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    Black screen after OTA-23 install

    Scheduled Pinned Locked Moved BQ E5 HD
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      • E Offline
        enzlinux2
        last edited by

        After OTA 23 install my E5 shows black screen. On restart I only get a the normal bootup screen for a few seconds, but then it turns black. Anyone else having this?

        BollyB 1 Reply Last reply Reply Quote 0
        • BollyB Offline
          Bolly @enzlinux2
          last edited by

          @enzlinux2 Can you hold the power button until it restarts? Unfortunately it is a bug in OTA-25.

          15-25: BQ Aquaris E4.5 Ubuntu edition ☠️?
          23-25: BQ Aquaris E5 HD ☠️?
          16-Now (Daily use) : BQ Aquaris M10 FHD Betatester
          20-Now: PinePhone Braveheart & CE UBports

          (Family/Daily use)

          20-Now: Vollaphone Noble
          22-Now: Vollaphone22 Noble

          E 1 Reply Last reply Reply Quote 0
          • E Offline
            enzlinux2 @Bolly
            last edited by

            @Bolly Yes I already did that, same result....

            D 1 Reply Last reply Reply Quote 0
            • D Offline
              domubpkm @enzlinux2
              last edited by

              @enzlinux2 Hold
              power button and volume +
              until restart. I did it and it's ok.

              E 1 Reply Last reply Reply Quote 0
              • E Offline
                enzlinux2 @domubpkm
                last edited by

                @domubpkm
                When I do that I get a menu to choose from:

                • Recovery gives me a permanent purple screen with Ubuntu on it, nothing happens after that.
                • Fastboot does nothing.
                • Normal boot gives me the startup screen again and after that black....
                D 1 Reply Last reply Reply Quote 0
                • D Offline
                  domubpkm @enzlinux2
                  last edited by domubpkm

                  @enzlinux2 Try
                  power and volume -
                  until restart.

                  Edit : I started my BQ several times after turning it off. I found myself once again with the black screen. Power and Volume - solved the problem again.

                  So we can say that indeed the boot for OTA-25 on the BQ E5 HD (BQ 4.5 ?) is not completely reliable.

                  E 1 Reply Last reply Reply Quote 0
                  • E Offline
                    enzlinux2 @domubpkm
                    last edited by

                    @domubpkm
                    After a lot of trying somehow after a reboot from the factory default menu the device came up with OTA-25, all settings saved. Very slow for the first few minutes but now it seems okay. Thanks a lot for your help!
                    Gr, Willem

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