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Volla phone stuck on logo after OS update

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volla phone 22bootos upgrade
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    • L Offline
      Loynis
      last edited by 17 Apr 2023, 14:38

      Good afternoon,

      I just got very recently a Volla phone with Ubuntu Touch installed, so I'm really a newbie with that ecosystem;
      A few days ago, I got notified that a new version of the OS was available, asking me if I wanted to reboot and install. I agreed.

      Since this, the phone does not boot anymore. It gets stuck on the volla logo.
      I've tried to let it fully charge, to reboot it, to remove battery, but it's still the same.

      It looks to me that the OS now fails to start for some reason.
      I had a look if I could find someone else having this issue with the latest OS update, even with another phone but found nothing so far, except stumbling upon your community, which seems to be a very good starting point 🙂

      Does that ring any bell? Does anyone experienced something similar? Or knows where I could start to investigate/fix this?

      Many thanks in advance!

      A 1 Reply Last reply 17 Apr 2023, 16:15 Reply Quote 0
      • A Offline
        Alter @Loynis
        last edited by 17 Apr 2023, 16:15

        @Loynis :
        Are you on 16.04? If so, look at the 'OTA-25 Hotfix' thread. I had the same and solution is:

        • Install UBports Installer on your PC and start it
        • Connect your phone to your PC with USB cable
        • Install 16.04 Edge, NO wipe (will keep your data)

        Regular user, UT since 2020, Now: Volla Phone (20.04 Stable)

        T L 3 Replies Last reply 17 Apr 2023, 17:46 Reply Quote 0
        • T Offline
          treebeard @Alter
          last edited by treebeard 17 Apr 2023, 17:46

          @Alter I followed the same process to get my Volla working again. Nothing else I tried worked.

          I'm sure 'wipe' was unticked but my data WAS wiped so be prepared for that possbility.

          2015 BQ Aquaris E4.5
          2021 Volla Phone (Ubuntu Touch)
          2023 Volla Phone X23 (Ubuntu Touch)

          A 1 Reply Last reply 17 Apr 2023, 18:17 Reply Quote 0
          • L Offline
            Loynis @Alter
            last edited by 17 Apr 2023, 17:59

            @Alter Oh, I've missed that thread! Thank you for pointing it out to me.
            I'm gonna try that and will let you know 🙂

            1 Reply Last reply Reply Quote 0
            • A Offline
              Alter @treebeard
              last edited by Alter 17 Apr 2023, 18:17

              @treebeard : Thanks for adding your experience!
              @Loynis : If you can, backup before install (always wise to do so with every upgrade or bigger install):

              Small guide for the beginner (no need for Terminal):

              • Use File Manager app to browse files/folders:
                Standard Home folders are visible immediately,
                App data folders are hidden, click Unlock, enter pin.
                Each app has a folder in .cache, .config, .local/share.
              • Copy App folders to Home (if you want to keep):
                To backup a folder, slide folder to left, click copy icon.
                Go to destination folder, menu, paste.
              • Copy Home folders & App backup to PC:
                Connect your phone to PC with usb.
                Make sure phone screen is logged-in.
                On PC, copy backup folders to PC.

              Regular user, UT since 2020, Now: Volla Phone (20.04 Stable)

              T 1 Reply Last reply 19 Apr 2023, 09:14 Reply Quote 1
              • L Offline
                Loynis @Alter
                last edited by 18 Apr 2023, 16:59

                @Alter Worked well, thank you again :folded_hands:

                A 2 Replies Last reply 18 Apr 2023, 20:04 Reply Quote 0
                • A Offline
                  Alter @Loynis
                  last edited by 18 Apr 2023, 20:04

                  @Loynis : No problem. Good to hear it worked out well. Kind regards, Alter

                  Regular user, UT since 2020, Now: Volla Phone (20.04 Stable)

                  1 Reply Last reply Reply Quote 0
                  • A Offline
                    Alter @Loynis
                    last edited by 19 Apr 2023, 07:41

                    @Loynis : Could you mark this thread 'Solved' please? Doing so will close it. Thanks in advance!

                    Regular user, UT since 2020, Now: Volla Phone (20.04 Stable)

                    1 Reply Last reply Reply Quote 0
                    • T Offline
                      treebeard @Alter
                      last edited by 19 Apr 2023, 09:14

                      @Alter I found out the data wiping was due to the installer unlocking the phone. I assumed my phone was already unlocked but the installer included this step

                      2015 BQ Aquaris E4.5
                      2021 Volla Phone (Ubuntu Touch)
                      2023 Volla Phone X23 (Ubuntu Touch)

                      A 1 Reply Last reply 19 Apr 2023, 09:19 Reply Quote 0
                      • A Offline
                        Alter @treebeard
                        last edited by 19 Apr 2023, 09:19

                        @treebeard : Thanks for sharing the reason! Hopefully it will help others to prevent this experience.

                        Regular user, UT since 2020, Now: Volla Phone (20.04 Stable)

                        1 Reply Last reply Reply Quote 0
                        • M mariogrip has marked this topic as solved on 23 Apr 2023, 17:45
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