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    Phone App freezes every time

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      • D Offline
        dS810
        last edited by dS810

        Hey guys,

        I have some wierd behavior on my Phone App.

        first thing:
        Every time I call somebody, UI of phone app freeze but the connection works. It's not possible to push any buttons. I have to kill the app by swiping from the right side. If somebody calls me - Phone App works as expected.

        second thing:
        The history of called contacts works fine. But, if I push phone button (green button on the bottom). App doesn't open last called number, instead it opens a number I called some month ago.

        somebody an idea how I can fix it?

        Hardware:
        BQ E4.5
        Channel: RC

        Best regards from Germany!!!

        advocatuxA 1 Reply Last reply Reply Quote 0
        • advocatuxA Offline
          advocatux @dS810
          last edited by

          @ds810 I've moved your question to Support.

          What OS are you running on your phone? Vivid or xenial?

          1 Reply Last reply Reply Quote 0
          • D Offline
            dS810
            last edited by

            @advocatux
            OS-Build-Number:
            r15
            Ubuntu 15.04

            1 Reply Last reply Reply Quote 0
            • flohackF Offline
              flohack
              last edited by

              HU! r15 is the old Canonical version? Did you ever change to UBports?

              BR

              My languages: πŸ‡¦πŸ‡Ή πŸ‡©πŸ‡ͺ πŸ‡¬πŸ‡§ πŸ‡ΊπŸ‡Έ

              D 1 Reply Last reply Reply Quote 0
              • D Offline
                dS810 @flohack
                last edited by

                @flohack yes. I switched to UBports ca. 1.5 years ago... I have OpenStore on my phone etc...

                Do you mean I should install UBports again?

                advocatuxA 1 Reply Last reply Reply Quote 0
                • advocatuxA Offline
                  advocatux @dS810
                  last edited by

                  @ds810 I think he meant that if you're running "r15" that's Canonical's, not UBports' image

                  D 1 Reply Last reply Reply Quote 0
                  • D Offline
                    dS810 @advocatux
                    last edited by dS810

                    @advocatux I understood. But I wouldn't have OpenStore on my phone if it would Cannonical image - right? I also can switch to different release channels like: stable/rc/dev. So far I know it's also an UBports feature.

                    advocatuxA 1 Reply Last reply Reply Quote 0
                    • advocatuxA Offline
                      advocatux @dS810
                      last edited by

                      @ds810 if you go to "System Settings > About" What it says in the OS line exactly?

                      D 1 Reply Last reply Reply Quote 0
                      • D Offline
                        dS810 @advocatux
                        last edited by

                        @advocatux Ubuntu 15.04 (r15)
                        PS: I have UBports Boot-Logo on my phone...

                        advocatuxA 1 Reply Last reply Reply Quote 0
                        • advocatuxA Offline
                          advocatux @dS810
                          last edited by

                          @ds810 that's really weird, sounds like a half-cooked installation if that's even possible.

                          You should see "Ubuntu 15.04 (r3)"

                          D 1 Reply Last reply Reply Quote 0
                          • D Offline
                            dS810 @advocatux
                            last edited by

                            @advocatux I switched from RC channel back to stable. System Settings -> About shows Ubuntu 15.04 (r3). But the App still freeze.

                            advocatuxA 1 Reply Last reply Reply Quote 0
                            • advocatuxA Offline
                              advocatux @dS810
                              last edited by

                              @ds810 I don't know why it freezes. Maybe you should do a backup of the data that you want to keep, and do a factory reset, or a reinstall, because afaik nobody else is having that same issue.

                              Maybe @Flohack can help you to debug the issue before reinstalling UT.

                              D 1 Reply Last reply Reply Quote 0
                              • D Offline
                                dS810 @advocatux
                                last edited by

                                @advocatux You are right. Maybe it's better just to reinstall the os.... But I think I'm not alone with this issue:
                                https://github.com/ubports/ubuntu-touch/issues/195

                                advocatuxA 1 Reply Last reply Reply Quote 0
                                • advocatuxA Offline
                                  advocatux @dS810
                                  last edited by advocatux

                                  @ds810 oh, I thought that bug was closed (sorry).

                                  Anyway, maybe you should consider to go for xenial because I think 15.04 bugs are not going to be fixed, unless they impact xenial too, of course.

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