OTA-6 Call for Testing

kwah · 30 Nov 2018, 19:51

@advocatux I do not have "channels" in the "Update settings" page. Command you suggested resulted in error: Exception occurred during update; see log file for details

Any idea, which log does it refer to?

advocatux · 30 Nov 2018, 20:03

@kwah have you tried to clean system-settings cache, data, and config files using UT Tweak tool? Then reboot your device, and see if you can switch channels.

I don't know which log it refers exactly but maybe is ~/.cache/upstart/application-legacy-ubuntu-system-settings-.log

Mic_ · 1 Dec 2018, 00:29

And I just realized that there is a difference between BQ E5 and Nexus 5 in getting notifications.

While Nexus 5 immediately shows incoming new mails on the phone with a green light, BQ E5 is not doing that or a longer time later. It seems so that BQ E5 in standby mode is loosing or having less internet connections.

kwah · 1 Dec 2018, 00:21

@advocatux nope, have not done anything with UT Tweak Tool. Or was it a suggestion to do clean / reboot

Don't see anything special in file you mentioned.

advocatux · 1 Dec 2018, 00:21

@kwah yes, it's a suggestion to do it

advocatux · 1 Dec 2018, 00:29

@mic_ I think there's some kind of issue with the notifications server currently. Maybe with the queue (?).

Three days ago I stopped getting notifications in my Nexus5 but they were working fine on my BQ E 4.5. The next day, no notifications in the BQ either for a good while, and then suddenly in the afternoon I got like a dozen notifications all at once.

The next day after that, both phones were getting their notifications without any trouble.

htc_tattoo · 1 Dec 2018, 08:49

@unisuperbox Device: Nexus 5. I use the alarm clock for ~3 years, everyday at 7:10. Every evening i check the clock app to be sure it is not hanging (relict from ota2 ;-)), i connect to the current.
At 7:10 it was silent. At 7:15 i turned on the screen, still silent. After checking the phone after making coffee i saw the indication lamp blinking.
In the notifications it showed, that i missed the alarm.
Last week similar problem, there it rang 10 minutes later again.
I will continue testing, i guess the app crashed and didn't recover. Can i see somthing in log files?

htc_tattoo · 1 Dec 2018, 08:59

@mic_ said in OTA-6 Call for Testing:

@advocatux I am using a BQ E5 and a Nexus 5 - both with UT 16.04 RC.

As you descibed above on the BQ E5 (with 1 GB RAM) I always have problems using 2 different surfing apps (e.g. QWANT and browser). One app is always freezing and starts again if I use the other one.

This problem was also existing with 15.04. If I use e.g. SMS, phone, mail and QWANT, I do not have the problem - only with 2 'surfing apps'. On the Nexus 5 I don't have this problem at all.

This is actually the most annoying problem on my BQ E5.

I realized a similar problem with the N5. Sometimes 2 screens of the browser cause apps to crash when you switch the open apps (morph and youtube, morph and openstore, openstore and system settings...). I described in "app suspend behavour", but until now nobody could see this error. I didn't find a pattern, these are random crashes.

advocatux · 1 Dec 2018, 19:46

@Mic_ FYI (or maybe you know it already if you're following our SuperGroup in Telegram), Dalton is doing some tests with swap memory and playing with zram

kwah · 1 Dec 2018, 23:03

@advocatux Well. After a while, finally found it. It was not obvious... So, cleaned all items of system settings. It did not help.

More ideas, anyone?

advocatux · 2 Dec 2018, 11:01

@kwah hmm... you can try to install UT again on your device using the installer but without checking the wipe option.

You can also try a "factory reset". I don't remember the exact words in English, but it's in System Settings > Reset > Remove & Reboot (or something like that).

If you decide to do this DON'T FORGET to backup of all your data.

Mic_ · 2 Dec 2018, 16:29

@htc_tattoo I have this problem now also on the Nexus 5. If I open a lot of apps (more than 4), switching between them, the morph browser crashs and start empty again (open windows are away). The same happens on the BQ E5 always with even 2 apps.

@advocatux Probably such a swap solution would help

UniSuperBox · 2 Dec 2018, 17:17

@Mic_

While you are seeing the same behavior, the semantics are different. When Ubuntu Touch runs out of memory, it will kill an app and retain a screenshot of it in the app switcher. The app is not crashing, but it does need to handle this situation better. You may want to file a bug on morph-browser since it does not restore open windows when it is killed due to low memory.

zram may help a little, but really the problem is that the system and apps are using too much memory, and you may be expecting a bit too much of your device. I've put in a PR to re-enable zram on the E5, but it will not be merged until after the OTA-6 release.

htc_tattoo · 3 Dec 2018, 06:39

Alarm clock really does not work. Today i checked again, 11 minutes after the alarm there was just a notification that i missed it. No vibration, no sound (should do both on very low volume).
Nexus 5, actial rc image. Please check it, it's a bug.

UniSuperBox · 3 Dec 2018, 15:01

@htc_tattoo

I believe you. I've been checking it. I've tried to reproduce the problem and I've asked people who have complained about it before to do the same.

With that, I must say that "Please check it, it's a bug" makes me a little upset. It's mostly due to my own failure to reproduce the problem. I encourage you to file a bug rather than complain about issues on the forum. That gives us a better place to talk about it than a thread like this where lots of people are giving input. Also, you said the issue started occurring a couple of weeks ago? Did you mention it then?

For relevant log files, let's start with the standard ones at Contribute to UBports - Bug Reporting. Please follow the instructions there to file a bug. Some more relevant information... Is the device plugged in when the alarm is missed? What is your "missed alarm time" set to in Clock settings? Does the notification you missed the alarm appear after that time? Does the alarm always fail to ring, or only sometimes? Do you use your device heavily before the alarm fails to ring? There's a lot of information that is potentially relevant that we just don't have here.

I understand this issue is upsetting to you. I'm sorry I haven't been able to reproduce it. Please help me by following the normal process to file a bug report so we can get more opinions.

htc_tattoo · 3 Dec 2018, 20:09

Don't be upset, I'm not complaining. I just wanted anybody to confirm if this a problem in N5 devices with OTA-6 or if it is just my phone.
Thanks for putting the link for bug reports, i opened a new issue. In my opinion something from W46 to W47 changed in the software that causes this.

Lakotaubp · 4 Dec 2018, 07:23

@htc_tattoo sorry cant reproduce either. Two alarms set worked as expected RC version 26 (W28).

libremax · 4 Dec 2018, 13:37

@htc_tattoo No problem for me with N5 with RC version 26 (W48)

htc_tattoo · 4 Dec 2018, 15:07

Today no alarm again, just the indication light and the green letter showed it some minutes later. My alarm settings were ok, i checked them yesterday. (it showed how many hours and minutes left until it will ring). Today by chance i saw on the indicator of the lock screen (this round wheel) that it showed 0 alarms. I erased my alarms and set a new one with the same settings. Turned screen off and on again, now 1 alarm is shown. Let's see if it works tomorrow.

Mic_ · 4 Dec 2018, 16:15

I use alarm clock daily (charging to 80%) with BQ E5 and Nexus 5 (both with 16.04 RC) and I never had problems with it. But sometimes in the past the symbol was shown even if the alarm was not set.