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Can't play video on FP2 [solved]

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    • J Offline
      jezek
      last edited by jezek 28 Aug 2019, 13:41

      Hello.

      On FP2 (2019-W33/2) I have trouble of playing recorded videos (not only them, all videos). There is no thumbnail in gallery and instead of playing a video an error message is shown (error in attempt to read video). If opening through multimedia app, it says that the video format is not supported.

      Has anybody encountered similar problems? Does anybody know, how to fix this?

      Thank you.

      Edit: I encountered this problem several months ago, but was always hoping that the next update would fix it.

      Edit 2: @Luksus suggested a solution, that worked for me (thank you). I'm writing it here again.

      1. in terminal type: rm -rf .cache/mediascanner-2.0/ .cache/unity-thumbnailer/ .cache/gstreamer*/*
      2. reboot

      jEzEk

      1 Reply Last reply Reply Quote 0
      • K Offline
        kugiigi
        last edited by 28 Aug 2019, 14:22

        Have you tried rebooting?
        I think I remember having the same issue (can't remember which UT device) but usually rebooting fixes the issue.

        J 1 Reply Last reply 29 Aug 2019, 13:12 Reply Quote 0
        • J Offline
          jezek @kugiigi
          last edited by 29 Aug 2019, 13:12

          @kugiigi said in Can't play video on FP2:

          Have you tried rebooting?

          Yes, I have tried rebooting. Like I said, I've had this problem for several months. There were some reboots (and updates on rc channel) since then. I tried one reboot right now, still can't play videos.

          Has anybody with FP2 on rc channel problems with videos? Can this be phone dependent? I mean it's just software. Or is there some hw decoding involved?

          jEzEk

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          • J Offline
            jezek
            last edited by 30 Aug 2019, 12:58

            I have tried to change channel to stable. Installed Version 8. Now I'm on OTA-10 and the problem persists.

            Any ideas anybody?

            jEzEk

            1 Reply Last reply Reply Quote 0
            • 10 days later
            • F Offline
              friddy
              last edited by 9 Sept 2019, 23:34

              Same problem on LGE Nexus 5 (Ubuntu 16.04 (OTA-10)).

              1 Reply Last reply Reply Quote 0
              • N Offline
                normandc
                last edited by 10 Sept 2019, 05:26

                The problem is well known on the Nexus 5 (it's one of the reasons that made me procure an OPO). I wasn't aware the same issue existed on the FP2. It's not listed on the open issues.

                https://github.com/ubports/ubuntu-touch/issues?q=is%3Aissue+is%3Aopen+label%3A"device%3A+FP2"+label%3Abug

                1 Reply Last reply Reply Quote 1
                • 5 months later
                • J Offline
                  jezek
                  last edited by jezek 18 Feb 2020, 19:53

                  Hellou. Today I have tried to reinstall ubports, to see if something changed for video playback. I have installed android back using fairphone 2 android manual install technique. After android was working, I used ubports installer to install ubports touch 16.04/rc (version 63). Everything went smooth and I have latest OS from rc channel. But I still can't play videos on FP2 using gallery or media player.

                  Q1: Are there any Fairphone 2 owners, who are using Ubuntu touch OS and can't play videos, as I do? Or you have a FP2 and can shoot and play videos without any problem?

                  Q2: I didn't choose the wipe user data during install. Can the user data affect video playback and cause some problems?

                  jEzEk

                  E T 2 Replies Last reply 19 Feb 2020, 14:36 Reply Quote 0
                  • E Offline
                    Emphrath @jezek
                    last edited by Emphrath 19 Feb 2020, 14:36

                    @jezek hey there ! I own a fp2 and it definitely played videos of any kind when it ran ubports (16.04 ota11 stable. It must be a hardware problem or, indeed, an installation issue. Try using wipe option. It could also be a new bug. Presently I can't tell since because I can't use the flashlight of the new camera module (known issue), it runs android (until I find myself an old 6 MP module ^^). I'll let you know

                    1 Reply Last reply Reply Quote 1
                    • T Offline
                      TobsEnd @jezek
                      last edited by 19 Feb 2020, 16:55

                      @jezek I run rc on my FP2 and never had an issue with video recording and playback. Did you always have that issue?

                      Pixel 2XL rc

                      J 1 Reply Last reply 19 Feb 2020, 20:23 Reply Quote 0
                      • J Offline
                        jezek @TobsEnd
                        last edited by 19 Feb 2020, 20:23

                        @TobsEnd No, this issue was not always on my FP2. After I bought the phone in summer 2018 an immediately installed Ubports touch and video recording and playing was not a problem for about a year. Then suddenly I noticed, that video playback in gallery and media player is not working, even for videos I played a week ago. I thought, that it is some update issue, so I waited some time and then I started this thread.

                        Q: How do I test if this is a hardware issue? The only way, that comes to my mind is to install android and test video playback, but how do I know it's usind HW decoding instead of SW, if the video plays?

                        jEzEk

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                        • L Offline
                          Luksus
                          last edited by 20 Feb 2020, 08:03

                          @jezek :

                          please try the following command in the terminal (on the phone):

                          rm -rf .cache/mediascanner-2.0/ .cache/unity-thumbnailer/ .cache/gstreamer*/*
                          

                          Then reboot.

                          This always fixed it for me, whenever this issue appeared again.

                          Devices: BQ e4.5, Fairphone 2, Fairphone 3, Lenovo X605F, Pinephone, Moto Z2 Force, OnePlus5T

                          J 1 Reply Last reply 20 Feb 2020, 15:20 Reply Quote 2
                          • J Offline
                            jezek @Luksus
                            last edited by 20 Feb 2020, 15:20

                            @Luksus Wow, that worked. You are a savior. Thank you.

                            jEzEk

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