Fairphone 5: A Coutionary Tale for a "Repairable" Device

[Futura]

As a member who resides in the USA I had no choice to purchase my device on an alternative market as the supplier refuses to even ship to the USA even when you offer to pay adequately for it. This is a key part of my story that we will circle back to...

Flashing the device is straightforward as any other unlocked android phone that does not require some propiatary nonsense as some do. After testing several operating systems I decided I was going to test /e/OS as these devices are sold with the OS from Murena I assumed that it would be well supported. This was a fatal error on my part.

My /e/OS installer completely froze during the install process and it appeared to happen after the recovery images were flashed and the device rebooted to them. No problem, I'll reboot to the bootloader and just re-flash. I powered the device off and that was the last time my 3 month old Fairphone 5 operated in any capacity.

My device is now stuck in what is called EDL mode, this requires a special cable and possibly connecting to pins on the mainboard to reflash. If I lived in the EU, and purchased it from Fairphone this would likely be covered under warranty, that is far from the case.

This is where the bigger issues with Fairphone come into play:
This device is marketed as "easy to disassemble and repair with just a screwdriver" or something to that affect. The problem is Fairphone will not sell a new mainboard, and say its due to IMEI number changes.
What good is a device you can easily repair if you can not purchase the parts to do so?

One would also think that you can buy this cable it is from qualcomm due to the chipset of the phone and just restore it yourself. That is another issue that goes back to Fairphone as well. They will not release the "firehose" files that could restore my phone back to a working state. Not very "fair" if you ask me.

If something breaks on your phone there is one facility in France that you need to send the device to (that is if you have a EU address) to get it repaired. That is no better than any other device that you can not take apart.

As a technician that has worked primarily in the PC market but also cell repairs for 30 years these seem like company policies are not very repair friendly when we look at customer facing repairs. Supplying parts is a bare minimum requirement to repair anything.

Where does that leave my device? The rep that I chatted with this morning said their system will not even process a repair unless you have a EU address as its apparently "tied togther". The repair itself (mind you this is connecting a cable to my device and flashing a file) were talking 5 mins TOPS is in the ballpark of $46 USD. That hinges entirely on me having a EU address though.

I honestly thing Fairphone is a step in the right direction, but if your thinking of getting into one assuming its actually a repairable device, think again.

EDIT: I forgot my favourite part!

I bought my device on Ebay from the seller "macromart_uk" and the device was listed as new. My guess is macromart_uk repacks these because during my chat with the fairphone rep they informed me that the previous owner of the device I bought "new" had it diagnosed as an issue with the mainboard. I had them verify the IMEI again and it looks like my new device that I paid a premium for was indeed not new at all.

Word of caution to anyone out there thinking no returns is fine because the device is new, its probably not ok.

[wgarcia]

@Futura Sad to hear about this. If you had any acquaintance living in the EU may be you could do it with an intermediary.

In my case I had to only change the screen, and that worked as expected, just the part from them and a screwdriver.

[Futura]

@wgarcia
Thanks, glad to hear something might be repairable. Were you able to buy the replacement parts direct from fairphone?

I can hire a post redirection service, thing is I can get a refurb oneplus n10 or similiar device for less it would likely cost in shipping, plus whatever is going on with this tariff nonsense would hit me again.

Even if I went through with all that, I would still have a device that has a mainboard issue that FP will not replace or sell me a new one.