Navigation

    UBports Robot Logo

    UBports Forum

    • Register
    • Login
    • Search
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Groups
    • Search

    [Solved] Installing process failed with E5 Ubuntu Edition

    Support
    2
    7
    197
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • M
      mk last edited by mk

      Hello,

      I want to post a problem which is similar described in some other posts with different circumstances, but I haven't found an answer there, so I open a new post.

      A similar problem can be found in this post:
      https://forums.ubports.com/topic/2924/solved-can-not-install-ubports-on-krillin-again

      I also wanted to reinstall UBports via the UBPorts Installer.
      The installer said "Done It is nor safe to unplug the device".
      But the phone won't boot, it shows the BQ-logo, nothing else.

      So I tried to solve the problem according to the link above by flashing an old image with SP_Flashtool.
      Unfortunately I can't find the correct image for the BQ Aquaris E5 Ubuntu Edition.
      The link of the troubleshooting site contains the Android version.
      https://docs.ubports.com/en/latest/userguide/install.html#troubleshooting
      https://storage.googleapis.com/otas/2014/Smartphones/Aquaris_E5_HD/Ubuntu/VEGETA01A-S11A_BQ_L100EN_2017_170207.zip

      This site contains a dead link:
      https://www.mibqyyo.com/topic/82828/firmware-ubuntu-15-04-ota-14-para-aquaris-e5-ubuntu-edition
      https://www.mibqyyo.com/descargas/categorias/aquaris-e5-ubuntu-edition/

      Where can I find the correct file?

      Thanks in advance!

      advocatux 1 Reply Last reply Reply Quote 0
      • advocatux
        advocatux @mk last edited by advocatux

        @mk hi, are you sure that https://storage.googleapis.com/otas/2014/Smartphones/Aquaris_E5_HD/Ubuntu/VEGETA01A-S11A_BQ_L100EN_2017_170207.zip is a wrong image?

        Edit: I've checked BQ old download page [*] and I can confirm that's the right image. You can see it by yourself taking a look to the source code of that page.

        [*] https://web.archive.org/web/20180208140820/http://www.mibqyyo.com/descargas/2017/02/10/firmware-ubuntu-15-04-ota-15/

        1 Reply Last reply Reply Quote 0
        • M
          mk last edited by

          @advocatux Thank's for your answer. I didn't try the image because the file inside is named "MT6582_Android_scatter.txt". I had doubts about the "Android". I think the BQ E5 Ubuntu Edition and the E5 Android version has different hardware.
          Does the platform MT6582 indicates Ubuntu Edition or Android?

          What could happen if I use the file? Can it cause an "irreparable" situation?

          Sorry for my doubts, I just want to avoid a damage.

          By the way: I can't use the recovery mode. It freezes in the BQ-logo.

          advocatux 2 Replies Last reply Reply Quote 0
          • advocatux
            advocatux @mk last edited by

            @mk that scatter file is ok. Just be extra-careful when using SPFlash tool, and triple check every step 😉

            1 Reply Last reply Reply Quote 0
            • advocatux
              advocatux @mk last edited by

              By the way: I can't use the recovery mode. It freezes in the BQ-logo

              @mk you need to follow the instructions at http://docs.ubports.com/en/latest/userguide/install.html#install-on-legacy-android-devices

              1 Reply Last reply Reply Quote 0
              • M
                mk last edited by

                @advocatux Thanks again for your support.
                Not at the first run, but after some trials I finally got my Aquaris E5 back again!

                I'm so happy! 👏

                Also helpful were the following links:
                https://wiki.ubuntuusers.de/Ubuntu_Touch/flash_tool/
                https://forums.ubports.com/topic/1025/ubports-for-bq-e5-all-you-need-to-know/10

                For me the issue is fixed and can be closed.

                advocatux 1 Reply Last reply Reply Quote 1
                • advocatux
                  advocatux @mk last edited by

                  @mk I'm glad to hear that. Enjoy your UT device! 🙂

                  For me the issue is fixed and can be closed.

                  You can edit the Title of this thread and add something like [Solved].

                  1 Reply Last reply Reply Quote 0
                  • First post
                    Last post