Call for testing: Ubuntu Touch 20.04 OTA-6

Charly

So I installed the RC to OTA-6 again. Mobile data transfer didn't work again, only wifi. I entered the command in the shell and created the logfile. I have tried to attach it here, but it was not possible because of missing rights.

Please tell me what to do.

I hope you will find the problem. Good luck

lduboeuf

@Charly said in Call for testing: Ubuntu Touch 20.04 OTA-6:

@peat_psuwit

So I installed the RC to OTA-6 again. Mobile data transfer didn't work again, only wifi. I entered the command in the shell and created the logfile. I have tried to attach it here, but it was not possible because of missing rights.

Please tell me what to do.

I hope you will find the problem. Good luck

https://forums.ubports.com/post/82575

Charly

@lduboeuf

Thanks for your help.
Unfortunately, I was unsure when logging in and the password reset did not work because no e-mail was sent to me.
Helping here is not easy

The concern remains that I will no longer have any mobile data when I install OTA-6 in the next days...

I still have the log file. Any other ideas?
Thanks & Greetings

Charly

Sorry, but i don't know my ubuntu one account (perhaps I don't have one).
In the forum I can only upload pictures but no files.
Is there an other way to send the logfile?

Keneda

@Charly said in Call for testing: Ubuntu Touch 20.04 OTA-6:

In the forum I can only upload pictures but no files.

Even using the button like on this image https://forums.ubports.com/topic/10475/call-for-testing-ubuntu-touch-20-04-ota-6/38?_=1728949749467 ?

domubpkm

@Keneda me, i don't have the button to load .txt files (i checked too in landscape mode) :

Maybe you have additional privileges for doing that ?

Keneda

@domubpkm
OK I though @arubislander granted that right for everyone from his previous message.

arubislander

@Keneda I am just now finding my way around the admin options and depend on the users to let me know if something is missing.

verified users should now be able to upload .txt and .log files.

domubpkm

@arubislander i confirm it's ok now
try.txt

peat_psuwit

@Charly Don't worry. We consider loss of mobile data to be a major breakage, and will not release OTA-6 before it was dealt with.

If https://paste.ubuntu.com doesn't work for you (and you still can't upload the file directly to this thread), you may try a few alternatives.

And failing that, you're welcomed to join us on Telegram (https://t.me/ubports_qa_team) too.

Charly

@peat_psuwit
Hello, now it was possible to upload the File. Thanks a lot!

So here is my log file.
The problem is loosing my mobile data with rs OTA-6
on an volla x23.

journalctl.log

Charly

@Charly
I hope it is save and has no private informations?

azkali

@Charly Can you go to your cellular settings and make sure that Cellular Data is activated, that the APN is correctly selected and the connection type is set accordingly as well ?

Charly

@azkali

I have mad the attached!

screenshot20241011_212955638.png screen shots.

Charly

Charly

@Charly
sorry wrong screenshot

Charly

Charly

@Charly

peat_psuwit

@Charly Thank you for the log. This pins point the area of the potential problem. The following commands enable debugging output of oFono, a telephony component, and restart it. The setting disappears after reboot.

sudo mkdir -p /run/systemd/system/ofono.service.d
sudo tee /run/systemd/system/ofono.service.d/zz-debug.conf <<EOF
[Service]
ExecStart=
ExecStart=/usr/libexec/lxc-android-config/ofonod-wrapper -d
EOF
sudo systemctl daemon-reload
sudo systemctl restart ofono.service

Wait around 1-2 minutes for stuffs to settle, then re-run the log collection command again.

journalctl --boot --identifier=ofonod --identifier=NetworkManager >journalctl.log

The previous log does not contain (much) private information. However, this one is going to potentially contain (more) private information. So you probably want to send this log via the forum's chat or via Telegram (@peat_psuwit).

Charly

@peat_psuwit

Unfortunately, I don't know yet when I'll get to it. I use the phone as daily driver. After the test, I always switch back to OTA-5 stable.