OnePlus just informed me they will NOT unlock bootloader for a device on bought on Ebay.
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via email, OnePlus said Ebay is NOT a OnePlus authorized reseller, and therefore they will NOT unlock the boot loader.
Anyone else have this problem ?I have wasted huge time (many hour over weeks) working toward getting a phone that will run Ubuntu Touch in USA, with functional VoLTE.
I cannot afford or justify more than about $100 USD for a used phone.
I will probably try to return the phone.
Very bad day !
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@oldbutndy
Some N10 models can be unlocked without requesting a vendor key. If that's the case, you'll need to only enable bootloader unlock in Android settings and connect to the internet and then unlock it via fastboot on your PC. Make sure you flashed the recommended Android firmware first.
If that's not the case, then better return it. -
@idonthatevests Yes, I learned the hard way that the BE2028 model I bought, originally sold by T-Mobile, now carrier unlocked, was a mistake on my part.
Google AI answers suggest that BE2026 (USA version Factory unlocked ?) allows bootloader to be unlocked without going through Oneplus.
Since I have had 50% failure rate on Google (even some of the AI deep dive) answers factual accuracy recently, I don't know if BE2026 would really work.
And the only Ebay listing I could find that was BE2026 was listed around $180, whereas I paid about $75 for the (functional Android, but useless for UT) BE2028.
I really wish there were Pinned Notes, or similar solution, at top of UBPorts pages, to inform newbies such as myself of these critical details.
I wasted a lot of time and money. -
@oldbutndy said in OnePlus just informed me they will NOT unlock bootloader for a device on bought on Ebay.:
I really wish there were Pinned Notes, or similar solution, at top of UBPorts pages, to inform newbies such as myself of these critical details.
We very often don't know such details until one of us, like you, tries it. You could try informing your device's porter, and maybe they could make a note on the device page.
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@Moem Great suggestion.
Since I am newbie, I did not think of this.
Also, I thought maybe I am doing something wrong.
Thank You -
@oldbutndy said in OnePlus just informed me they will NOT unlock bootloader for a device on bought on Ebay.:
Since I am newbie, I did not think of this.
That's to be expected. That's why I told you.
It's OK to be a newcomer; that's how we all started, and we can only grow as a community by welcoming newcomers! -
I can confirm that I have unlocked a OP N10 without a code. Bought in Canada, not sold by a telecom. I think it was probably BE2026?
What I don't understand is how Oneplus knows the phone was from eBay. Did you mention that in applying for a code to unlock the bootloader?
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@wally Yes. In our email conversations, they requested copy of sales receipt. So I sent a screen cap.
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@wally said
I can confirm that I have unlocked a OP N10 without a code. Bought in Canada, not sold by a telecom. I think it was probably BE2026?
Could you look at your phone & confirm whether BE2026 specifically ? Then I could search Ebay specifically, & try again. I have tried this already & Ebay shows multiple results, most of which say BE2028 in actual text of listing. So, Ebay search not so great.
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I was able to receive an unlock from OnePlus for BE2028. I was asked to send a proof of purchase (Amazon). Can you sell the eBay version to someone else and try to purchase from Amazon?
btw, it took about 2 weeks from when I screenshot the IMEI, serial, unlock code, etc before I receive the unlock token. (highly recommend screenshot vs talk over phone, I lost 3 additional weeks due to error in translation).
Please note: it works on T-Mobile, but starting next year they are deprecating 4G in USA with complete deprecation in 2028 (for Starlink satellite ... not dead zones any where it world!). I think from the VOLTE thread someone got it working on a Verizon subsidiary, so that could extend usage further. Not sure which one though.
Not sure if this impacts your decision. I'm going to use it as long as I can and try to stay Ubuntu Touch on my next phone too.
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@Leroy_Linux US Mobile. Also works with 5g on T-Mobile and AT&T 5g.
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@Leroy_Linux Curious whether your second SIM slot works. BE2025 and BE2026 only have one SIM slot
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said in OnePlus just informed me they will NOT unlock bootloader for a device on bought on Ebay.:
@Leroy_Linux US Mobile. Also works with 5g on T-Mobile and AT&T 5g.
Nice! Thanks for the info! Will look to those carriers if the need arises.
said in OnePlus just informed me they will NOT unlock bootloader for a device on bought on Ebay.:
@Leroy_Linux Curious whether your second SIM slot works. BE2025 and BE2026 only have one SIM slot
Mine also only has 1 SIM slot (the 2nd slot is microSD).
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@Leroy_Linux Interesting. You might want to check your SIM tray. BE2028 is supposed to have SIM + SIM/SD Card
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@Leroy_Linux Interesting. You might want to check your SIM tray. BE2028 is supposed to have SIM + SIM/SD Card
Under a magnifier, BE2028 SIM tray shows SIM & microSD. My SIM card only fits in the end of it.
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@oldbutndy Maybe you can ask kindly oneplus to review your request .If you bought it carrier sim unlocked , or did it while under contract with tmo , they ''should'' give you the token .
Ah ah , or UT is too good with N10 now , they would be mildly overwhelm with too many requests on that discontinued device ... but seriously , i dont understand their * new * ebay weird policy ,may they get pressure by tmo greed .
I say * new * policy because in oct 2025 , i did gave me a unlock bootld token for a clearly specified to them the device came from ebay ,sim unlocked, or , i've been lucky with one+ support and stumble on the nice guy . -
https://github.com/nylar357/nord_oem might help you. But I have to warn you I haven't tried it.
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@oldbutndy In Ubuntu Touch, all "About This Device" tells me is "OneplusN10". Looking up IMEI didn't yield anything specific about model #.
My best guess after some reading on XDA:
BE2025=Metro(USA?)
BE2026=North America, non-network
BE2028=TMobile(USA?)
BE2029=Global except stupid North American market?Anyway, mine does NOT have a dual SIM, and I never saw Metro or T-Mobile on boot, so I presume it's BE2026. Happy to check further if you know how.
But sounds like BE2026 (if you can get your hands on it) or non-eBay purchase is the way to go?Thanks for the info about them asking for sales receipts, BTW.. I'm considering buying a replacement N10 for my poor broken old one, now that VoLTE seems to be coming along. 3G is slowly being sunset up here in Canada too.
I've been trying to get a Redmi Note 9 Pro working, but can't get bootloader unlocked, and network coverage isn't great anyway. -
@Averiz said
https://github.com/nylar357/nord_oem might help you. But I have to warn you I haven't tried it.
Hi, Thank you. Sadly, this info does not help, as it seems to unlock carrier, but still need Oneplus to send bootloader unlock token. That is where they refused. So, I am stuck. I will search for BE2026 model.
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@wally said
@oldbutndy In Ubuntu Touch, all "About This Device" tells me is "OneplusN10". Looking up IMEI didn't yield anything specific about model #.
Anyway, ... so I presume it's BE2026. Happy to check further if you know how.[hours ago I reinstalled Android 12 on my Pixel 3A XL, so I don't have a UT phone I can try at the moment]
I just Googled how to find it when running UT, and it suggested this:
Alternative Ways to View Model Information
If the graphical settings do not provide the specific "BE2026" string, you can find it via the terminal or external tools:
Ubuntu Touch Tweak Tool: Install this app from the OpenStore. Under the System Info section, it provides more granular hardware details than the standard settings app.Terminal Commands: Open the Terminal app and enter the following to see raw device information:
getprop ro.product.model: Specifically for Android-based ports, this command often returns the exact model number like BE2026.Please let me know if either of these work.
Thank You.
