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    Dekko2 not sending any messages

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      • J Offline
        JuanGRodeja
        last edited by

        BQ M10 FHD running 16.4 stable. I have installed Dekko2 from the OpenStore and configured an Outlook account. When I compose and send a message it does display "message queued". The message appears in Outbox and nothing more happens. I have detected an issue in Settings: under Mail > Accounts > (account name) > Outgoing server > Copies and folders the field named outgoing trail is empty and anything I wrote there have dissapeared when I return to that form.

        (I am traslating to english from Spanish the names in the menus. Please forgive any mistake).

        LakotaubpL 1 Reply Last reply Reply Quote 0
        • LakotaubpL Offline
          Lakotaubp @JuanGRodeja
          last edited by

          @juangrodeja If you don't get an answer soon try again by moving it here https://forums.ubports.com/topic/1477/dekko2-developer-community-thread/89. Thank you

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          • H Offline
            hummlbach
            last edited by

            @JuanGRodeja please recheck your settings for sending mail. A commonly mistake is a wrong username. I will send someone with an outlook account here... For further assistance please paste the log somewhere.

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            • arubislanderA Offline
              arubislander
              last edited by arubislander

              @JuanGRodeja
              Hi, I have a BQ M10 FHD with Dekko 2 installed. I have an Office 365 account configured. Sending mail from my Office 365 account also gets my mail stuck in the Outbox, without actually being sent.
              In Copies and Folders the folder entitled "Outbox Folder" is also empty. I will investigate the issue further ...

              EDIT:
              I tackled the issue. I had recently changed the password of my Office 365 account. But I had not yet updated the password in Dekko2. After updating the password both for the Incoming Server and Outgoing Server, I had to reboot the device and then I could send emails.

              So I would encourage you to check again that your settings for the Outgoing Server are indeed correct as @hummlbach suggested.

              πŸ‡¦πŸ‡Ό πŸ‡³πŸ‡± πŸ‡ΊπŸ‡Έ πŸ‡ͺπŸ‡Έ
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              • J Offline
                JuanGRodeja
                last edited by

                Thanks. Finally the problem was fixed by comparing the outgoing server settings with those in my computer, and changing them accordingly.

                H 1 Reply Last reply Reply Quote 0
                • H Offline
                  hummlbach @JuanGRodeja
                  last edited by

                  @juangrodeja can you please tell us which value you needed to adjust exactly and how? So that we can fix it in Dekkos account wizard, so that it suggests the right setting in the future...

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                  • J Offline
                    JuanGRodeja
                    last edited by

                    STARTLS as cipher, and START SESSION as authentication method. ( I'm traslating menus entries and options from Spanish, so I apologize again for any mistake). I think that's all I had to change.

                    H 1 Reply Last reply Reply Quote 1
                    • H Offline
                      hummlbach @JuanGRodeja
                      last edited by

                      @juangrodeja Thanks!

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