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    Can't receive SMS

    Scheduled Pinned Locked Moved Unsolved Support
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      • UltrasonicNoiseU Offline
        UltrasonicNoise
        last edited by

        @rik I'm in the UK and my network provider is O2.

        @kimo I think it's working again - took a good few (at least 3 or 4) restarts though.

        Phone calls worked fine (unless I couldn't receive those either) and sending SMS worked as intended except I didn't receive the usual USSD message, mobile data worked as well.

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        • UltrasonicNoiseU Offline
          UltrasonicNoise
          last edited by

          Update on this - this issue has happened more than a few times this month. I only started noticing it after the OTA-24 update, though I don't text enough that I would have noticed before.

          E 1 Reply Last reply Reply Quote 0
          • E Offline
            Emphrath @UltrasonicNoise
            last edited by

            @ultrasonicnoise I get this issue now and then. Usually turning flight mode on and off is enough - if not, type "initctl --user restart nuntium" in terminal and it should work

            UltrasonicNoiseU 1 Reply Last reply Reply Quote 0
            • UltrasonicNoiseU Offline
              UltrasonicNoise @Emphrath
              last edited by

              @emphrath I experienced this issue again today and that command had no effect.

              lduboeufL 1 Reply Last reply Reply Quote 0
              • lduboeufL Offline
                lduboeuf @UltrasonicNoise
                last edited by

                @ultrasonicnoise said in Can't receive SMS:

                @emphrath I experienced this issue again today and that command had no effect.

                Yes nuntium service is there only for MMS.
                Would be interesting to see if the issue persist on 20.04 as there will not be any update on Xenial afaik.

                UltrasonicNoiseU 1 Reply Last reply Reply Quote 0
                • UltrasonicNoiseU Offline
                  UltrasonicNoise @lduboeuf
                  last edited by

                  @lduboeuf I can confirm the issue persists with 20.04.

                  K 1 Reply Last reply Reply Quote 0
                  • K Offline
                    kimo @UltrasonicNoise
                    last edited by kimo

                    No problem with sms on focal it works I accept and send sms almost every day

                    UltrasonicNoiseU 1 Reply Last reply Reply Quote 0
                    • UltrasonicNoiseU Offline
                      UltrasonicNoise @kimo
                      last edited by

                      @kimo Maybe it's a problem with my old network - it's not a problem with a different network on the Fairphone 2. I would test the new SIM on the Pixel 3a but I'd have trouble transferring it back.

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                      • B Offline
                        BarryT
                        last edited by

                        I also have this issue on my Pixel 3a; it has recently stopped receiving text messages, making using 2FA a major problem. I can send texts and make calls without a problem. A restart is sometimes a temporary fix but the problem keeps coming back.
                        Has this bug been reported on GitHub?

                        lduboeufL 1 Reply Last reply Reply Quote 0
                        • lduboeufL Offline
                          lduboeuf @BarryT
                          last edited by

                          @barryt https://github.com/ubports/ubuntu-touch/issues/2080

                          Please precise OS version and channel

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                          • B Offline
                            BarryT @lduboeuf
                            last edited by

                            @lduboeuf Thanks for the reply.

                            16.04 (OTA-24), and stable channel.

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                            • lduboeufL Offline
                              lduboeuf @BarryT
                              last edited by

                              @barryt said in Can't receive SMS:

                              @lduboeuf Thanks for the reply.

                              16.04 (OTA-24), and stable channel.

                              So this would be nice to test current devel channel if you see changes and report to the above ticket.

                              K B 2 Replies Last reply Reply Quote 0
                              • K Offline
                                kimo @lduboeuf
                                last edited by kimo

                                @lduboeuf
                                Is it the same for dev focal, frankly, I noticed a change in receiving messages, I mean an improvement, for example, before I did not receive alert messages about who called me while the phone was in airplanemode or turned off

                                lduboeufL 1 Reply Last reply Reply Quote 0
                                • lduboeufL Offline
                                  lduboeuf @kimo
                                  last edited by

                                  @kimo said in Can't receive SMS:

                                  @lduboeuf Is the same thing for dev focal, frankly, I noticed a change in receiving messages, I mean an improvement

                                  No issue for me since a week now on 20.04 ( devel updated each day, and device shut
                                  down every evening )

                                  rikR 1 Reply Last reply Reply Quote 0
                                  • B Offline
                                    BarryT @lduboeuf
                                    last edited by

                                    @lduboeuf I have updated to 20.04 Development channel. The system immediately delivered two texts that had been sent the previous day, which is encouraging. I shall test it for a week and then report back here and on Github.

                                    B 1 Reply Last reply Reply Quote 0
                                    • rikR Offline
                                      rik @lduboeuf
                                      last edited by

                                      @lduboeuf said in Can't receive SMS:

                                      No issue for me since a week now on 20.04 ( devel updated each day, and device shut
                                      down every evening )

                                      Great news! To help understand, can you help me remember what piece(s) seem to have fixed the issue for you? Was it the updated ofono, the updated nuntium, or other? Since there were multiple things going on I am not sure where the SMS reliability issue was addressed. Any link to the key issue would be appreciated.

                                      lduboeufL 1 Reply Last reply Reply Quote 0
                                      • lduboeufL Offline
                                        lduboeuf @rik
                                        last edited by

                                        @rik said in Can't receive SMS:

                                        @lduboeuf said in Can't receive SMS:

                                        No issue for me since a week now on 20.04 ( devel updated each day, and device shut
                                        down every evening )

                                        Great news! To help understand, can you help me remember what piece(s) seem to have fixed the issue for you? Was it the updated ofono, the updated nuntium, or other? Since there were multiple things going on I am not sure where the SMS reliability issue was addressed. Any link to the key issue would be appreciated.

                                        I don't know if anything have changed in Halium part. Just noticed since a merge in network-manager and ofono-sailfish repo.

                                        For the issue ticket on gitlab: https://gitlab.com/ubports/development/core/packaging/ofono-sailfish/-/issues/5

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                                        • B Offline
                                          BarryT @BarryT
                                          last edited by

                                          @barryt I have been running 20.04 Development channel for a few days now and everything is working perfectly; SMS messages come through in just a few seconds. I shall post on the Github link.
                                          Thanks for the help.

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                                          • L Offline
                                            L-01125
                                            last edited by

                                            This post is deleted!
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