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    Are we forgetting the little bugs?

    Scheduled Pinned Locked Moved General
    system
    51 Posts 13 Posters 14.4k Views 4 Watching
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      • U Offline
        UKPhil
        last edited by

        @Lakotaubp When I boot up I get what you get (I get on start-up hold power button till buzz. Then One plus screen followed by UbuntubToch screen, then ubuntubtouch screen with five dots (goes through dots twice). At this point the screen goes black and I get another buzz from the phone and it goes through the whole process again. This time however (second time around) the black screen is shortly followed by the sim pin screen and then I am in.
        I must admit that since the last system update, I have been unable to reproduce the double shut down issue. Dare I say it the it is f…. No I will not say it and tempt fate.

        LakotaubpL 1 Reply Last reply Reply Quote 0
        • LakotaubpL Offline
          Lakotaubp @UKPhil
          last edited by

          @ukphil Still can't reproduce that. Lets see how things are after the next OTA which is due shortly.

          arubislanderA 1 Reply Last reply Reply Quote 0
          • arubislanderA Offline
            arubislander @Lakotaubp
            last edited by

            @lakotaubp I have also had a double boot issue, but on my PRO 5. I never gave it too much thought, though. I do not often reboot my phone.

            πŸ‡¦πŸ‡Ό πŸ‡³πŸ‡± πŸ‡ΊπŸ‡Έ πŸ‡ͺπŸ‡Έ
            Happily running Ubuntu Touch
            Google Pixel 3a (20.04 DEV)
            JingPad (24.04 preview)
            Meizu Pro 5 (16.04 DEV)

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            • LakotaubpL Offline
              Lakotaubp
              last edited by Lakotaubp

              Force of habit with me, restart after app updates etc. Lets see if things have changed with OTA-5 though not sure exactly what effect that might have. So far we have two devices with the issue I think but info on UBports version and channel is missing.

              1 Reply Last reply Reply Quote 0
              • U Offline
                UKPhil
                last edited by

                @Lakotaubp sure lets see as I still have not got the double boot on shut down after the latest upgrade. However, still getting the double start up issue.

                1 Reply Last reply Reply Quote 0
                • K Offline
                  kristatos
                  last edited by

                  I've had this double boot issue for a long time on my E4.5 running stable. I also hoped that this would be fixed with the next OTA-update, but after every update nothing changed.
                  I didn't want to wipe the phone because it's my daily driver so I searched for the problem. In my case it was a corrupt media database. I deleted

                  "/userdata/user-data/phablet/.cache/mediascanner-2.0/mediastore.db"

                  and then reboot the phone. After that everything was fine again.

                  BQ Aquaris E4.5 (UT 16.04)
                  Vollaphone (UT 20.04)

                  1 Reply Last reply Reply Quote 1
                  • U Offline
                    UKPhil
                    last edited by

                    @Flohack @Lakotaubp guys we have a few people mentioning this double boot issue on at least two devices now and we seem to have a potential fix by "kristatos".

                    Would this be a good time to have this looked into, so others do not have to just put up with it?

                    @Flohack is you need this testing, you know you only have to give me a shout on Telegram.

                    LakotaubpL 1 Reply Last reply Reply Quote 0
                    • LakotaubpL Offline
                      Lakotaubp @UKPhil
                      last edited by

                      @ukphil Can you check if you have that .db first. If you do you could try removing it and see what happens. I'll be back in about 8 hours. Good luck.

                      1 Reply Last reply Reply Quote 0
                      • U Offline
                        UKPhil
                        last edited by

                        @Lakotaubp I have just tried to access /userdate in Filemanager (unlocked) and it will not let me in. I will have to try at home in a few hours.

