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    Dekko not connecting to IMAP or POP3 servers after update to focal

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      • mihaelM Offline
        mihael
        last edited by

        I tried to setup a gmail account and it is the same behaviour.

        MrT10001M CaedemC 2 Replies Last reply Reply Quote 0
        • MrT10001M Offline
          MrT10001 @mihael
          last edited by MrT10001

          @mihael gmail is working fine on my Focal OTA-2 OP5T with Dekko2.

          I had to enable insecure apps on my account and generate an app password for Dekko2 (ensure two step-verification is enabled).

          Xiaomi Redmi Note 7.... And more...
          I have too many devices...

          mihaelM 1 Reply Last reply Reply Quote 0
          • mihaelM Offline
            mihael @MrT10001
            last edited by

            @MrT10001 I will try that and get back here... What was the situation before upgrading to focal? - is there anything in focal that makes Dekko deal in a different way with email servers?

            LakotaubpL 1 Reply Last reply Reply Quote 0
            • CaedemC Offline
              Caedem @mihael
              last edited by

              @mihael Seconding this, I can't set up gmail account either and I also get this behaviour. 20.04 r387 development.

              Enthousiast. Previously used Redmi note 7, now on Fairphone 4. Still fiddling with Redmi Note 7

              1 Reply Last reply Reply Quote 0
              • LakotaubpL Offline
                Lakotaubp @mihael
                last edited by

                @mihael No Google dropped insecure app on it's own, as @MrT10001 said you now need app passwords for gmail to work on Dekko2. All details in your Google account settings.

                mihaelM 1 Reply Last reply Reply Quote 0
                • mihaelM Offline
                  mihael @Lakotaubp
                  last edited by

                  @Lakotaubp The thing is that I was able to check my emails from my personal IMAP servers with Dekko under xenial and it doesn't work under focal anymore and I was wondering what could be the cause and how could it be solved. So the only variable that changed is xenial -> focal.

                  LakotaubpL 1 Reply Last reply Reply Quote 0
                  • LakotaubpL Offline
                    Lakotaubp @mihael
                    last edited by

                    @mihael Happened to me. Think it is when you change something at your end the changes happen. I have not tried the other way round as my phones that can run 20.04 are on it the others that can't are still 16.04 like the Bq 5 hd.

                    1 Reply Last reply Reply Quote 0
                    • mihaelM Offline
                      mihael
                      last edited by

                      If I watch the logs on the mail server with sudo tail -f /var/log/mail.log | grep MY-IP-ADDRESS I can see the error when Dekko tries to connect to the server:

                      dovecot: imap-login: Disconnected (no auth attempts in 0 secs): user=<>, rip=MY-IP-ADDRESS

                      so I guess Dekko doesn't send the username to the server???

                      arubislanderA 1 Reply Last reply Reply Quote 0
                      • arubislanderA Offline
                        arubislander @mihael
                        last edited by

                        @mihael that would be very unusual. But the settings can be finicky at times. Please double check the mail settings in Dekko. Maybe even create a new fresh account config for the same mail account.

                        πŸ‡¦πŸ‡Ό πŸ‡³πŸ‡± πŸ‡ΊπŸ‡Έ πŸ‡ͺπŸ‡Έ
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                        mihaelM 1 Reply Last reply Reply Quote 0
                        • mihaelM Offline
                          mihael @arubislander
                          last edited by

                          @arubislander Thank you for your input! But that is where the problem occurs: when I create the account and hit "Next" after manually entering the imap server and all details, it shows for a moment "Checking credentials" and then returns to the same screen, never proceeding further...

                          G 1 Reply Last reply Reply Quote 0
                          • mihaelM Offline
                            mihael
                            last edited by

                            I managed to send emails from Dekko: it worked only after I defined Identities for each email account. I'm still not able to receive emails.

                            T 1 Reply Last reply Reply Quote 0
                            • T Offline
                              TakoR @mihael
                              last edited by

                              @mihael I initially had this problem with Dekko. I would see the older emails but not the newer ones.

                              I got it working by reinstalling the app. It will appear only as Dekko on the focal Open Store. Reboot and then try refreshing the app again without touching your connection/account settings.

                              mihaelM 1 Reply Last reply Reply Quote 0
                              • mihaelM Offline
                                mihael @TakoR
                                last edited by

                                @TakoR Thanks for the idea but no difference here...

                                1 Reply Last reply Reply Quote 0
                                • mihaelM Offline
                                  mihael
                                  last edited by

                                  Deltachat started downloading emails after a restart of the phone. This shows me the problem must be with Dekko and not with my email server. What else could I do / check? Thank you in advance for any idea!

                                  arubislanderA 1 Reply Last reply Reply Quote 0
                                  • arubislanderA Offline
                                    arubislander @mihael
                                    last edited by

                                    @mihael if sending (SMTP) worked, but receiving (IMAP) didn't, then I am afraid it must be due to some misconfiguration of the settings for IMAP. Could you double check the port number, protocol and credentials against what your mail provider requires? Sometimes it is just a small detail. And Dekko is not very upfront with reporting errors to the user, mostly failing silently, when something is wrong in the settings.

                                    πŸ‡¦πŸ‡Ό πŸ‡³πŸ‡± πŸ‡ΊπŸ‡Έ πŸ‡ͺπŸ‡Έ
                                    Happily running Ubuntu Touch
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                                    mihaelM 1 Reply Last reply Reply Quote 0
                                    • mihaelM Offline
                                      mihael @arubislander
                                      last edited by

                                      @arubislander After the upgrade to focal, credentials were the same as under xenial but Dekko stopped receiving new emails - so I don't think that's the cause. I have three accounts, none of them work. IMAP or POP3, no difference. I deleted and recreated the accounts several times.

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                                      • mihaelM Offline
                                        mihael
                                        last edited by

                                        Maybe I could take a look into dekko's config files... I found some db files but they require a password to unlock... Does anybody have any input about these directions?

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                                        • mihaelM Offline
                                          mihael
                                          last edited by mihael

                                          Trying to conect from my phone to the email server through openssl, I noticed that connecting to the SMTP port 465 I was getting access to the telnet terminal but the IMAP port 993 was not giving me access to the terminal. The command was:

                                          openssl s_client -crlf -connect MY-EMAIL-SERVER:993

                                          Investigating further I noticed this error in the response:

                                          error:141A318A:SSL routines:tls_process_ske_dhe:dh key too small

                                          The solution for this was: https://askubuntu.com/questions/1233186/ubuntu-20-04-how-to-set-lower-ssl-security-level/1233456#1233456 - I implemented the mods with sudo nano /etc/ssl/openssl.cnf

                                          Then I was able to connect though openssl to port 993 but it was only a restart of the phone and deleting / redefining accounts in Dekko that it started downloading messages.

                                          Victory! :flexed_biceps:

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                                          • W Offline
                                            wizardi3 @mihael
                                            last edited by

                                            @mihael try imap port 995

                                            mihaelM 1 Reply Last reply Reply Quote 0
                                            • mihaelM Offline
                                              mihael @wizardi3
                                              last edited by

                                              @wizardi3 Sorry, I don't understand... Why? - do you need help and you want me to check if 995 works? - because for me the issue is solved, I will not change the port now unless you need me to try 995 as well.

                                              W 1 Reply Last reply Reply Quote 0
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