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problems with my new sim card on sony xperia

Scheduled Pinned Locked Moved Sony Xperia X (F5121 & F5122)
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    • P Offline
      Paolo 0
      last edited by 19 Mar 2023, 16:52

      hello guys,
      I'm a 2 years UT user.
      All works fine but i received a new sim card and it's still refused with all versions of UT (rc, stable....)
      If you can help me, it will be fine because using android again is for me a very bad experience.

      Sorry for my english, i'm a french guy

      L M L 3 Replies Last reply 19 Mar 2023, 17:31 Reply Quote 0
      • L Offline
        lduboeuf @Paolo 0
        last edited by 19 Mar 2023, 17:31

        @paolo-0 Hi, when you say "refused" does it mean that the SIM card is not recognized and you can't type PIN code and connect ?

        P 1 Reply Last reply 20 Mar 2023, 16:45 Reply Quote 0
        • M Online
          MrT10001 @Paolo 0
          last edited by 19 Mar 2023, 17:41

          @paolo-0 Is your device SIM network unlocked? Is the SIM recognised by the device (is it the correct way up)? Is it recognised by the device, but not working for data and telephony (enable mobile data - I have to do that with 3 SIMS on most devices including Android devices)?

          Xiaomi Redmi Note 7.... And more...
          I have too many devices...

          1 Reply Last reply Reply Quote 0
          • P Offline
            Paolo 0 @lduboeuf
            last edited by 20 Mar 2023, 16:45

            @lduboeuf

            Hi, my sim card is recognized and i have to type pin code.
            And i use this sim card with an old android device while waiting to solve the problem.

            L 1 Reply Last reply 20 Mar 2023, 20:29 Reply Quote 0
            • L Offline
              lduboeuf @Paolo 0
              last edited by 20 Mar 2023, 20:29

              @paolo-0 said in problems with my new sim card on sony xperia:

              @lduboeuf

              Hi, my sim card is recognized and i have to type pin code.
              And i use this sim card with an old android device while waiting to solve the problem.

              Then i don't understand what is your issue. Can you explain more. And/Or give screenshot ?

              P 1 Reply Last reply 21 Mar 2023, 19:40 Reply Quote 0
              • L Offline
                Lakotaubp
                last edited by 21 Mar 2023, 06:47

                @paolo-0 Have you compared the apn/network settings between android and UT.

                1 Reply Last reply Reply Quote 0
                • P Offline
                  Paolo 0 @lduboeuf
                  last edited by 21 Mar 2023, 19:40

                  @lduboeuf

                  Hi, i use this device for long time without problems but i received a new sim card.
                  I put this one in my device. I boot the phone, i type the pin code with success it spends a few seconds searching for my mobile network and then says denied.
                  Its not a problem with the sim card because i try it with an old android phone.

                  L 1 Reply Last reply 21 Mar 2023, 19:48 Reply Quote 0
                  • L Offline
                    lduboeuf @Paolo 0
                    last edited by 21 Mar 2023, 19:48

                    @paolo-0 said in problems with my new sim card on sony xperia:

                    @lduboeuf

                    Hi, i use this device for long time without problems but i received a new sim card.
                    I put this one in my device. I boot the phone, i type the pin code with success it spends a few seconds searching for my mobile network and then says denied.
                    Its not a problem with the sim card because i try it with an old android phone.

                    oh i see ok. if you can just show us the output of the command /usr/share/ofono/scripts/list-modems ? ( beware of personal numbers there )

                    P 1 Reply Last reply 27 Mar 2023, 17:14 Reply Quote 0
                    • P Offline
                      Paolo 0 @lduboeuf
                      last edited by 27 Mar 2023, 17:14

                      @lduboeuf
                      Hello again, you can see the results :
                      screenshot20230327_183829108.png screenshot20230327_184117997.png screenshot20230327_184346946.png

                      L 1 Reply Last reply 27 Mar 2023, 18:34 Reply Quote 0
                      • L Offline
                        lduboeuf @Paolo 0
                        last edited by lduboeuf 27 Mar 2023, 18:34

                        @paolo-0
                        Your SIM seems to be recognized. And if you try to switch to 2G only then back to 2/3/4G. Does it works ?

                        ( i hope you are not talking about Internet connexion via Cellular ) ?.
                        Just try sms call without Cellular Data on first of course

                        P 1 Reply Last reply 29 Mar 2023, 14:46 Reply Quote 0
                        • P Offline
                          Paolo 0 @lduboeuf
                          last edited by Paolo 0 29 Mar 2023, 14:46

                          @lduboeuf
                          I had tried that first. it was always refused.
                          I tried again and this time the phone constantly searches for the network without finding it.
                          It's the same with 2G to 4G.
                          I tried sms call. Answer : no network

                          L 1 Reply Last reply 29 Mar 2023, 15:51 Reply Quote 0
                          • L Offline
                            lduboeuf @Paolo 0
                            last edited by 29 Mar 2023, 15:51

                            @Paolo-0 Well idk what can be the issue could you precise your provider and Country ?

                            P 1 Reply Last reply 1 Apr 2023, 17:27 Reply Quote 0
                            • D Offline
                              danfro
                              last edited by 30 Mar 2023, 19:06

                              Not sure if this applies here too, but want to mention it anyway in case it helps.

                              I had two simcards working in my OP5T (and Xperia X before). All fine. When I got a new simcard from my provider, they said it was latest state of art and also supporting 5G and whatnot.

                              But in my OP5T this card did only work in sim slot 2 and only when used as single card. When putting it into the other slot or using two simcards it won't work.
                              They do both work fine in my Xperia X though.

                              But my guess is, that the new cards need more power than the older ones. So if you have a 5122 with two slots, try swapping that card in both slots.

                              P 1 Reply Last reply 1 Apr 2023, 17:32 Reply Quote 0
                              • P Offline
                                Paolo 0 @lduboeuf
                                last edited by 1 Apr 2023, 17:27

                                @lduboeuf said in problems with my new sim card on sony xperia:

                                Well idk what can be the issue could you precise your provider and Country ?

                                the new provider is "bouygues telecom" in France

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                                • P Offline
                                  Paolo 0 @danfro
                                  last edited by 1 Apr 2023, 17:32

                                  @danfro
                                  thank you but it's 4g sim card and the device is with a one slot only.

                                  L 1 Reply Last reply 1 Apr 2023, 21:13 Reply Quote 0
                                  • L Offline
                                    lduboeuf @Paolo 0
                                    last edited by 1 Apr 2023, 21:13

                                    @Paolo-0 said in problems with my new sim card on sony xperia:

                                    @danfro
                                    thank you but it's 4g sim card and the device is with a one slot only.

                                    Can't it be that the provider enable something like RCS and you have to disable it in your plan ?

                                    1 Reply Last reply Reply Quote 0
                                    • L Offline
                                      L-00971 @Paolo 0
                                      last edited by Lakotaubp 4 May 2023, 04:32 5 Apr 2023, 00:00

                                      This post is deleted!
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