                        LakotaubpL 1 Reply Last reply Reply Quote 0
                        • LakotaubpL Offline
                          Lakotaubp @UKPhil
                          last edited by

                          @ukphil Same with me.Lets see later. Thanks

                          arubislanderA 1 Reply Last reply Reply Quote 1
                          • arubislanderA Offline
                            arubislander @Lakotaubp
                            last edited by arubislander

                            @lakotaubp the location mentioned by @kristatos can also be accessed as /home/phablet/.cache/mediascanner-2.0/mediastore.db

                            πŸ‡¦πŸ‡Ό πŸ‡³πŸ‡± πŸ‡ΊπŸ‡Έ πŸ‡ͺπŸ‡Έ
                            Happily running Ubuntu Touch
                            Google Pixel 3a (20.04 DEV)
                            JingPad (24.04 preview)
                            Meizu Pro 5 (16.04 DEV)

                            1 Reply Last reply Reply Quote 1
                            • U Offline
                              UKPhil
                              last edited by

                              @arubislander thanks for that, I was able to locate the item mentioned by @kristatos and remove it. I did not want to delete it straight away in case it all went wrong, so I moved it to another folder.

                              @Lakotaubp I can confirm that after moving the mentioned media database I have restarted my DPD a number of times (by shut down & restart) and each time it has booted up just once. Not I get past the two lots of scrolling dots, I get three lots and then the login screen. I will monitor this for some time and see how it goes, but initial tests are promising.

                              Is there any way we can get this fix/delete of corrupt media database in the next release to help all those that have this issue but may not of read this thread? Seems a nice quick and easy fox.

                              @kristatos you are a star for finding that out and adding it here. Like I say initial tests are very promising. Thank you so much for adding your fix here and helping me and all the others out who have this issue. Cracking work mate.

                              LakotaubpL 1 Reply Last reply Reply Quote 2
                              • LakotaubpL Offline
                                Lakotaubp @UKPhil
                                last edited by

                                @ukphil Keep an eye and report back here in a few days. If you could check the bug reports on github and see if one matches this and the fix works you can add it to that if not. Probably best to create a new bug report then add this as a fix. That way it won't get missed. Thanks for thework everyone.

                                1 Reply Last reply Reply Quote 1
                                • H Offline
                                  hummlbach
                                  last edited by

                                  Awesom! Thats exactly how users can help the devs. I think now theres a reasonable chance to get that fixed. Well done community! πŸ™‚

                                  LakotaubpL 1 Reply Last reply Reply Quote 1
                                  • LakotaubpL Offline
                                    Lakotaubp @hummlbach
                                    last edited by

                                    @hummlbach Quite right a great example of community pulling together to sort through an issue. Once again thanks to all those involved : )

                                    1 Reply Last reply Reply Quote 0
                                    • U Offline
                                      UKPhil
                                      last edited by

                                      I can confirm that the fix given does actually work. Last night there was a system update (version 18) that I installed. After this install the double boot issue came back again. On checking the "/.cache/mediascanner-2.0/mediastore.db" was back again, so I removed it again and since then no double boot.

                                      No worries about adding the bug report, but do you want to @kristatos as it is your hard work that has found the fix, I am just the tester πŸ™‚

                                      1 Reply Last reply Reply Quote 0
                                      • K Offline
                                        kristatos
                                        last edited by

                                        Nice to hear that this fix works for other people with this issue also. @UKPhil I'm not sure if there's already a bugreport for this issue, if not you can add one and post my fix.

                                        BQ Aquaris E4.5 (UT 16.04)
                                        Vollaphone (UT 20.04)

                                        1 Reply Last reply Reply Quote 1
                                        • U Offline
                                          UKPhil
                                          last edited by

                                          Cool will do and will post the number here.

                                          1 Reply Last reply Reply Quote 0
                                          • U Offline
                                            UKPhil
                                            last edited by

                                            As an update I have noticed that most times I delete this db it will vome back. I think the fix has not worked when I get a double boot, only to find it back again.

                                            LakotaubpL 1 Reply Last reply Reply Quote 0
                                            • LakotaubpL Offline
                                              Lakotaubp @UKPhil
                                              last edited by

                                              @ukphil That sounds like proof! Do you have the bug number yet?

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