UBports Robot Logo UBports Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Groups
    • Search
    • Register
    • Login

    Dekko 2 not showing email content

    Scheduled Pinned Locked Moved Support
    13 Posts 6 Posters 873 Views 1 Watching
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
      Reply
      • Reply as topic
      Log in to reply
      This topic has been deleted. Only users with topic management privileges can see it.
      • H Offline
        herr-b
        last edited by

        I am on update channel stable
        My OS is 16.04 (OTA-12), UBPorts-Image-Teil 20200507-19245
        Dekko 2 Version is 0.2.3 from 13.05.20

        I enabled logging and dekkod.log shows (this time it crashed when opening an email):
        [2936] Juni 20 14:08:24 [Warning] void QCopClient::connectToServer() QLocalSocket::ServerNotFoundError "QLocalSocket::connectToServer: Invalid name"
        [2936] Juni 20 14:08:24 [Debug] MessageServer ctor begin
        [2936] Juni 20 14:08:24 [Debug] opening database
        [2936] Juni 20 14:08:24 [Debug] Registering service: "pop3" for account: 1
        [2936] Juni 20 14:08:24 [Debug] Registering service: "smtp" for account: 1

        Sending and receiving mails is working, but I can't read the emails, as the text section is just blank when opening the mail (when dekko is not crashing when opening the mail).

        H 1 Reply Last reply Reply Quote 0
        • H Offline
          hummlbach @herr-b
          last edited by hummlbach

          hi @herr-b, can you please clean the cache and setup the account again and try again? If the problem persists, please provide also the log of the app itself (~/.cache/upstart/application-click-dekko2.dekkoproject_dekko_0.2.3.log)

          1 Reply Last reply Reply Quote 0
          • H Offline
            herr-b
            last edited by

            hi @hummlbach, I didn't find how to clean the cache, so I deleted the folder .cache/dekko2.dekkoproject but it did not work. I uninstalled dekko2 and deleted also the folder .config/dekko2.dekkoproject and after several intents dekko worked again. Now the text emails show content again, this is ok, but messages with pictures are completely empty, no text, no picture.

            In the file .config/dekko2.dekkoproject/dekkod.conf I changed [FileLog], [StdStreamlog] and [Syslog] to Enabled=1 but I have no file called application-click-dekko2.dekkoproject_dekko_0.2.3.log in the .cache/upstart folder.

            1 Reply Last reply Reply Quote 0
            • H Offline
              hummlbach
              last edited by

              The logging you've enabled is the one for dekkos background process. The actual app log (for the "foreground process") does not need to be enabled explicitly. No clue, why you have no log file... (But I think one or two other mentioned the same phenomenon (no app log)...)

              Have you allowed remote content in settings->email->privacy? Actually you should see at least some text and dekko should ask you whether you want to load remote content this time exceptionally (in an area on the top)... But lets see whether the behavior changes, once the setting is changed.

              1 Reply Last reply Reply Quote 0
              • H Offline
                htc_tattoo
                last edited by

                I have this problem for a very long time just with one mail account. I think it is a pop server.
                The other account is working fine (google imap).
                I can't see the mail-content on the pop account since upgrade to 16.04 i think, but due to changing the phone several times i'm not sure.
                Reinstalling or making everything from scratch does not work, i always thought i used a wrong setting.
                Could it be an issue with pop servers?

                LakotaubpL 1 Reply Last reply Reply Quote 0
                • LakotaubpL Offline
                  Lakotaubp @htc_tattoo
                  last edited by

                  @htc_tattoo Can you change to your email providers imap settings I did this for one of mine and it works ok for me. Might be a work around as could never get setting right on pop.

                  1 Reply Last reply Reply Quote 0
                  • H Offline
                    hummlbach
                    last edited by

                    Yes POP is known to be broken: https://gitlab.com/dekkan/dekko/-/issues/39. (But the symptoms seem to be a bit different than described here?!?)

                    1 Reply Last reply Reply Quote 0
                    • H Offline
                      herr-b
                      last edited by

                      The workaround with IMAP seems to work! Thanks for the hint. My behaviour is described in the above linked issue https://gitlab.com/dekkan/dekko/-/issues/39
                      by user JassMan23:

                      On mine, it always downloads the header info but no messages. I remember that it did download the full emails when I first started using Dekko 18 months ago, but thereafter only downloaded the headers. This may or may not be same as brief description above.

                      KenedaK 1 Reply Last reply Reply Quote 0
                      • KenedaK Offline
                        Keneda @herr-b
                        last edited by

                        @herr-b
                        IMAP is better than pop anyway, as it doen't delete mails on servers when importing on devices, unless you choose to delete.

                        2015-2023 : Meizu MX4 ☠️⚰️✝️
                        2023-2024 : Nexus 5 ☠️⚰️✝️
                        2024-***** : FPOS Fairphone 5 waiting UT for freedom 😉
                        🇲🇫🇬🇧

                        1 Reply Last reply Reply Quote 0
                        • H Offline
                          herr-b
                          last edited by

                          I always used POP on all my devices and never deleted files automatically on the server. I do this manually on the server once in a while. I thought IMAP is connected permanently to the mailbox and as I have limited data package on my phone I want to use the minimum data amount as possible.

                          1 Reply Last reply Reply Quote 0
                          • First post
                            Last post