above is not merged yet. Only a very small fix got into the OTA-24.

Fizz · 26 Nov 2022, 20:10

@jezek
OK thanks.

So if i want to try the new version, i first have to change to the dev channel, and then run the command that lduboeuf posted above, yes?

If I want to restore to the current (non-dev) version of numtium, how would i do that? I just like having a backup plan in case something goes wrong with the dev version.

Thanks!

-Fizz

lduboeuf · 26 Nov 2022, 23:54

@fizz Yes don't be afraid of trying. Use the installer if anything went wrong.. Your datas won't be lost

arubislander · 27 Nov 2022, 00:56

@arubislander I need to learn to read. It says requested to merge 8 months ago...

jezek · 27 Nov 2022, 16:01

@fizz said in continuing MMS issues.:

So if i want to try the new version, i first have to change to the dev channel, and then run the command that lduboeuf posted above, yes?

It doesn't have to be the dev channel, rc is fine too. I'm on rc all the time, it's very stable.

I hope the patch fixes your trouble. If not, write me, I can try to help you debug it.

Fizz · 28 Nov 2022, 02:09

@lduboeuf
I wasn't worried about losing data- more if the messenging app didn't work at all and I needed to restore it. (Better to have something than nothing... heh).

But i decided to give it a try per your note. I switched to the RC channel (per jezek) in my system settings, then opened a terminal and ran:

sudo ubports-qa install PR_numtium_18

But i immediately get an error:

CRITICAL:ubports-qa:PPA not found

Am i missing something?

-Fizz

domubpkm · 28 Nov 2022, 02:42

@fizz it is nuntium and not numtium as you wrote i think.

Fizz · 28 Nov 2022, 13:26

@domubpkm
Doh! You're right. Thanks.

I have it installed now. At the end of the install, i got a warning that it failed to remount root filesystem, and a warning to consider rebooting. I'm thinking (hoping) that is normal, so i've rebooted the phone.

I will let everyone know how it's going a bit later today. Thanks!

-Fizz

Fizz · 28 Nov 2022, 13:58

So after the reboot, my messaging list seems to indicate that i sent a blank message to a previously used number (one i know, but not on my contacts list) essentially at the same time it was rebooting. I've no idea if it actually sent an empty message, it's just how it looks in my message history. That number / message was not previously in my history, and i certainly just didn't enter it myself.

I had my wife send me a test image, and unfortunately, the behavior seems to be exactly as it was before-
"Could not fetch the MMS message. Maybe the MMS settings are incorrect or cellular data is off?".

She's off to work now, so any more tests i'll have to do later this evening.

-Fizz

domubpkm · 28 Nov 2022, 14:11

@fizz When I was testing MMS, I happened to send MMS to myself. Maybe it could be useful in your tests.

jezek · 28 Nov 2022, 17:37

@fizz I'm sorry the fix didn't work for you. Feel free to go back to stable.

It would be helpful that you provide a ~/.cache/upstart/nuntium.log contents for debug purposes.

Restart your phone. That should clear the log file.
Let somebody send you an MMS (and/or try to send one to yourself).
Locate the log file and copy its content here via some file sharing service (pastebin, gist). DON'T FORGET to redact the log file, the phone number of the sender is somewhere there. Replace the digits if you don't want to expose them to the internet.