How can I troubleshoot broken SMS?
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@ezst036 said in How can I troubleshoot broken SMS?:
version 11.2 of the ubports-installer no longer contains the checkbox option for a clean wipe user data install.
I just checked and this is not correct; after clicking 'Install' there is in the following screen a checkbox to wipe personal data (it is not checked by default)
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@lduboeuf Hello, good to see you again.
I have not yet pinged the porter about this but I have seen this problem on multiple phones. I am currently now on a OP Nord but I saw the same issue on a FP4. Also saw it on a Pixel 3.
I may try the daily channel soon.
Things have gotten worse now, actually. I was on 20.04 as of Friday. I cannot receive regular text based text messages now. But I can still send messages out, if I call and ask. The text based will be received successfully.
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@gpatel-fr Thank you, I will do these things a little later today.
I'm not really too worried about disk space at this point. I feel like once I have something tangible and I can put in a bug report I'm going to try to do a full reset and wipeout anyways. Nuking it from orbit has always worked for me.
@gpatel-fr said in How can I troubleshoot broken SMS?:
@ezst036 said in How can I troubleshoot broken SMS?:
version 11.2 of the ubports-installer no longer contains the checkbox option for a clean wipe user data install.
I just checked and this is not correct; after clicking 'Install' there is in the following screen a checkbox to wipe personal data (it is not checked by default)
Oof, I can see it in your screenshot. on my screen it looks invisible. I checked on where it is and it lights up. Thank you. But still, I do not want to be in this cycle anymore. I want to try to troubleshoot this with logs or something, put in a bug ticket first.
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Interesting. As soon as I restarted the daemon with 'sudo systemctl daemon-reload' and 'sudo systemctl restart ofono', a flood of plain text messages instantly came in. They're all dated for now, but they're probably from over the course of the last several days.
The last text message that my phone thinks I received was three days ago, 1/12/26. That's not all of a sudden because everybody texted me all at once this moment, especially at this time of the night.
Hopefully these logs contain some super magic.
I hadn't had a chance until now to get to this.
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@ezst036 said in How can I troubleshoot broken SMS?:
a flood of plain text messages instantly came in. They're all dated for now, but they're probably from over the course of the last several days.
enabling the debug is really noisy and fills the log at a serious pace. As the systemd journal has a limited size (did not remember that in my previous post), it will restrict the duration of data saved by deleting old information.
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@ezst036 Hmm. I thought we might have the same problem - I'm also using Oneplus N10, and lost SMS receipt, but not sending, upon upgrading to 20.04 OTA 11.
I was excited to try the two terminal commands you referenced, but still can' receive SMS, so maybe we have different problems? Did yours stop working after upgrading to OTA-11? Do you ever get a strange glitch where upon receipt of a notification, the phone freezes and the phone screen starts rapidly flashing, and won't power off? If not I'll go back to assuming my problem is unique and my particular OP N10 is just cursed
(Also, I always have had the odd MMS that just wasn't received, though mostly they work for me.. often the right APN setting is the trick if they aren't working at all, maybe two different APNs, one for Internet, one for MMS. Sometimes MMS used to break in a way that a reboot didn't fix, but
systemctl --user restart nuntiumwould. But I'm pretty confident MMS issues are totally separate from SMS issues.) -
Thank you. How can I basically clear this file? (I'm gonna wipe the phone anyways, so might as well get a small/targeted "clean" log file)
What I want to do is enable the extra logging, reboot the phone, send a picture message and let it sit for like 30 seconds, and then use that log file to create a bug report on Gitlab that SMS keeps breaking over and over again.
If there was any other troubleshooting that could be done I suspect someone else would've mentioned it. So I'm going to assume this log is good enough and start there.
I appreciate you and others sticking with me.
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Hello @wally,
It could be that we do have a variation of the same problem it just manifests itself in a slightly different way.
My main problems are related to MMS, picture messaging. I've only had plain-text messaging break on me once and that was when upgrading from 20.04 to 24.04.
I have seen slow downs when messages received, it doesn't happen very often though. More often though is I see slow downs when trying to open either the phone app or the text messaging app. It just stops and sits for like 10-15 seconds before it'll do anything. The phone app will say "initializing......" at the top of the screen.
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@ezst036 said in How can I troubleshoot broken SMS?:
How can I basically clear this file?
the simplest way is to 'rm' the file (using sudo), do a 'sudo systemctl daemon-reload', and restart the ofono daemon. Extra logging will then stop. You can attach the log file here if you save it as a .txt file.
@ezst036 said in How can I troubleshoot broken SMS?:
If there was any other troubleshooting that could be done I suspect someone else would've mentioned it.
there are probably other steps, but the first one is usually the logging.
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@wally said in How can I troubleshoot broken SMS?:
I was excited to try the two terminal commands you referenced
Huh, I missed your post; if by these 'two terminal commands' you are writing about the ones I posted, these commands are just commands to try to debug what could happen on a hardware that I don't have in my hands. Not intended to fix anything.