Settings app not loading / crashing

[marco]

Hi there,

I've just made the update to 24.04 and discovered i can't open the settings anymore - no matter the enty point: settings, battery settings, network.. I had a quick look on the forum and then checked some logs with AI. Before i do something stupid I thought i'd ask if anyone has ever encountered this:

Device: Volla Phone 22 (yggdrasil)
Ubuntu Touch channel: 24.04-1.x/arm64/android9plus/stable
Build: tag=24.04-1.1, version=2 (rootfs timestamp 2025-11-18, device 20251110-26930)

Issue: System Settings (“lomiri-system-settings”) won’t open — shows spinner then closes immediately.

Logs:

lomiri-system-settings: library "libpq_cust.so" not found

then systemd reports crash: Main process exited, code=killed, status=11/SEGV (segfault)

Already tried:

Checked /etc/os-release (shows Ubuntu 24.04.3 LTS base; UT channel info confirmed via /etc/system-image/channel.ini)
grep -R "libpq_cust" -n /usr/lib /usr/share returns nothing (so not referenced in plain config/QML files)

Thanks and have a good day

[gpatel-fr]

@marco

strange. An internet research for libpq returns references to Postgresql, a thing unlikely to be used on a phone, let alone for UT system settings. I find nothing of this name on my phone (FP5 with the same software as you) where the system settings are launching fine.

What is the output of

ldd /usr/bin/lomiri-system-settings ?

If you are posting from a phone you could have trouble posting a long list, in this case use

ldd /usr/bin/lomiri-system-settings | grep pq

[marco]

@gpatel-fr

thanks for the quick reply
here is the output:

