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Faulty camera

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    • M Offline
      Moem @vince.vs
      last edited by 29 Nov 2023, 16:54

      Try the following:
      Go into the file manager, unlock it, and delete the following directory:

      ~/.config/camera.ubports
      

      Then reboot. The camera should be back and working.

      Is currently using an Op5t
      Also owns an Op1, a BQ E4.5 and an Xperia X, as well as a BQ tablet and a Pinetab2. Please, someone... make it stop.

      V 1 Reply Last reply 29 Nov 2023, 17:11 Reply Quote 0
      • V Offline
        vince.vs @Moem
        last edited by 29 Nov 2023, 17:11

        @Moem
        after your suggestion to delete
        ~/.config/camera.ubports file and restart, unfortunately the installation of the camera app is still not possible.
        The config camera folder is now empty ...

        M I 2 Replies Last reply 29 Nov 2023, 18:48 Reply Quote 0
        • M Offline
          Moem @vince.vs
          last edited by 29 Nov 2023, 18:48

          @vince-vs Hmm! In that case you may need to remove more to force the camera (which is a pre-installed app) to come back after a reboot. Unfortunately that's most easily done by terminal and me and the terminal are not friends!

          Is currently using an Op5t
          Also owns an Op1, a BQ E4.5 and an Xperia X, as well as a BQ tablet and a Pinetab2. Please, someone... make it stop.

          1 Reply Last reply Reply Quote 0
          • I Offline
            Ian @vince.vs
            last edited by 29 Nov 2023, 19:12

            @vince-vs Similar issue to.....?
            https://forums.ubports.com/topic/8851/can-t-re-install-the-music-app?_=1701061044568

            1 Reply Last reply Reply Quote 1
            • M Offline
              MrT10001
              last edited by 29 Nov 2023, 19:33

              Worst comes to the worst, you could always reinstall using the UT installer. That generally sorts out any mess I have created...:beaming_face_with_smiling_eyes:

              Xiaomi Redmi Note 7.... And more...
              I have too many devices...

              D 1 Reply Last reply 29 Nov 2023, 21:57 Reply Quote 0
              • D Offline
                danfro @vince.vs
                last edited by 29 Nov 2023, 21:47

                @vince-vs

                For installing the camera app please try to follow this guide I just wrote (https://t.me/ut_troubleshooting/19😞

                Likely due to the migration there are parts of the old installation left on your device. In most cases this happens with core apps, because they faced a change in namespace, due to the renaming form unity8 to lomiri.

                So you need to clear those "leftover" parts of the app.
                In most cases you need to search the /opt folder for those code parts.
                You can either do that manually with filemanager (make sure to have show hidden files enabled.) But this is quite tedious and you will likely miss something. This task is much easier to do with the terminal.
                Also it is recommended to not use the terminal on the device, but a terminal via adb.

                1 a) open terminal app on the device OR
                1 b) open a terminal on your computer, plug in the device, run adb shell
                2. find the files: run this command, replace APPNAME with the common name part of the app, but keep the *
                sudo find /opt -iname *APPNAME*
                (example weather app: sudo find /opt -iname *weather*)
                3. remove all files of that app that are listed, (core apps have their code in the rootfs, not in /opt, so this is safe to do): you can use this terminal command to do so, replace PATH with the path of the files or folders to delete:
                sudo rm -r PATH
                (example weather app: sudo rm -r /opt/click.ubuntu.com/weather.ubports for the full folder)
                4. reboot your device, this will make the device go back to the preinstalled version of the core app, so after reboot the app should be ready to use

                In case the app does not start, clear the config files for that app under ~/.config/APPNAME. [~ is equal to /home/phablet]

                V 1 Reply Last reply 3 Dec 2023, 17:13 Reply Quote 1
                • D Offline
                  danfro @vince.vs
                  last edited by 29 Nov 2023, 21:49

                  @vince-vs

                  Does this happen after you had an incoming phone call? Is the sound back after a reboot?

                  There is this issue with an instruction how to apply a workaround: https://github.com/ubports/ubuntu-touch/issues/2022#issuecomment-1548180414. I hope this helps.

                  1 Reply Last reply Reply Quote 0
                  • D Offline
                    danfro @MrT10001
                    last edited by 29 Nov 2023, 21:57

                    @MrT10001 In this case this will not help. The broken files are in the /opt folder (almost always at least). And the installer will not touch /opt unless you do a full reinstall with wiping all user data. And that we try to avoid. 😉

                    M 1 Reply Last reply 30 Nov 2023, 03:27 Reply Quote 0
                    • M Offline
                      MrT10001 @danfro
                      last edited by 30 Nov 2023, 03:27

                      @danfro said in Faulty camera:

                      And that we try to avoid

                      And that we do, however sometimes it's the quickest and easiest solution (backing up data beforehand of course). 😃

                      Xiaomi Redmi Note 7.... And more...
                      I have too many devices...

                      V 1 Reply Last reply 30 Nov 2023, 11:47 Reply Quote 0
                      • V Offline
                        vince.vs @MrT10001
                        last edited by 30 Nov 2023, 11:47

                        @MrT10001
                        @danfro
                        Hello,
                        Unfortunately I don't have the time this week.
                        I'll get back to you next week and let you know the results of the procedures you've told me about.
                        Have a nice weekend !

                        1 Reply Last reply Reply Quote 0
                        • V Offline
                          vince.vs @danfro
                          last edited by 3 Dec 2023, 17:13

                          @danfro
                          Hello,
                          Here is what I did with the correct information from @danfro

                          Open the terminal ( on your computer ), then adb shell

                          After the command :
                          sudo find /opt -iname camera
                          you can see what is in the list in /opt ( you are in lomri )
                          .... ( I do not recopy the detail )

                          I did this :
                          sudo rm -r /opt/click.ubuntu.com/camera
                          sudo rm -r /opt/click.ubuntu.com/camera.ubports
                          This is what appears :
                          opt/click.ubuntu.com/.click/users/phablet/camera.ubports
                          /opt/click.ubuntu.com/.click/users/@all/camera.ubports
                          Here we are in (I think) the old data.
                          ... ( I do not recopy the detail )
                          so delete with :
                          sudo rm -r /opt/click.ubuntu.com/.click/users/phablet/camera.ubports
                          sudo rm -r /opt/click.ubuntu.com/.click/users/@all/camera.ubports

                          Then reboot the phone and ...
                          The Camera is back!

                          Thank you, danfro for your efficiency !

                          D 1 Reply Last reply 4 Dec 2023, 05:01 Reply Quote 0
                          • V vince.vs marked this topic as a question on 3 Dec 2023, 17:19
                          • V vince.vs has marked this topic as solved on 3 Dec 2023, 17:20
                          • D Offline
                            danfro @vince.vs
                            last edited by 4 Dec 2023, 05:01

                            @vince-vs Thanks a lot for your feedback. Glad I could help. 👍

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