Cant receive pictures through mms??

sk8rdie · 23 Mar 2019, 05:08

have touch installed on nexus 5 and fully updated to newest version. texting works well, and i am able to send pictures to contacts with no problems. but cant seem to receive a picture sent from a contact.

any thoughts or work arounds??

thanks much

advocatux · 23 Mar 2019, 09:14

@sk8rdie there are some issues related to MMS, and it seems the carrier in use also affects the result.

Please see these reports to get an idea about what's happening:

https://github.com/ubports/ubuntu-touch/issues/12
https://github.com/ubports/ubuntu-touch/issues/276
https://github.com/ubports/ubuntu-touch/issues/976

tricky · 26 Mar 2019, 12:36

I've been struggling with this issue on my OPO one since 2017 without luck. There are several tickets opened but there is no progress in solving it.
APN gui is very limited ad in my case i cannot configure all parameters (for example authentication method, APN Protocol) that might solve this issue. In my case there is not much info in the messaging-app log file and i haven't found any setting to run messaging app in debug mode to get more info.

AlainW94 · 26 Mar 2019, 13:56

@tricky Hi, can you try to set ofono in debug mode to see if it correctly handle MMS apn please ? :

To enable the logs on ofono, please read this post :

https://forums.ubports.com/topic/2539/visual-voice-mail-configuration

Have a look inside if you can see any error related to APN.

dobey · 26 Mar 2019, 14:03

The first place I would look for this, is in the history-service database, to see if the "missing" messages are stored there, along with the encoded pictures and such.

AlainW94 · 26 Mar 2019, 14:49

@tricky this database is located here : ~/.local/share/history-service/history.sqlite, you can open it with DB Browser available on the ubuntu appstore.

sk8rdie · 26 Mar 2019, 18:37

i used my radio frequency meter to measure the data being sent and received by the phone. when a picture is sent from another contact to the ubuntu touch phone(nexus 5), the phone shows it is receiving the information, but doesnt seem to want to display it. as i mentioned above, the phone sends picture messages without a problem to other contacts, and also texting works amazingly. seems to be the display that might be the problem and not the carrier?? i have also tried all apn settings, with all the same results. but the phone is definatly receiving information when a picture is sent to the nexus.??? interesting.

tricky · 27 Mar 2019, 05:22

@AlainW94 @dobey Thanks Guys for this hint I let you know if i find something interesting there

malditobastardo · 27 Mar 2019, 11:40

@sk8rdie Good info there indeed.
Thanks for sharing this

tricky · 28 Mar 2019, 19:20

Hi Guys,
I followed your instructions and indeed debug mode gave some additional info.
When i try to send mms i get error below

Mar 28 19:41:46 ubuntu-phablet ofonod[1085]: ril_setup_data_call_cb: reply->status for apn: mms, is non-zero: ERROR_UNSPECIFIED

When i send mms to my OPO i get output below so the message is definitely sent to my phone but somehow it cannot be displayed. I found info about those 2 actions in history.sqlite.

