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    Camera app doesn't work

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    • E
      Erwin last edited by

      I used my BQ Aquarius m10 tablet to make pictures, but since one month the app on the tablet doesn't work anymore. How to test or the camera is broken or the app doesn't work right?

      Lakotaubp 1 Reply Last reply Reply Quote 0
      • Lakotaubp
        Lakotaubp @Erwin last edited by Lakotaubp

        @Erwin Can you change your update channel to development and try again just as a check. Mine is working fine on dev. If your not already on dev.

        E 1 Reply Last reply Reply Quote 0
        • E
          Erwin @Lakotaubp last edited by

          @Lakotaubp

          I work on dev, so perhaps I try on stable

          Lakotaubp 1 Reply Last reply Reply Quote 0
          • Lakotaubp
            Lakotaubp @Erwin last edited by

            @Erwin Take it this is the standard camera app that comes with UT. If nothing else you could try reinstalling UT as final test that it's not the camera itself.

            1 Reply Last reply Reply Quote 0
            • R
              ratovsky last edited by

              I have this issue too.
              @Lakotaubp how can I reinstall UT?

              Lakotaubp 1 Reply Last reply Reply Quote 0
              • Lakotaubp
                Lakotaubp @ratovsky last edited by

                @ratovsky Use the installer again without the wipe option. Make sure you have a back up of your stuff though just incase.

                1 Reply Last reply Reply Quote 0
                • R
                  ratovsky last edited by

                  I have installed the RC version now. And everything is fine now.
                  So I can't really tell if it's an issue with the stable image.

                  D 1 Reply Last reply Reply Quote 0
                  • lfortanet
                    lfortanet last edited by

                    Strange...me on stable channel works fine..would be fine to know why..

                    Enjoying...
                    One Plus One OTA-8
                    BQ M10 FHD OTA-8

                    1 Reply Last reply Reply Quote 0
                    • D
                      dtarrant @ratovsky last edited by dtarrant

                      @ratovsky My BQ M10 HD works fine on RC version.

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                      • P
                        peterw last edited by

                        I'm not sure if this might be related: The Camera app on my BQ Aquaris 4.5 stopped working around the 1st of March, I think it was shortly before OTA 8. Whenever I start the camera app I get either the camera app's interface with a black background, or more usually, a message telling me "Camera app doesn't have permission to access the camera hardware or another error occurred. If granting permission does not resolve this problem, reboot your device".

                        Of course the Camera app has permission as per the system settings, and rebooting doesn't solve the issue.

                        I've been wondering if the problem was the same as with the MEIZU Pro, or whether the camera was simply broken.

                        AppLee 1 Reply Last reply Reply Quote 0
                        • AppLee
                          AppLee @peterw last edited by

                          @peterw said in Camera app doesn't work:

                          or more usually, a message telling me "Camera app doesn't have permission to access the camera hardware or another error occurred. If granting permission does not resolve this problem, reboot your device".

                          Of course the Camera app has permission as per the system settings, and rebooting doesn't solve the issue.

                          In my case, the reboot worked with my Nexus5, the problem occurred few times.
                          Have you tried to remove the cache files before rebooting?

                          P 1 Reply Last reply Reply Quote 1
                          • P
                            peterw @AppLee last edited by

                            @AppLee said in Camera app doesn't work:

                            In my case, the reboot worked with my Nexus5, the problem occurred few times.
                            Have you tried to remove the cache files before rebooting?

                            Thanks for your reply! I just tried that and removed all 111 files from the cache and rebooted, but the camera app still won't work. What is strange is that each time after I try there are 111 files in the cache again.

                            1 Reply Last reply Reply Quote 0
                            • P
                              peterw last edited by

                              BTW, neither of the apps that use camera functionality work, and they all give me an error-message to the effect that I'll have to grant the app camera-access. At the moment the only other app to access the camera on my phone is UTorch.

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