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    Bq E5 HD crashes in Standby Mode

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      • M Offline
        marlboro50
        last edited by

        Bq Aquaris E5 HD on DEV channel crashes while in standby mode, when left untouched for a day or so. It refuses to restart unless connected to an external power. When plugged in it shows that it still has mor than a 60% charge. It seems to occur every time that the phone is unattended over a longer period. Did anyone experience a similar behaviour?

        AppLeeA 1 Reply Last reply Reply Quote 0
        • AppLeeA Offline
          AppLee @marlboro50
          last edited by

          @marlboro50 Hi,
          I think someone reported a similar behavior.

          From what you told us I would bet on a hardware problem with the battery.
          Did you replace the battery or is the phone old ?

          If you are able to replace the battery it would be the best move in my humble opinion.
          Faulty battery can send bad charge information, but the option of a faulty process is not to be exclude.

          LakotaubpL M 2 Replies Last reply Reply Quote 0
          • LakotaubpL Offline
            Lakotaubp @AppLee
            last edited by

            @AppLee Battery issue was the general conclusion to get it going again, not only on the 5 but also on the 4.5 as well. Had a few issues on Welcome and install in the last few weeks. So yes new battery seems to be the way to go.

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            • M Offline
              marlboro50 @AppLee
              last edited by

              @AppLee Thank you for your reply. My phone has been working like a charme since i bought it 3 or so years ago. Also i never had a problem with the battery before. I started behaving erratically when i changed to the dev channel. I kept displaying a charge o 100% although it was sitting there for half a day on standby. On using it, it very quickly lost its charge.
              This was later followed by the error I have described obove. I somehow doubt that it's the battery.
              I will keep observing patiently without panicking. 😁

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              • A Offline
                apollos
                last edited by apollos

                Hi, I did not have this problem tell us if you notice any changes.

                VPN Sai Mannat AnyDesk

                M 1 Reply Last reply Reply Quote 0
                • M Offline
                  marlboro50 @apollos
                  last edited by

                  @apollos it now seems that the problem has been fixed. I have recently updated my phone and the error has not occured ever since. It runs down the battery nicely without crashing.

                  1 Reply Last reply Reply Quote 0

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