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Data monitor crash

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    • C Offline
      cliffcoggin
      last edited by 22 Mar 2021, 19:19

      Data Monitor crashed tonight (i.e the icon flashed briefly on screen then disappeared,). Restarting the phone did not help. Removing then re-installing did not help. Anybody else having this problem? I am using a Nexus 5 running OTA-16 stable.

      R C 2 Replies Last reply 23 Mar 2021, 02:23 Reply Quote 1
      • R Offline
        rdl85 @cliffcoggin
        last edited by 23 Mar 2021, 02:23

        @cliffcoggin I am running a Pixel 3a (stable) and it did the same thing. I uninstalled but the app icon still shows in my notification bar. Trying to figure out how to fully uninstall.

        C 1 Reply Last reply 23 Mar 2021, 04:55 Reply Quote 0
        • C Offline
          C0n57an71n @rdl85
          last edited by C0n57an71n 23 Mar 2021, 04:55

          @rdl85 Hi. You need to disable the indicator first, than uninstall the app and restart. The app will be fixed soon, the developer is adding some improvements.

          C R 2 Replies Last reply 23 Mar 2021, 10:28 Reply Quote 0
          • C Offline
            C0n57an71n @cliffcoggin
            last edited by 23 Mar 2021, 04:56

            @cliffcoggin Sit tight, the app will start working soon.

            1 Reply Last reply Reply Quote 0
            • C Offline
              cliffcoggin @C0n57an71n
              last edited by 23 Mar 2021, 10:28

              @c0n57an71n said in Data monitor crash:

              @rdl85 Hi. You need to disable the indicator first, than uninstall the app and restart.

              But that can not be done without a working application, so one goes round in circles. Fortunately I do not have the indicator.

              1 Reply Last reply Reply Quote 1
              • R Offline
                rdl85 @C0n57an71n
                last edited by 24 Mar 2021, 03:40

                @c0n57an71n I do admit, I forgot to uninstall the indicators before removing the program. However by the time I wanted to remove it the app would crash on startup. I then followed the directions in the apps description text in the Open Store to manually remove them: 1) cd .config/upstart 2) rm -r mattdaemon*. It did do something, but this is now what shows in my notifications bar:
                screenshot20210323_184729747.png

                C M 2 Replies Last reply 24 Mar 2021, 09:24 Reply Quote 0
                • C Offline
                  C0n57an71n @rdl85
                  last edited by 24 Mar 2021, 09:24

                  @rdl85 It didn't dissapear after reboot?

                  R 1 Reply Last reply 24 Mar 2021, 16:16 Reply Quote 0
                  • R Offline
                    rdl85 @C0n57an71n
                    last edited by 24 Mar 2021, 16:16

                    @c0n57an71n unfortunatley it has not.

                    1 Reply Last reply Reply Quote 0
                    • C Offline
                      cliffcoggin
                      last edited by 3 Apr 2021, 16:33

                      I am glad to see the Data Monitor is working again. Thanks to Matteo Bellei.

                      1 Reply Last reply Reply Quote 2
                      • M Offline
                        matteo @rdl85
                        last edited by 4 Apr 2021, 20:30

                        @rdl85 in order to remove completely the indicator, you have to first delete the relevant daemon file by typing:

                        1. cd .config/upstart
                        2. rm -r mbellei-indicator*

                        Secondly, you have to remove the actual indicator file by typing:

                        1. cd .local/share/unity/indicators/
                        2. rm -r com.mbellei*

                        Kind regards,

                        Matteo

                        R 1 Reply Last reply 6 Apr 2021, 03:59 Reply Quote 0
                        • R Offline
                          rdl85 @matteo
                          last edited by 6 Apr 2021, 03:59

                          @matteo hi, thank you for the detailed response. I am happy to say I re-downloaded the app after the qt 5.12 update and it works (mostly) again. No more crashes on loading. I do have one constant problem however, no matter how I set up the app, it has yet to log any cellular data for me. The Wifi tracks use fine, but no daily or total data numbers. Happy to supply log files and further detail if it helps. I am running a Pixel 3a, stabl, ota-16 in Canada. Issue also existed while still running ota-15.

                          M 1 Reply Last reply 6 Apr 2021, 21:30 Reply Quote 0
                          • M Offline
                            matteo @rdl85
                            last edited by 6 Apr 2021, 21:30

                            @rdl85 hi, yes please provide your log: the mattdaemon.log is the one useful to understand what's the issue for your phone. Since I believe your phone isn't kinda supported yet (is it Halium 9 device?), perhaps it behaves differently respect to the supported devices and it has its special quirks. Kindly use the pastebin service to paste your log. Thank you for your help.

                            R 1 Reply Last reply 6 Apr 2021, 22:25 Reply Quote 0
                            • R Offline
                              rdl85 @matteo
                              last edited by 6 Apr 2021, 22:25

                              @matteo http://paste.ubuntu.com/p/r9hK9fRyzF/
                              Let me know if this works for you.

                              Also, discussion in the forum: /topic/4621/google-pixel-3a-sargo makes me think it is Halium 9. But that is a little over my head at the moment.

                              M 1 Reply Last reply 7 Apr 2021, 05:58 Reply Quote 0
                              • M Offline
                                matteo @rdl85
                                last edited by matteo 4 Jul 2021, 06:00 7 Apr 2021, 05:58

                                @rdl85 thank you for the log. I don't see there any specific issue, did you say that for wifi as well the app doesn't show the correct data consumption in the main window? And what about the relevant graph? Does this work? Also, does the indicator work, reporting the correct data consumption? Since you said the the real problem is that data consumption for the SIM connection is not working at all, I'd need you to provide the same log when you have the Sim inserted. Thank you in advance.

                                R 1 Reply Last reply 11 Apr 2021, 18:52 Reply Quote 0
                                • R Offline
                                  rdl85 @matteo
                                  last edited by 11 Apr 2021, 18:52

                                  @matteo my sincerest appologies for the delay in responding. I am slammed with work at the moment but plan to respon asap. I also saw your new version of the app you want tested in the QA telegram chat. I will install and send feed back soon. Appreciate your patience and all your work on this great app!

                                  M 1 Reply Last reply 17 Apr 2021, 19:19 Reply Quote 1
                                  • M Offline
                                    matteo @rdl85
                                    last edited by 17 Apr 2021, 19:19

                                    @rdl85 no worries, I got a similar feedback as yours from an other user, so just feel free to report your experience as well here, whenever you'll be able to do so. Thank you. Matteo

                                    1 Reply Last reply Reply Quote 0
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