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    Lots of issues on my FP2 OTA3, help plz

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    • J Offline
      jsnjhn
      last edited by

      As much as I love Ubuntu Touch, I have way too many issues to be able to appreciate it and use it as my primary device.

      If someone could help me fix some of them I would really appriciate it.

      • Phone is really hot on the top part of the back. When running or even just while charging.

      • My battery goes from fully charged to dead in 2-3 hours. (Maybe related to the fact that it is heating?)

      • I can't download things from the browser, it always say (Network error 301 protocol blob)

      • Camera app not working, the display stay black (it is the older fp2 camera module).

      • Gallery app not working, the display stay white with the charging wheel turning forever. I tried uninstalling both apps and redownloading but it is the same.

      • Notes won't save.

      I am a beginner/basic user so maybe there's some things I am not during right. Anyways, thnks for your time and help!

      twinkybotT 1 Reply Last reply Reply Quote 0
      • twinkybotT Offline
        twinkybot
        last edited by

        Hi, I also have the FP2 but not the issues you describe.
        I installed UT via the ubports installer from a linux machine with sudo rights. Before that I made sure to have the latest FP OpenOS installed.

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        • twinkybotT Offline
          twinkybot @jsnjhn
          last edited by

          @jsnjhn the download issue is known and hopefully will be tackled soon. Although I only have this with files in Nextcloud.

          J 1 Reply Last reply Reply Quote 0
          • G Offline
            guru
            last edited by

            The two issues mentioned on top of the list (temperature of the device and fast battery drain) let me think in some run-away process in the phone, consuming all processor time and converting battery energy in heat.

            Try installing the terminal-app, start it and issue the command 'top'. Then issue the command 'i' (only the letter without the apostrophes) which will make top not showing idle processes. If you (as you say a new user) can not interpret what you see, try capture the screen (best in landscape mode) and post it here.

            The command 'top' will end when you type the letter 'q' (q like quit)

            J 1 Reply Last reply Reply Quote 0
            • J Offline
              jsnjhn @twinkybot
              last edited by

              @twinkybot
              Thanks for answering my call!
              I installed UT through the ubports installer on my MacOS as I don't have the skills yet to operate linux. The installation went smoothly, prior to installing UT I had the latest Android update.

              My download issue comes with all kind of files, images, contact, calendar files...

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              • J Offline
                jsnjhn @guru
                last edited by

                @guru

                Thanks for helping me out! Hope I did that right, here's what it shows:
                1_1515082967262_screenshot20180104_105720575.png 0_1515082967260_screenshot20180104_105706047.png

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                • G Offline
                  guru
                  last edited by

                  Have you issued the 'i' command in top? It toggles away the idle processes. When I do this, i have only 10-15 proc running, you have lots more on the screen.

                  And your system is only 49.3% idle (mine around 95%). This explains why it runs hot and the battery drain.

                  J 1 Reply Last reply Reply Quote 0
                  • J Offline
                    jsnjhn @guru
                    last edited by jsnjhn

                    @guru
                    I tried it again with the command i as I am not quite sure what it is suppose to look like, here's what I got:
                    0_1515090097587_screenshot20180104_131902832.png

                    This is while being on airplaine mode, no data and wifi.
                    Is there a way or command I can execute to idle more my system?

                    G 1 Reply Last reply Reply Quote 0
                    • G Offline
                      guru @jsnjhn
                      last edited by

                      @jsnjhn said in Lots of issues on my FP2 OTA3, help plz:

                      @guru
                      I tried it again with the command i as I am not quite sure what it is suppose to look like, here's what I got:
                      0_1515090097587_screenshot20180104_131902832.png

                      This is while being on airplaine mode, no data and wifi.
                      Is there a way or command I can execute to idle more my system?

                      Now we have the culprit: it is the process 'mediascanner-service'. Do you have somewhere, for example on the SD card, lots of files? If so, create in the directory a file named '.nomedia' (don't ignore the leading dot in the name) and then mediascanner will ignore this directory and all dirs below.

                      J 1 Reply Last reply Reply Quote 2
                      • J Offline
                        jsnjhn @guru
                        last edited by

                        @guru
                        I turned off my phone and took the SD card out as I don't really need it. The internal storage of the phone is almost empty I'll try it today see how the battery performs and I'll get back at you. Thanks a lot

                        G 1 Reply Last reply Reply Quote 0
                        • G Offline
                          guru @jsnjhn
                          last edited by guru

                          @jsnjhn said in Lots of issues on my FP2 OTA3, help plz:

                          @guru
                          I turned off my phone and took the SD card out as I don't really need it. The internal storage of the phone is almost empty I'll try it today see how the battery performs and I'll get back at you. Thanks a lot

                          You can check in the terminal app with

                          ps ax | grep mediascan

                          if the mediascanner- service running again.

                          J 1 Reply Last reply Reply Quote 0
                          • J Offline
                            jsnjhn @guru
                            last edited by

                            @guru
                            Taking out the SD card as solved not only the heating and battery drain but it also enabled Gallery and the Camera app to work!

                            Thanks so much for helping me out!! I can now fully enjoy Fp2-UT as my primary device.

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