 ldd /usr/bin/lomiri-system-settings
        linux-vdso.so.1 (0x000000708c4ee000)
        /usr/lib/aarch64-linux-gnu/libtls-padding.so (0x000000708c430000)
        libQt5Widgets.so.5 => /lib/aarch64-linux-gnu/libQt5Widgets.so.5 (0x000000708bd20000)
        libLomiriSystemSettings.so.1 => /lib/aarch64-linux-gnu/libLomiriSystemSettings.so.1 (0x000000708bcf0000)
        libLomiriSystemSettingsPrivate.so.0.0 => /lib/aarch64-linux-gnu/libLomiriSystemSettingsPrivate.so.0.0 (0x000000708bcb0000)
        libglib-2.0.so.0 => /lib/aarch64-linux-gnu/libglib-2.0.so.0 (0x000000708bb30000)
        libQt5Quick.so.5 => /lib/aarch64-linux-gnu/libQt5Quick.so.5 (0x000000708b550000)                                         
        libQt5Gui.so.5 => /lib/aarch64-linux-gnu/libQt5Gui.so.5 (0x000000708aeb0000)  
        libQt5Qml.so.5 => /lib/aarch64-linux-gnu/libQt5Qml.so.5 (0x000000708a9e0000)  
        libQt5Core.so.5 => /lib/aarch64-linux-gnu/libQt5Core.so.5 (0x000000708a430000)
        libstdc++.so.6 => /lib/aarch64-linux-gnu/libstdc++.so.6 (0x000000708a1a0000)  
        libgcc_s.so.1 => /lib/aarch64-linux-gnu/libgcc_s.so.1 (0x000000708a160000)    
        libc.so.6 => /lib/aarch64-linux-gnu/libc.so.6 (0x0000007089fa0000)            
        /lib/ld-linux-aarch64.so.1 (0x000000708c4b1000)                               
        libm.so.6 => /lib/aarch64-linux-gnu/libm.so.6 (0x0000007089ef0000)            
        libQt5DBus.so.5 => /lib/aarch64-linux-gnu/libQt5DBus.so.5 (0x0000007089e30000)
        libpcre2-8.so.0 => /lib/aarch64-linux-gnu/libpcre2-8.so.0 (0x0000007089d80000)
        libQt5QmlModels.so.5 => /lib/aarch64-linux-gnu/libQt5QmlModels.so.5 (0x0000007089cd0000)
        libQt5Network.so.5 => /lib/aarch64-linux-gnu/libQt5Network.so.5 (0x0000007089ae0000)
        libGLESv2.so.2 => /lib/aarch64-linux-gnu/libGLESv2.so.2 (0x0000007089a90000)
        libpng16.so.16 => /lib/aarch64-linux-gnu/libpng16.so.16 (0x0000007089a30000)
        libz.so.1 => /lib/aarch64-linux-gnu/libz.so.1 (0x00000070899f0000)
        libharfbuzz.so.0 => /lib/aarch64-linux-gnu/libharfbuzz.so.0 (0x00000070898c0000)
        libmd4c.so.0 => /lib/aarch64-linux-gnu/libmd4c.so.0 (0x0000007089890000)
        libdouble-conversion.so.3 => /lib/aarch64-linux-gnu/libdouble-conversion.so.3 (0x0000007089850000)
        libicui18n.so.74 => /lib/aarch64-linux-gnu/libicui18n.so.74 (0x00000070894d0000)
        libicuuc.so.74 => /lib/aarch64-linux-gnu/libicuuc.so.74 (0x0000007089290000)
        libpcre2-16.so.0 => /lib/aarch64-linux-gnu/libpcre2-16.so.0 (0x00000070891f0000)
        libzstd.so.1 => /lib/aarch64-linux-gnu/libzstd.so.1 (0x0000007089130000)
        libdbus-1.so.3 => /lib/aarch64-linux-gnu/libdbus-1.so.3 (0x00000070890b0000)
        libgssapi_krb5.so.2 => /lib/aarch64-linux-gnu/libgssapi_krb5.so.2 (0x0000007089040000)
        libGLdispatch.so.0 => /lib/aarch64-linux-gnu/libGLdispatch.so.0 (0x0000007088eb0000)
        libfreetype.so.6 => /lib/aarch64-linux-gnu/libfreetype.so.6 (0x0000007088dd0000)
        libgraphite2.so.3 => /lib/aarch64-linux-gnu/libgraphite2.so.3 (0x0000007088d90000)
        libicudata.so.74 => /lib/aarch64-linux-gnu/libicudata.so.74 (0x0000007087010000)
        libsystemd.so.0 => /lib/aarch64-linux-gnu/libsystemd.so.0 (0x0000007086f10000)
        libkrb5.so.3 => /lib/aarch64-linux-gnu/libkrb5.so.3 (0x0000007086e30000)
        libk5crypto.so.3 => /lib/aarch64-linux-gnu/libk5crypto.so.3 (0x0000007086de0000)
        libcom_err.so.2 => /lib/aarch64-linux-gnu/libcom_err.so.2 (0x0000007086db0000)
        libkrb5support.so.0 => /lib/aarch64-linux-gnu/libkrb5support.so.0 (0x0000007086d80000)
        libbz2.so.1.0 => /lib/aarch64-linux-gnu/libbz2.so.1.0 (0x0000007086d50000)
        libbrotlidec.so.1 => /lib/aarch64-linux-gnu/libbrotlidec.so.1 (0x0000007086d20000)
        libcap.so.2 => /lib/aarch64-linux-gnu/libcap.so.2 (0x0000007086cf0000)
        libgcrypt.so.20 => /lib/aarch64-linux-gnu/libgcrypt.so.20 (0x0000007086be0000)
        liblz4.so.1 => /lib/aarch64-linux-gnu/liblz4.so.1 (0x0000007086ba0000)
        liblzma.so.5 => /lib/aarch64-linux-gnu/liblzma.so.5 (0x0000007086b50000)
        libkeyutils.so.1 => /lib/aarch64-linux-gnu/libkeyutils.so.1 (0x0000007086b20000)
        libresolv.so.2 => /lib/aarch64-linux-gnu/libresolv.so.2 (0x0000007086af0000)
        libbrotlicommon.so.1 => /lib/aarch64-linux-gnu/libbrotlicommon.so.1 (0x0000007086ab0000)
        libgpg-error.so.0 => /lib/aarch64-linux-gnu/libgpg-error.so.0 (0x0000007086a60000)

let me know if you need anything else

[marco]

(

also it might be related but i have no access to the battery settings or way of knowing how much is left.

[gpatel-fr]

@marco said in Settings app not loading / crashing:

here is the output:

huh, there is no missing library here, nor any reference to the mysterious libpq_custom.
Now I think only of it, but running /usr/bin/lomiri-system-settings in the terminal displays all the console error messages. There are quite a few for me even if the app works, but there could be more interesting things in the output on your phone.

@marco said in Settings app not loading / crashing:

way of knowing how much is left.

try to run this in the terminal (or via ssh):

gsettings set org.ayatana.indicator.power show-percentage true

[marco]

@gpatel-fr
Well i turned the phone off all night and this morning the battery showed up in the bar and it can access the settings.. i d turned the phone off multiple times yesterday but it hadn't helped..
i ll just consider this some mystery..

thanks for the support anyways