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    tutanota mail app-- can't find downloaded attachment on my phone...

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    • L
      liselotte last edited by

      Hi,
      im using the tutanota mail app on my fp2. when i click on the attachment, its loading but i cant find the files anywhere.
      would be nice if someone could help me here.
      lg
      liselotte

      Josele13 1 Reply Last reply Reply Quote 0
      • Josele13
        Josele13 @liselotte last edited by Josele13

        @liselotte four questions,

        Are you on OTA 11 or OTA 12 rc?

        Is it when you want to upload a file to the mail or download it to the mobile ?

        There are 2 webapp Tutanota, which one do you use?

        Can you take a screenshot when the error occurs?

        Xiaomi Redmi Note 9 pro
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        • L
          liselotte @Josele13 last edited by

          No, sorry i wasn t on any ota.

          its the 'tutanota mail' app. the author Jose M Reyes.

          its when i try to download an attachment.
          i click on it, its loading for a short time and thats it. seems to be fine, but i cant find the data in downloads or any file on my mobile.

          Keneda 1 Reply Last reply Reply Quote 0
          • Keneda
            Keneda @liselotte last edited by

            @liselotte said in tutanota mail app-- can't find downloaded attachment on my phone...:

            No, sorry i wasn t on any ota.

            lol... not sure you understood the question.
            What is system version on your device ?
            OTA means "On The Air" and refers here on last version (12) or previous ones (11, 10, or any other)

            L 1 Reply Last reply Reply Quote 0
            • L
              liselotte @Keneda last edited by

              @Keneda
              🙂
              OTA11

              Keneda D Josele13 3 Replies Last reply Reply Quote 0
              • Keneda
                Keneda @liselotte last edited by

                This post is deleted!
                1 Reply Last reply Reply Quote 0
                • D
                  domubpkm @liselotte last edited by domubpkm

                  @liselotte I don't use this webapp but If you are on OTA 11, it's not possible to download from any webapp. But you can do that now from dev or rc channel or you wait some days OTA 12.

                  You will find the downloaded file in
                  home/.local/share/ name tutanota webapp folder/downloads

                  1 Reply Last reply Reply Quote 0
                  • Josele13
                    Josele13 @liselotte last edited by Josele13

                    @liselotte Ok, the problem with downloading files happens in every webapp, this is because they are changing the browser engine from Oxide to Qtwebengine,

                    This problem occurs up to OTA 11, from OTA 12 you can already make downloads,

                    You do this as in the Morph browser, you click to download the file and you get another screen,

                    Then you click on the downloaded file and tell it which app you want to view or place the file in.

                    Greetings...

                    Xiaomi Redmi Note 9 pro
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                    • Josele13
                      Josele13 last edited by Josele13

                      Sorry, I've been trying to download from Tutanota mail and you can't download files from Ut, you don't do it with your browser and neither from webapp,

                      The problem is from Tutanota, I have 4 different emails and they all download the files without problems,

                      Gmail, Protonmail, Mailbox and Mailo,

                      We have an option, use Dekko for Tutanota mail and verify that it works

                      Regards....

                      Xiaomi Redmi Note 9 pro
                      Xiaomi Redm Note 7
                      Pinephone Brave Heart
                      Nexus 5
                      Bq U Plus
                      Bq E4.5 Ubuntu edition .... is dead

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