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I updated from xenial to focal using the System Settings and now Dekko is starting but does not get any new messages and is unable to send a new message.
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I uninstalled and reinstalled Dekko / restarted the phone, etc.
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I erased any directory that started with dekko* in ~/.cache, ~/.local/share, ~/.config.
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I redefined email accounts - but when I enter credentials and I hit next, it returns to the same screen after displaying "Validating Credentials" - I have to go back all the way and hit Cancel but then the account appears as defined. It does the same thing even with "Allow untrusted cerificates" checked - I use my own email servers with valid Lets Encrypt certificates.
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ps aux | grep dekkodshows the dekkod and dekkod-notify processes running but if I try to call/opt/click.ubuntu.com/dekko2.dekkoproject/current/lib/aarch64-linux-gnu/bin/dekkod statusit gives me "libqmfmessageserver5.so: cannot open shared object file: No such file or directory". -
there is no entry for Dekko in Logviewer other than for dekkod-notify - with no errors
Cound anybody help me? What did I miss? Thank you all for any help!
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@mihael : maybe same issue as in the recent thread named 'Dekko 2 and Microsoft Exchange Servers'?
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I have the same problem with Dekko on my OPO6 ...no update since Jun 1st (note: it is not my main phone...so don't check it that often!)
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I tried to setup a gmail account and it is the same behaviour.
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@mihael gmail is working fine on my Focal OTA-2 OP5T with Dekko2.
I had to enable insecure apps on my account and generate an app password for Dekko2 (ensure two step-verification is enabled).
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@MrT10001 I will try that and get back here... What was the situation before upgrading to focal? - is there anything in focal that makes Dekko deal in a different way with email servers?
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@mihael Seconding this, I can't set up gmail account either and I also get this behaviour. 20.04 r387 development.
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@Lakotaubp The thing is that I was able to check my emails from my personal IMAP servers with Dekko under xenial and it doesn't work under focal anymore and I was wondering what could be the cause and how could it be solved. So the only variable that changed is xenial -> focal.
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@mihael Happened to me. Think it is when you change something at your end the changes happen. I have not tried the other way round as my phones that can run 20.04 are on it the others that can't are still 16.04 like the Bq 5 hd.
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If I watch the logs on the mail server with
sudo tail -f /var/log/mail.log | grep MY-IP-ADDRESSI can see the error when Dekko tries to connect to the server:dovecot: imap-login: Disconnected (no auth attempts in 0 secs): user=<>, rip=MY-IP-ADDRESSso I guess Dekko doesn't send the username to the server???
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@mihael that would be very unusual. But the settings can be finicky at times. Please double check the mail settings in Dekko. Maybe even create a new fresh account config for the same mail account.
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@arubislander Thank you for your input! But that is where the problem occurs: when I create the account and hit "Next" after manually entering the imap server and all details, it shows for a moment "Checking credentials" and then returns to the same screen, never proceeding further...
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I managed to send emails from Dekko: it worked only after I defined Identities for each email account. I'm still not able to receive emails.
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@mihael I initially had this problem with Dekko. I would see the older emails but not the newer ones.
I got it working by reinstalling the app. It will appear only as Dekko on the focal Open Store. Reboot and then try refreshing the app again without touching your connection/account settings.
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@TakoR Thanks for the idea but no difference here...
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Deltachat started downloading emails after a restart of the phone. This shows me the problem must be with Dekko and not with my email server. What else could I do / check? Thank you in advance for any idea!
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@mihael if sending (SMTP) worked, but receiving (IMAP) didn't, then I am afraid it must be due to some misconfiguration of the settings for IMAP. Could you double check the port number, protocol and credentials against what your mail provider requires? Sometimes it is just a small detail. And Dekko is not very upfront with reporting errors to the user, mostly failing silently, when something is wrong in the settings.
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@arubislander After the upgrade to focal, credentials were the same as under xenial but Dekko stopped receiving new emails - so I don't think that's the cause. I have three accounts, none of them work. IMAP or POP3, no difference. I deleted and recreated the accounts several times.
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Maybe I could take a look into dekko's config files... I found some db files but they require a password to unlock... Does anybody have any input about these directions?