Does anyone answer to emails sent at sales@ubports ?
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Hello,
On December 2nd, I ordered three t-shirts in the Ubports shop (S37961). Two weeks later I received my order, I was quite happy but unfortunately there was only two t-shirts instead of three...
Since then I did sent several emails to sales@ubports trying to know what went wrong and what's the next step.
I did never get any answer !
Is this a normal way of doing ?
May someone have a look and give me an answer ?
Thanks in advance
Best regards
Philippe -
@Moem can you help on this?
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Hello! I'm the new shopkeeper, looks like we clearly have a problem here. My onboarding has been somewhat ad-hoc and in some cases I don't know what I don't know, so to speak.
That said, I can simply fix the problem for you. You gave enough infornation for me to just send you another T-shirt and I will do that in the coming days. Sorry about the delay!
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@Moem, @Lakotaubp
Many thanks to both of you !
I'm really happy to get an answer and even more for the solution proposed !
And a warm welcome to the new shopkeeper, all the best in this new function !
Best regards
Philippe -
@spyphi Thank you so much Philippe!
We all make mistakes, but the important part is to fix them when it happens. I'm glad that you found a way to catch my attention, giving me the opportunity to make things good for you.