ar 28 19:42:45 ubuntu-phablet ofonod[1085]: [0,0147]> RIL_REQUEST_SCREEN_STATE (0)
Mar 28 19:42:45 ubuntu-phablet ofonod[1085]: [0,0147]< RIL_REQUEST_SCREEN_STATE
Mar 28 19:47:13 ubuntu-phablet ofonod[1085]: [0,UNSOL]< UNSOL_RESPONSE_NEW_SMS {07918405210077F76404913305000491308291742140790605040B8423F02B06246170706C69636174696F6E2F766E642E7761702E6D6D732D6D65737361676500B487AF848C82986353764D61636E7345484341008D9083687474703A2F2F67656F313A383030322F6353764D61636E73454843410088048102A8BF890B80353038303036393434008A808E03049A42}
Mar 28 19:47:13 ubuntu-phablet ofonod[1085]: [0,0148]> RIL_REQUEST_SMS_ACKNOWLEDGE  (1,0)
Mar 28 19:47:13 ubuntu-phablet ofonod[1085]: [0,0149]> RIL_REQUEST_SETUP_DATA_CALL (16,0,mms,mms,mms,3,IP)
Mar 28 19:47:13 ubuntu-phablet ofonod[1085]: [0,0149]< RIL_REQUEST_SETUP_DATA_CALL {version=10,num=1 [status=0,retry=-1,cid=1,active=2,type=IP,ifname=rmnet1,address=172.28.34.219/29,dns=,gateways=172.28.34.220]}
Mar 28 19:47:13 ubuntu-phablet ofonod[1085]: [0,UNSOL]< UNSOL_DATA_CALL_LIST_CHANGED {version=10,num=2 [status=0,retry=-1,cid=0,active=2,type=IP,ifname=rmnet0,address=10.158.51.125/30,dns=194.204.159.1 194.204.152.34,gateways=10.158.51.126] [status=0,retry=0,cid=0,active=-1,type=#002,ifname=IP,address=rmnet1,dns=172.28.34.219/29,gateways=]}
Mar 28 19:47:13 ubuntu-phablet ofonod[1085]: Clearing active context; disconnect: 0 active_cid_found: 0 active_ctx_cid: 2
Mar 28 19:47:13 ubuntu-phablet ofonod[1085]: [0,UNSOL]< UNSOL_DATA_CALL_LIST_CHANGED {version=10,num=2 [status=0,retry=-1,cid=0,active=2,type=IP,ifname=rmnet0,address=10.158.51.125/30,dns=194.204.159.1 194.204.152.34,gateways=10.158.51.126] [status=0,retry=0,cid=0,active=-1,type=#002,ifname=IP,address=rmnet1,dns=172.28.34.219/29,gateways=]}
Mar 28 19:47:13 ubuntu-phablet ofonod[1085]: message repeated 2 times: [ [0,UNSOL]< UNSOL_DATA_CALL_LIST_CHANGED {version=10,num=2 [status=0,retry=-1,cid=0,active=2,type=IP,ifname=rmnet0,address=10.158.51.125/30,dns=194.204.159.1 194.204.152.34,gateways=10.158.51.126] [status=0,retry=0,cid=0,active=-1,type=#002,ifname=IP,address=rmnet1,dns=172.28.34.219/29,gateways=]}]
Mar 28 19:47:13 ubuntu-phablet ofonod[1085]: [0,UNSOL]< UNSOL_RESPONSE_VOICE_NETWORK_STATE_CHANGED
Mar 28 19:47:13 ubuntu-phablet ofonod[1085]: [0,0150]> RIL_REQUEST_DATA_REGISTRATION_STATE
Mar 28 19:47:13 ubuntu-phablet ofonod[1085]: [0,UNSOL]< UNSOL_RESPONSE_VOICE_NETWORK_STATE_CHANGED
Mar 28 19:47:13 ubuntu-phablet ofonod[1085]: [0,0151]> RIL_REQUEST_VOICE_REGISTRATION_STATE
Mar 28 19:47:13 ubuntu-phablet ofonod[1085]: [0,UNSOL]< UNSOL_DATA_CALL_LIST_CHANGED {version=10,num=2 [status=0,retry=-1,cid=0,active=2,type=IP,ifname=rmnet0,address=10.158.51.125/30,dns=194.204.159.1 194.204.152.34,gateways=10.158.51.126] [status=0,retry=0,cid=0,active=-1,type=#002,ifname=IP,address=rmnet1,dns=172.28.34.219/29,gateways=]}
Mar 28 19:47:13 ubuntu-phablet ofonod[1085]: message repeated 3 times: [ [0,UNSOL]< UNSOL_DATA_CALL_LIST_CHANGED {version=10,num=2 [status=0,retry=-1,cid=0,active=2,type=IP,ifname=rmnet0,address=10.158.51.125/30,dns=194.204.159.1 194.204.152.34,gateways=10.158.51.126] [status=0,retry=0,cid=0,active=-1,type=#002,ifname=IP,address=rmnet1,dns=172.28.34.219/29,gateways=]}]
Mar 28 19:47:13 ubuntu-phablet ofonod[1085]: [0,0150]< RIL_REQUEST_DATA_REGISTRATION_STATE {registered,0xd0e2,0x390d51f,LTE,(null),20,53474,498,59823391,(null),(null)}
Mar 28 19:47:13 ubuntu-phablet ofonod[1085]: [0,0151]< RIL_REQUEST_VOICE_REGISTRATION_STATE {registered,0xd0e2,0x390d51f,LTE,(null),(null),(null),0,(null),(null),1,(null),(null),0,(null)}
Mar 28 19:47:13 ubuntu-phablet ofonod[1085]: [0,0152]> RIL_REQUEST_OPERATOR
Mar 28 19:47:13 ubuntu-phablet ofonod[1085]: [0,0153]> RIL_REQUEST_SIGNAL_STRENGTH
Mar 28 19:47:13 ubuntu-phablet ofonod[1085]: [0,0152]< RIL_REQUEST_OPERATOR (lalpha=Orange, salpha=Orange, numeric=26003)
Mar 28 19:47:13 ubuntu-phablet ofonod[1085]: [0,0153]< RIL_REQUEST_SIGNAL_STRENGTH {gw: 99, cdma: -1, evdo: -1, lte: 15 111 180}
Mar 28 19:47:13 ubuntu-phablet ofonod[1085]: [0,UNSOL]< UNSOL_DATA_CALL_LIST_CHANGED {version=10,num=2 [status=0,retry=-1,cid=0,active=2,type=IP,ifname=rmnet0,address=10.158.51.125/30,dns=194.204.159.1 194.204.152.34,gateways=10.158.51.126] [status=0,retry=0,cid=0,active=-1,type=#002,ifname=IP,address=rmnet1,dns=172.28.34.219/29,gateways=]}
Mar 28 19:47:13 ubuntu-phablet ofonod[1085]: message repeated 3 times: [ [0,UNSOL]< UNSOL_DATA_CALL_LIST_CHANGED {version=10,num=2 [status=0,retry=-1,cid=0,active=2,type=IP,ifname=rmnet0,address=10.158.51.125/30,dns=194.204.159.1 194.204.152.34,gateways=10.158.51.126] [status=0,retry=0,cid=0,active=-1,type=#002,ifname=IP,address=rmnet1,dns=172.28.34.219/29,gateways=]}]
Mar 28 19:47:13 ubuntu-phablet ofonod[1085]: [0,UNSOL]< UNSOL_DATA_CALL_LIST_CHANGED {version=10,num=2 [status=0,retry=-1,cid=0,active=2,type=IP,ifname=rmnet0,address=10.158.51.125/30,dns=194.204.159.1 194.204.152.34,gateways=10.158.51.126] [status=0,retry=0,cid=65535,active=-1,type=,ifname=IP,address=rmnet1,dns=172.28.34.219/29,gateways=]}
Mar 28 19:47:13 ubuntu-phablet ofonod[1085]: message repeated 3 times: [ [0,UNSOL]< UNSOL_DATA_CALL_LIST_CHANGED {version=10,num=2 [status=0,retry=-1,cid=0,active=2,type=IP,ifname=rmnet0,address=10.158.51.125/30,dns=194.204.159.1 194.204.152.34,gateways=10.158.51.126] [status=0,retry=0,cid=65535,active=-1,type=,ifname=IP,address=rmnet1,dns=172.28.34.219/29,gateways=]}]```

