Bq E5 HD crashes in Standby Mode
-
Bq Aquaris E5 HD on DEV channel crashes while in standby mode, when left untouched for a day or so. It refuses to restart unless connected to an external power. When plugged in it shows that it still has mor than a 60% charge. It seems to occur every time that the phone is unattended over a longer period. Did anyone experience a similar behaviour?
-
@marlboro50 Hi,
I think someone reported a similar behavior.From what you told us I would bet on a hardware problem with the battery.
Did you replace the battery or is the phone old ?If you are able to replace the battery it would be the best move in my humble opinion.
Faulty battery can send bad charge information, but the option of a faulty process is not to be exclude.
-
@AppLee Battery issue was the general conclusion to get it going again, not only on the 5 but also on the 4.5 as well. Had a few issues on Welcome and install in the last few weeks. So yes new battery seems to be the way to go.
-
@AppLee Thank you for your reply. My phone has been working like a charme since i bought it 3 or so years ago. Also i never had a problem with the battery before. I started behaving erratically when i changed to the dev channel. I kept displaying a charge o 100% although it was sitting there for half a day on standby. On using it, it very quickly lost its charge.
This was later followed by the error I have described obove. I somehow doubt that it's the battery.
I will keep observing patiently without panicking.
-
Hi, I did not have this problem tell us if you notice any changes.
-
@apollos it now seems that the problem has been fixed. I have recently updated my phone and the error has not occured ever since. It runs down the battery nicely without crashing.