AlainW94 · 28 Mar 2019, 19:49

@tricky said in Cant receive pictures through mms??:

07918405210077F76404913305000491308291742140790605040B8423F02B06246170706C69636174696F6E2F766E642E7761702E6D6D732D6D65737361676500B487AF848C82986353764D61636E7345484341008D9083687474703A2F2F67656F313A383030322F6353764D61636E73454843410088048102A8BF890B80353038303036393434008A808E03049A42

Well your SMS is arrived, it is the stream above.
you said that you got it into your history db ? Right ?

If yes, in the DB there is a column for the attachment, can you check if it exist in the attachment folder please (./.local/share/history-service/attachments) ?

tricky · 28 Mar 2019, 20:33

@AlainW94 Unfortunately i did those 2 tests (send and receive mms) one after another and because of that the output log from ofono was not really clear.
I decided to perform second test. This time i just sent mms message to my OPO.
Unfortunately there is neither entry in history.sqlite nor attachment in history-service/attachments folder.

New object in attachments folder and new row in history.sqlite is created only when i try to send mms from my OPO to some other device.

AlainW94 · 28 Mar 2019, 21:28

@tricky Can you try to reach this link from morph browser : http://geo1:8002/cSvMacnsEHCA

if this works you will be prompted to download a file (your mms content).

tricky · 28 Mar 2019, 21:36

@AlainW94 When i try to open it i get ERR_NAME_NOT_RESOLVED error

AlainW94 · 28 Mar 2019, 21:37

@tricky Did you try with WiFi off ?, this is a server from your provider.

AlainW94 · 28 Mar 2019, 21:40

@AlainW94 I thought that you have 2 SIM card installed right ?

tricky · 28 Mar 2019, 21:47

@AlainW94 Yes, Wifi is disabled. I do have only one SIM installed. It's not possible to install 2 SIM Cards to One Plus One. It might be that indeed my mms APN is not properly configured due to missing additional parameters. Maybe i could try to add all parameters manually to config file. I've seen some old topic related to Ubuntu Touch where it was described where apn settings are stored

AlainW94 · 28 Mar 2019, 21:55

@tricky Yes this is a thing you can try, and you should see if the configuration is fine if you success to ping the geo1 server or you could reach it through morph browser.

tricky · 28 Mar 2019, 22:00

@AlainW94 That was this thread below:
https://askubuntu.com/questions/413438/no-mobile-data-on-nexus-4-ubuntu-touch

In /usr/share/ofono/scripts i found script create-mms-context so i will try to create mms APN first and then add all parameters with set-context-property script.

AlainW94 · 28 Mar 2019, 22:05

@tricky Very nice, please let us know if that works, and this can maybe be useful for other user that had your provider if you can share the info settings of your working APN